Contact Collect Support

First of all I’d like to say that I use the desktop version often and it is a great service so thank you for that. I just went to the site on my phone to transfer a video and found it saying to get the app. Ok, fine, I thought, everyone has an app so I don’t mind and if there are ads or something that’s ok too. Instead I find something completely different than what I know wetransfer for, presumably trying to start some sort of Pinterest style network to cash in on that style of media sharing. When I want to send photos to clients I am certainly not going to be sending a board because it is not as professional, intuitive and simply not what I want. It was perfect on the website - even the older people I know who are not tech savvy that intel about it can use it and know what they’re doing. This looks like a “feature” that no one asked for. I am not saying I deserve this or you should change it for me - I don’t have any kind of self entitled motivations here but I did want to mention it because I know that a segment of your users will be pushed away from this and I’m afraid that you will try to do this on the website too. I hope you reconsider, or if you really want to make some Pinterest rival that you do it as some other name and keep wetransfer as what we all know and love, which is a simple and effective file transfer service. It is hard to find a reliable service like this so it would be a shame to see it go down this road.

NEW UPDATE: I wish I could increase the star rating. I have been unable to use the app for almost two weeks. It hard crashes upon launch. I’ve been told that there could possibly be a bug and was assured that someone is working on it. I sure hope I don’t have to delete and reinstall the app. If so, I fear losing all my content again. It’s so frustrating!!! If anyone reading this has another great option for large file sharing please comment. UPDATED ONCE AGAIN: Although I still dislike the fact that the pictures are not in numerical order, the app has started to freeze after the initial items have been saved but before the board is created. I’ve tried MULTIPLE times to get it past that point and nothing seems to change. I do NOT want to uninstall and reinstall due to the fact that I will lose all my boards. PLEASE FIX THIS BUG!!! UPDATED REVIEW: I used to love the app with one exception (the random picture order) but now with the recent update I feel the need to drop my original rating from a 4 to a 1 star. The recent update made the app stuck in ‘optimizing storage’ for DAYS and when I reached out to cs I was told I would need to delete and reinstall the app. When I did so, I lost all the previous content. Reloading and now (sorting) all the pictures is going to be a daunting task!!! 😡

I have the WeTransfer Pro Account and the Collect app has a major bug with resetting passwords. When requesting to reset the password the email link never showed up in my gmail account. I had to reach out to their technical support team and they are not helpful at all. After a series of back and forth emails I was informed that I had to fill out a detailed report showing them screenshots of the steps I took when trying to reset my password. I finally got the same person and he sent me a reset link manually and stated “when their emails are rejected by a mail server, their mail server puts the user’s email on a bounce list.” And this is why I do not see a reset link from We Transfer. When I finally reset my password, with the link that was manually sent to me, I lost all my media on their boards. I sent the representative in tech support an email, if I cannot get my media files back, I want a refund. Another issue not able to sync my WeTransfer account with the Collect app on my laptop with my iPhone and am not sure if WeTransfer can operate on OS and Windows operating systems at the same time. This app is not worth purchasing. It’s better to use their free account.