Chatbooks Family Photo Albums Software

I have loved the app up until now. Never had any real issues. I just recently went on a trip to Disneyland and have 60+ photos that need to sync and have captions added. The app hasn't been working properly for 4 days now. I like to add captions the same day so I remember what was happening in the picture and funny things that were said/happened. I now have to wait until they all sync and add the captions in all at once. Not looking forward to doing this for over 60 pictures when I could have been doing them each day to stay on top of it. REALLY frustrating. *Update 9/2: was told the app was up and running and mine still is not working and not syncing photos. Tried logging out and logging back in, deleting and reinstalling the app and nothing. Going on 5 days now. *Update 9/9: I updated my review to a 4 star, purely because of Jody in customer service. If the app was working it would be 5 star. I have been dealing with this issue for almost 10 days, and Jody has been amazing the entire time. I LOVED the app before the glitch happened and am bummed out that it's still not working but I'm at least extremely happy with their customer service.

I just want to say what a pleasure it has been to use Chatbooks. It is my first time using your service. I created a book for my parents as a Christmas gift, recording our vacation together this past fall. We live far apart and wish we could be together during the holidays. I thought I didn't get it finished in time for Christmas. The original estimated date of delivery was Jan 3rd. Then I got an email letting me know it had shipped and they would get the book by December 31st. But I got a call from my parents today (Christmas Eve). They were so delighted and overcome with the beautiful book and the memories it held. Thank you for the beauty of the product. AND thank you for the folks that undoubtedly worked so hard to rush orders for Christmas. I was satisfied with the original date since I knew it was my own fault I had not gotten it finished and ordered in time. But you all pulled out all the stops for your customers for Christmas! My parents loved it so much it brought happy tears. Thank you for this Christmas gift. Please pass on my gratitude to those that worked so hard to accomplish this at such a busy time of year! Thank you! Thank you! Merry Christmas!

Edit 2: Instagram glitch has been fixed. Ordered and received a new book. It is fantastic! I will definitely be using Chatbooks again. Ease of use is fantastic. Finished product is also very well done. I was very happy until I saw that several pics were duplicated and others not printed at all. There is a glitch with Instagram Slideshow. I contacted Chatbooks. Customer service is very nice, and seemingly helpful. I was instructed to delete the duplicated pics, and add them again from a different source. I was assured this would fix the problem. I did as instructed. Book was re-printed and sent to me, only to discover the SAME thing happened again. This time they want me to email the pics to them as well as tell them where they are supposed to be placed in the book. This process takes the EASE, out of this whole APP. I would have had less trouble making a photo book on another site, and those are pains to deal with as well. So, I’ve asked for a refund, and when they fix their glitch I’ll try them again. Edit 1- I have received a message from Yvonne @ Chatbooks. Not only have I been refunded for my 2 incorrect printings, I have been given a credit so that my next Chatbooks will be free. I’m raising to 3 stars as their customer service really is good. They have all been very friendly and tried to help. When they have the Instagram glitch fixed, I will definitely be ordering again.