Beyond Menu Food Delivery Software

I absolutely LOVE this app. I had an issue with an order and I was able to call customer service with the app directly. They handled everything and had my ordered delivered within 15 min even tho the restaurant wasn’t open yet for delivery. They were so kind and treated my problem like it was their problem to. Their customer service is consistent and I know if any issues do come up I can call them directly and they will immediately handle it. Not like the sorry not sorry back and forth emails you get with POSTMATES. I have now deleted Postmates and use beyondmenu exclusively. A real down home feel and a month later I am still thinking about how great they handled everything and treated me. SO REFRESHING!!

I absolutely love this app. I prefer this app among any of the other food delivery apps. I have never had an issue placing my order, and the restaurant selection is great. I have seen a lot of negative reviews, most of which have to do with the restaurant itself, and not the app. If you don’t receive your order in a timely manner, then you need to file a complaint with the restaurant and not put a negative review on this app, as they don’t control the restaurant once the restaurant has received your order. This is a 3rd party taking orders for the restaurant. They are not making your food and I have always had an employee of the restaurant itself be the one to deliver my food.

If you are comparing this to uber eats you may be disappointed. First off, there is only one place where it shows you when your delivery is expected - it really should be listed in the summary of the order (though that is messed up as well since it says I paired with Google Pay even though I am on an iPhone...). There is no way to track your order’s progress in the app. They do offer text message updates but they are vague. Unfortunately part of my order was incorrect (missing items). I called Beyond Menu and the woman had to call the restaurant to fix anything (refund). She then called me back insisting that the restaurant sent the right order and that she cannot refund anything (stating she spoke to the cook and he was adamant it was correct). To me, you work with the customer and then deal with the business after you make sure the user is treated well, not insinuating they are a liar. I ended up calling the restaurant and they said he told Beyond Menu he wouldn’t issue a refund until he spoke with the cook, which he did and they admitted their mistake and refunded me the item. The restaurant was very kind, unlike the agent at Beyond Menu. The reason for 2 stars instead of 1 is because the menu interface is pretty smooth. Not great since you kind of have to guess on some thing (like swiping right gets you a different menu) but it didn’t glitch or anything. Overall, probably not my go to food delivery app.