About: Epic is the leading digital reading platform for kids 12 and under! Our fun,
kid-safe, interactive reading app fuels curiosity and reading confidence by
letting kids freely explore their interests with instant, anytime access to a
library of thousands of books, audiobooks, learning videos, and more.
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the app today and choose which account is right for you.
Listed below are our top recommendations on how to get in contact with Epic - Kids' Books & Reading. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Epic - Kids' Books & Reading. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Epic! Creations Inc
Contact e-Mail: [email protected]
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Developer: Epic! Creations Inc
E-Mail: [email protected]
Website: Visit Epic Website
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Developer: IN10 Media Private Limited
E-Mail: [email protected]
Website: Visit IN10 Media Private Limited Website
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Get Pricing Info for Epic!https://getepic.zendesk.com/hc/en-us/articles/204930315-How-can-I-cancel-my-Epic-membership
By angelene brand
1 year agoIt has been approximately 11/2 years since my grand daughter used Epics because she has been unable to log on. I have looked for a phone number to call someone but haven't been successful. I want to cancel my subscription today, as of March 20, 2023 and back time for the time I wasn't able to access her account.
By Jordan Anderson
1 year agoDoes Epic have a customer service phone number? They havent answered my numerous e mails. Thanks,
By Brenda Sheldon
1 year agoBilled twice same day...1. "books for kids" and then 2. "Reading and Lear". Please can I have a phone number to talk to someone!!!!!
By Sandy Wells
1 year agoI have a student who was connected to my class but had a home account and they got crossed and parent discontinued home account but I can't get him back into mine properly
By Caitlin Melvage
1 year agoPlease call me. I'm desperate.
By Karen Henry
1 year agoI paid $79.99 for epic reading on 9-9-2022. I was billed another $79.99 again on 9-26-2022. Why was I billed again? Please call me 1-716-446-3341.
By Enid Nazario
1 year agoTengo problemas y no tengo número de teléfono para comunicarme.
By Dorcy
1 year agoIts crazy am charged $101 all over a sudden and my daughter has not used yet any book so far and now I cant cancel I was told calling your bank they might help with refund,cancel subscription and replace your credit card,that way wont be charged over again.Am yet to call the bank soon.
By Randy
1 year agoPurchased unlimited but still shows up as basic. I would like to cancel my subscription as of now. How do I do this? I don't see any options in the Parent account setting section.
By Simone di falco
2 years agoI have been charged twice a month or e every time I updated my credit card . Please refund E on November twice and December and I just recently was charged again . Also please you do need a customer service PHONE NUMBER you can’t operate business on virtual internet ONLY . Any help is really appreciated...
By Lisa Pope
2 years agoPlease give me a phone number so I can talk to someone about my subscription.
By Lisa Xu
2 years agoCan not cancel the subscription. wired!!!!!!!!!!!!!!!!!
By Marc kurtzman
2 years agoI didn’t realize I was paying monthly subscription to epic of 9.99. I would like to cancel immediately and get previous months refunded. I thought this was a 2 month and then cancel. My number is 215-378-8074. Thanks. Marc
By tom carlyon
2 years agoI cannot cancel my subscription. It's been more than 12 months being charged for a service we don't need or use and there's no recourse open to cancelling the sub. I follow thew prompts From a desktop/laptop: Log In here to your Epic account. Click on 'Parent Dashboard' and enter your password when prompted. Click on 'Account Settings' Click 'Manage Subscription' from the Account Status row. Click on 'Cancel Subscription' on the next subsequent screen under 'Your Subscription Plan' - I DO NOT HAVE THIS PROMPT SO CANNOT CANCEL IT! Any tips welcome Thank you
By Amy Hedinger
2 years agoI need to cancel my subscription ASAP!!! Please help me.
By Doris Kimball
3 years agoI allowed a charge of $8 to my Credit card for a 1 time use when my grandson had homework and needed it. I now get charged every month and cannot cancel it. Since it is a recurring charge I will have to change credit card companys to stop it. DO NOT GET THIS APP UNLESS YOU WANT TO PAY FOREVER even though the child never uses it!!!!!!
By Maryellen Fatjo
3 years agoMy son has a subscription but it is still limiting his books and time. Please assist with whatever the problem is. Thank you
By Isabella C.
Every time I go on epic it has to be early. Why,You might ask? Because every time after 3:30 or 4:00 (exactly on the dot) it kicks you out! If you don’t want that you can go to free epic. The only problem with that is that you only get picture books. Also, when you go onto epic free you only get two hours. Then it says your time will be renewed. That never happens! If you want epic unlimited you have to pay seventeen dollars for three months. Also all of the good books you could get for free at the library or a book sale for cheap. The only good part about epic is that it has books for all ages. It has audiobooks, chapter books and picture books. It also has places to put the books you like. If you klick on the little heart you get your favorite books in one part. That is the only good parts about epic. It may seem that epic is all good but honestly it not. I went onto epic and it won’t let me onto my school account. Now I can’t read any of the books my teacher sends me. Epic was so much better last year. I set my expectations high and I was not pleased. I honestly don’t know what the programmer thought when they changed epic. I am very disappointed ☹️. PS the help site does not work at ALL!
By lovelylittlelife101
I was about to start using it on my phone until I saw that subscription... I use it in my school all the time and didn’t like it because the level was way too low and so I was stuck with baby books which is one of my pet peeves. I just ended up scrolling for books for older ages, but they never had any. I just wish that you could adjust your reading level by yourself because my reading level is eighth grade but I’m reading about first. I ended up looking up the app on my phone just to see how it was to be able to choose your level, and I realized that my library teacher thought it would be an amazing idea to make all of the levels for babies so when fifth grade came along, all we had to do was look at random videos of slime and stuff. I was going to ask to use RAZ-kids, but she said ‘strictly epic’ so now I'm doomed. I know that you can use the search bar to change the level, but that never REALLY works. It just changes you to the highest level for your grade, which is about second or third in the app. Also, you have to pay for it and lots of people cant cancel the subscription. I know I'm going to get put in critical, but I honestly don’t think it matters right now. I should’ve known...
By Mom@freedomPath
I’m in the first few days of subscription, and wondering if I’m missing a better way to search? It’s horrible! Literally the poorest search function I’ve yet to experience. Can’t type more than one word without getting hundreds of irrelevant results. Clicking on Boxcar Children in “popular series” offers only three books, although 60+ are available in epic! The series I’ve looked at are completely unsorted, making it very difficult for children to use those independently if they have a continuous story from beginning to end. The thumbnail view, even on large screen tablet, can’t be zoomed, so subtitles and numbers within series are not readable. I attempted to create collections and assign to my homeschooling student, following the directions on epic’s site, but “My Library” is missing entirely, so can’t get past first step. I’m using the app on iPad Pro. One good thing is children can comfortably browse featured items, although I’d love to adjust what’s there since my child is mostly reading Halloween titles (in mid November). The library definitely has liberal leaning options (ex. several books about Ruth Bader Ginsberg and Big Bang ‘science’) but none to be found leaning conservatively after much searching. I’m disappointed that so few Caldecott books are included. Also lacking unabridged classics. There is no shortage of Twaddle. Not sure this is anything I expected or want to pay for.
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