OpenTable for Restaurants Reviews

After logged me out from my phone OpenTable says can’t recognize my user and password, I deleted OpenTable and downloaded again and again and still can’t get in! This problem is in my phone cause I can use OpenTable in my computer without any issue!

It won’t focus on a particular area. Instead it focus’ within a 75 mile radius. Very frustrating. OT is likely being payed by how many times it recommends a restaurant whether it’s in your area or not.

I open OpenTable almost 100 times a day! The control and info from anywhere, it’s exciting to see the restaurant fill up and get guest notes at my finger tips

It’s annoying that I can only have limited control on my phone when it’s just a little bit smaller than an iPad. Would be nice to be able to at least assign tables to reservations on my phone without having to be at the restaurant. Very annoying

Most recent app update is doubling up reservations for the same customers which do not appear on guestcenter online, mornin our tablet (which hasn’t been updated).

The new system is nice, but everything is gray and too small.
The number of guests for each party should be bigger, bolder and red! The system on the ipad is different than the system in the office computer which is very confusing for the staff.
Also, the daily notes used to pop up immediately. Now, we have to search for the notes. I think the designers of the system should go back to the drawing board and help he restaurants have a better, clearer system since it’s already very expensive

OpenTable is literally just a list of reservations… honestly what were you even thinking, what is the point? You can not change seating, message, change status of seated parties, seriously it’s just a list of names. Unbelievable.

Just annoying, cannot log in to the system. The password is 100% correct, email as well, but “can’t recognize”.

Please look into this!!!!! And update!!! When I go in to book a reservation or modify a reservation for a guest... it comes up as a double booking skewing my guest counts. Please look into this and update OpenTable !!!!

OpenTable won’t allow you to select the status of the table to “Complete” . Over the years OT disintegrated into abusive greedy monopoly with awful customer service and astronomical fees. I will be switching to Yelp.

Not mobile friendly at all. There’s no use for the phone app other than seeing guest lists. There’s nothing else to utilize. Would be nice if we could utilize floor chart or respond to reviews

Not synced with restaurant iPad or other managers’ apps on their phone- we all show different names, numbers of resos. Stopped showing cancelled reservations. Thinking about switching to Resy.

OpenTable has gone downhill the past 3 months

Slower then a turtle

Takes forever to switch pages etc

Ever since updating two days ago OpenTable crashes moments after opening.

There is no servers section or restaurant floor from the phone! Can you please fix that?

SCAMMERS

I used this system for Easter and it was a nightmare. It takes too many steps to do simple things like seating guests. I think some of the old open tables good points can be brought over to the new version. Have drag and hold easy switch floors plan tabs. Now you have to click each floor plan individually instead of dragging ur finger and holding. Then it automatically would switch for you. Before I could drag and drop to seat in the patio and bar area. Now I have to “preassign” then seat. In a rush this takes too long. Another thing is get rid of all the different tabs such as seated, removed, etc. Make it a simple list with icons for canceled, seated etc. If you are going to have the reservation list page at least keep it in 1 row with notes showing beside each reservation instead of having to individually click each one to see what’s in their notes. I also called about an issue with making floor plans via OpenTable and safari. It won’t allow me to copy or create a new floor plan. Lastly I noticed you can’t simply block future date reservations using OpenTable without using safari. You can only do the current working shift.

Our restaurant switched over to Guest Center last summer and we have had continuous problems with the system. It seems great with all of the “improvements” it tries to make, however we have encountered countless glitches (most of which just so happen to occur in the middle of our very busy dinner rushes!). As a hostess (being the one that uses the system most frequently) I would consider this update a down grade. The system requires multiple refreshes just to get it back to how the screen should look. It hides reservations from initial view, “deletes guest history”-as in it won’t show a guest’s history and then when I add the guest back in, it will sync with it’s old information, so the information was in there all along. The reservation list glitches and makes it so that you cannot drag the reservations, you have to search it in the bar and then drag it. Overall, with all the issues we have been having, it makes it very difficult to use this system on busy nights, which is just about every night. Please fix these issues soon!!

This takes way longer and twice as many key strokes than the old/original version on a computer; not OpenTable version. This is glitchy and we have found several times that the information overlaps other guest information, guest visits wrong from one visit to the next, have called the help desk for major issues and have been told that the issues we have only happen to 3% of the this app community. Issues reported were never resolved even months later. Feedback option seems to go nowhere as none of the issues are ever fixed. Look into a different program and dump this app Guest Center. I think they made a deal with Apple, so they don’t have to pay for equipment anymore. Then they hired a bunch of young app designers who have zero restaurant experience to develop this and save money. Oh, and you will need to buy new iPads every 4 years or so. What a great deal between OT & Apple!

I am a hostess and a very very busy restaurant . One of the top rated in the country. Love love this system . So far my only concerns would be that if I could have access to the floor plan on my phone so I can set up the servers section before hand, assign tables or even see what tables reservations are assigned to. Also would love if some of the tags had Icons matching/fitting what it stands for . Example : “business meeting”should have a “brief case”💼 logo or “graduation”should have a graduation cap or graduate wearing a cap 🎓👨🏾‍🎓👩🏽‍🎓logo etc... over all everything else works great.

The new color scheme makes everything blend together. It is all black and gray and they removed the feature allowing table updates such as "check dropped". The list is a nice addition but I don't like how it has taken the spot of "floor plan". Ideally I would like to see customer customization of these things. Open table is a great service but this update was too dramatic.

Really enjoy using this program, but it would be even better if I was able to see the floor plan on my phone. Why? It allows to set up waiters sections before I even have to step foot inside the restaurant. This way, when it’s really busy summer time, the waiters will know beforehand what stations they all will have (especially during a busy season)

Overall, OpenTable is nice and useful to have on my phone. I am a hostess at a hibachi style restaurant and I would love to see the floor plan integrated into the phone version of OpenTable so I could assign tables to the servers before getting to the restaurant and so that the hostesses could take their phones into the dining area to do updates while the other hostess is using the iPad up front.

I'm a manager at a restaurant so I am constantly checking the reservations and I also make reservations on my phone for other guests. However, lately it just keeps having cliches!! OpenTable will operate for about 10 seconds before it freezes. Please fix this!!!

The system is great! If we could get the cover count feature that the iPhones have for our iPads that would be great. Also, if we could be able to drag and drop tables to move them around on the floor plan that would be fantastic!!

We’re really enjoying using the program ,however it will be great if we could customize Text msg
As well , be able to drag and drop reservations to move them around.