RingCentral Reviews

I was invited to RingCentral by a “company”, which turned out to be a scammer. I thought I was applying for a job at the company, but instead, the person tried to scam me. Now I just want to delete my account and move on with my life, but there is NOWHERE on the Ring Central app for me to delete or deactivate my account. It won’t even allow me to change the name of the company I’m associated with. So my name is forever associated with the scam fake company on the Ring Central app.

I tried to use the “chat with support” option to see if I could speak with someone to see if maybe they could delete my account for me (since I’m apparently not allowed to do it myself), but all I was allowed to speak with was a chat bot. When I asked for a live agent, the bot told me that only company administrators are allowed to speak with live agents, and that I would have to speak to my “company administrator” for the issue. But the problem is that the “company administrator” is a SCAM ARTIST!

I literally just want to delete my account. I don’t understand why this is so difficult. I don’t want to be associated with these scammers. I can’t believe they would make you jump through hoops to delete your account, yet when it came to creating my account, I was able to do so in seconds. DELETE MY ACCOUNT!!

RingCentral is unbelievably bad. Dismiss the call quality reminder forEVER! Not just for 24 hours. My god, I mean I love having to press extra buttons after every call. Like whenever I make a call with my regular phone, the thing I always look forward to is leaving a call quality rating! And my grandmas old rotary phone, after each call I used to love talking to the switch board operator to tell her the quality of the call, but then she’d politely ask if I’d like to dismiss the reminder and I’d say yes!! And she’d reply, great, I’ll remind you again tomorrow.

Also, what fricking app am I supposed to be using? Same goes for my work computer. You know how many times I’ve missed calls because it was in “meetings” or vise versa? I love telling my new boss that I’m late because I can’t figure out how to use over bloated phone software. And if it’s not already open on the computer (consuming a quarter gig of ram and a handful of cpu just at idle), it takes at least 3 minutes to open and connect. Three minutes late to every meeting because I had to figure out first which app, then wait for it to open, because I need every resource my computer has for my regular job functions, not meetings. So I’ll just use my phone app(s), oh wait, which one again?

I signed up for a 15 day job free trial and I did it all online on their website then I installed their app with absolutely no issues at all! I actually enjoyed the product but financially it’s not a smart investment for me or my business during this uncertain time so I got online to cancel my account prior to the expiration of my FREE TRIAL which is 5/28... when I chose to cancel the account it tells me, for the FIRST TIME EVER, that I have to call an 800 number to cancel. I immediately call the 800 number & the message says, the CANCELLATION DEPARTMENT is currently closed & their business hours are Monday through Friday.... well my free trial was to expire tomorrow so I screen shot everything and I got online & flagged the merchant on my account to prevent a charge since I’m attempting to cancel before the trial ends and they are PREVENTING me from doing so. 15 minutes after I had called & after I had blocked any charges from this merchant, they tried to charge my bank account. I find this to be shady, unprofessional & just simply not good business because now I’ll never use this company again and I’ll spread the word. Now if they make this right & apologize, then I’ll gladly change my view since every business has glitches and makes mistakes- I’ll update once I get a resolution, or IF I do!

My business purchased ring central based on how well it worked. I was duped into buying multiple lines I didn’t need but that’s for another day. If your a small business you will only need one line. Since the new app came out we were forced to move over to it. The old app used to show all calls, voicemail and texts one one last and were colored coded based on the status of the call.... we loved that, hence the reason for using RingCentral. Now the new app separates them into their own pages. The text portion notification is a small dot and not easily seen. Please allow us to combine pages and make the color coding and notifications go back to blue needing attention and black having been answered. You made it hard on my business to verify the call statues by having to jump back and forth between the different pages and now were not catching the calls in the required time . We are under a city ordinance to answer them in a certain amount of time.... if not we will be forced to find another system . Thanks!

I have the MVP account which comes with probably everything. When I upgraded at first nothing worked. The phone didn’t work so I couldn’t make calls and the text message didn’t work so I couldn’t send or receive text messages. After making several calls and getting hung up on a few times I finally got through to someone who helped me get the phone to work so I can send/receive calls. I was told that I would have to wait a few days for the SMS feature to start working. It’s now been a week and they keep telling me they will get back to me but still haven’t heard anything. I’m losing a lot of money each day because I trusted that all the features would work immediately so I have to pause my business until one day they hopefully get back to me. When I called yesterday to ask for a refund I was just told to continue to wait until someone gets back to me smh. My experience w this app has been terrible so go forward at your on risk.

I was in the process of switching to this app from 8x8 because you cannot schedule a video meeting with the 8x8 mobile app. this app allows you to do this, plus I really liked the iPhone and iPad app along with some neat features this app provided.

The reason I decided not to move forward are the following:

1. The this app desktop app does not sync with your Outlook or Google contacts. You have to manually input each and every contact into you desktop application. This includes every new contact you have in Outlook or Google contacts. This is a major downfall of this app and something I cannot believe they do not have a solution for.

WHY would any legitimate business use this app without the ability to sync your contacts with the desktop app for quick access to dial a number? The main use of this app is to make calls! This is a major shortcoming and one that immediately disqualifies this app.

2. The this app iPhone app is great and does sync with your phones contacts. The issue I had was that all of your this app call activity shows up in your dedicated phones calling activity. There is no way to change this with this app. You should have the option to separate the two and only view your this app call activity within the mobile app.

We’ve been using Ring Central for over 10 years now. It’s never let us down with business. We have our Fax setup and our 800 number!
To save endless worry our company faxes our documents to our business then stores them. Ring Central is not just an answering service! Your service can be moved to a complete virtual office. It’s been 100% reliable and we pay annually now. We have modified our calling and greeting and extensions. Customer service is there to walk you through each step. It’s great to call and your Directory Identification Shows up. They send us our call logs and filter the spam. Take the time to start basic with your numbers and forwarding calls. Then learn how your VIRTUAL OFFICE SHOULD BE PRESENTED.
Alinea Adair - Medallion

I’ve had RC a couple of years. It’s been ok. The service is spotty in the limestone building where I often work. I had to stand near the fire escape on the third floor to get a call through. With the recent upgrade the calls often go silent for a few seconds, even at home where I have high speed internet. This is improved when I turn off WiFi sometimes. But it’s a problem. It seems unprofessional to have a spotty phone. Customer service diligently worked on the issue for a couple of weeks, but it was not resolved. I appreciate their diligence. Customer service is responsive and helpful. The best solution I got for my issue was to get closer to my router, which doesn’t seem to help at all. My business is mobile and I can’t always find a router. There’s an upgrade in the next few days that I hope will improve my service. I have iPhone 8. I’m looking for another VOIP product with decent customer service.

I have to admit, I was not happy with having to switching to the new app. Its very different from the old app, but as we all know nothing last forever. The only issue i had with the new App was i didn’t know how to turn off Voice over calls, my mobile phone provider doesn’t do web while on a call, so VO Calls don't work for me, I need calls to ring directly to my mobile number. Anyway I called customer care and found out how to turn off (first ring desktop and smartphone) and my problem was fixed. There is so much more on the new app. Great Job this app! Im still a happy customer.

I’ve learned to deal with the spotty service and weird quirks of RingCentral (random silence in calls, no UI indicator when a call drops so I keep talking for 30 seconds before I realize nobody’s there, having to intrude in my coworker’s office every time I want to make a call because her room is the only place I get service within RingCentral despite having completely normal service for my actual phone everywhere else) but as of the most recent update, RingCentral won’t even open. I just get the splash screen for 10 seconds or so before RingCentral quits. We use this at my job to get in contact with folks who can’t always text, so I can’t just message them through the web app (also, super frustrating that my contacts don’t sync, so when I do try this I have no idea who I’m trying to text). Really frustrating for me & for my clients who are trying to get in touch, especially in an emergency.

this app started as an incredible VOIP option. Their service was incredible, response time was quick, and problems were easily resolved. I’ve been a customer for 5 years.

However, within the past 60 days, I’ve experienced hell. I’ve been trying to resolve a billing issue and number change for a month - YES, 4 weeks. I’ve been on hold for 6 hours in total and have spoken to 8 people and sent countless emails. As of this posting, still no resolution. I’m switching.

Update: August 13th. All issues have been rectified; however my service was suspended because this app failed to follow through in time. I was appalled that they disconnected my service when I was not at fault. Regardless, they have rectified all issues. It took a month. That’s just not professional or what should expected of a top-tiered servicer.

I went to the new version of RingCentral as instructed, early in the process. I continually get an error message telling me I need to switch to the new version of RingCentral —though it shows as “open” on App Store, and it is a different RC app. I have to click through several “welcome” prompts every time I get into RingCentral —only to have lost all access to incoming voicemails from my clients and new customer inquiries. If it weren’t for the vmail sound clips sent via email, I would get none of them—and I would have had to cancel this service weeks ago. It’s tough to get the problem to customer service—but finally I got a reply—and their “answer” days later was that it’s some kind of glitch and the company is still working on it. Not fixed yet—and no promise of when it will be. I guess the customer with one or two lines is not too high a priority?
Anyone have a recommendation for a different provider to change to?

Good App and service, I have been happy with this app as a service. Except they have been hard to reach for me on one occasion but the current times are strenuous for businesses.

It does take some getting used to. The UI isn’t the most friendly and the menus need a overhaul. The tabs on the bottom are fine but need to be more noticeable. The main opening menu should be able to customize what you use the most. The one that’s there is focused on just team conferencing. The worst part for me are the tabs on top, they are smaller and more narrow, harder to quickly shift between. Those are my criticisms but none are deal breakers.

During a meeting with the Participants window open, it dumps me out as soon as I touch anyone’s name. Hammered my head against it for a while, then tried it on my other iPad: NO PROBLEM. Uninstalled and reinstalled: NO BETTER. I have rebooted the iPad, now I need to reinstall and start another meeting to see if it works. BTW, installed the bare Zoom app and it works fine. Looks the same during a meeting, but Participants doesn’t crash. So it’s the this app wrapper that’s at fault.
The above may have been solved, now there is another problem. Someone tried to start a meeting, I accepted, they cancelled the meeting while the “Please Wait” was on my screen, and I was stuck. I couldn’t get out of it. I had to reboot my iPad to stop the process. Fix it! (I struggled for about a minute or so, I don’t know if it would have resolved itself if I had waited longer.)

They forced users to “upgrade” to RingCentral. The old app works far better. Now, there’s no way to block numbers easily like before. Find that my toll free number, which I’ve never used or published, gets 2-10 fake calls a day. Some are phishing, others don’t even come through. I’ve probably blocked 400 or more numbers over the years. It was one of the few features I could count on. It is very concerning that these calls don’t even go through, but, of course count against my plan, and now, it is extremely difficult to block them. Truly makes me question what Ring Central’s agenda is. This used to be a better company, before they started emulating the large phone companies, charging fake taxes and relaying almost exclusively on international call centers. Customer service is truly pathetic and the company is simply not responsive to issues.

There was nothing wrong with the old app! RingCentral is terrible for texting... no pics can be sent, no emoji, color for conversations is the same you can’t how the conversation went if your looking back it a few days later because both bubbles are grey!!!! Now let’s talk the phone. You can’t transfer a call easy! You can’t see if your co-workers are busy on another line when you are trying to transfer a call. The font is so big you can’t see a full name of whom is calling. The contacts is divided and not strange lists. RingCentral seems more like an internal way to communicate inside your own company instead of with clients. They need to bring the old app back until this one is fully functional for all who use it. Isn’t the idea of a new app supposed to be an improvement not a draw back?

After being a Ring Central customers for over 5 years, I will probably have to say good bye. They seem to be working hard to add new features to Ring Central. The problem is, phone calls seldom come through. The basic function of receiving incoming calls is simply not reliable. I would settle for better than 50% of calls coming through on RingCentral . Nope.
RingCentral crashes often. When you reopen RingCentral it tries to call the last phone number that tried to call you. Check RingCentral at 9pm at night and bam, it calls your last incoming phone number.
Frequently you will receive email from Ring Central about all the new added features.
THE INCOMING PHONE CALL FEATURE IS BROKEN! It has been broken and is getting even worse.

RingCentral is great however I am not able to reply two files events and tasks on the mobile device. I would also like to be able to upload photos to events in tasks from the mobile device like on the desktop application. It’s very important that were able to attach files and photos to the correct conversation from the mobile application it makes it very difficult to have to run to desktop computer every time we want to reply to one of these conversations other wives on the mobile app it just goes to the main conversation stream. Other than that the application is great thank you.

I am using Glip for about 1 year. At the beginning I saw some bugs. Then I found web version of that App and... started to use in my company! We love these giffy/smiles funny things. Tasks and events help us to figure out things and manage our time. Wish you can make that faster. It has multiple amazing features so.... waiting for some performance boost! :) All the best!
Adding comment 4 years later. It got A LOT better, smoother and now all versions were updated to the best.

I highly advise against this company. They trap you and your number. Put you on hold for hours on end. They pass you from department to department. They don’t care about individual companies and customer service. So sad what this company and many others have come to. This has gone on for four months. I’ve been with them for 6 years but the last two they’ve gone to heck.
Trying to port out number has been miserable. This is the worst I have ever been treated by a company. Came close to seeking a lawyer. When it was finally ported they had the nerve to make me talk to three people to stop billing me. They asked me why I was leaving. Some nerve. They also lied to me frequently that I could even keep my number for port. Criminal treatment. 🤯

If it had those two things it would be the perfect workspace app. I use it for my company but really wish it had these options specially the even reminders we wouldn’t have to continue using calendar invites through outlook otherwise.

I hope to one day buy this company. You simply can’t beat what they day. Think of them as a communication enabler company. Glip is free it’s better than Slack it integrates with video and voice then you have the phone tool simply killing it. When I buy the company I will improve their administrative tools and training for power users and administrators. Kind of like Dropbox did a few years ago except I wouldn’t give up like Dropbox did I would keep pushing until my excellent administrative abilities becomes our advertising.

Do NOT use Ring Central!! They completely botched my service. I had no calls coming through for more than two weeks. I was getting calls for a business on the other side of the country. (These were inquiries for major contracts with hotel chains. I had no way of getting in touch with that business owner, but it cost them a lot of money in opportunities!!) Thought that was resolved, then learned that RC was also sending my calls to a (non-customer) private person. So this man was getting confidential messages sent to his personal cell phone that were meant for me only.

Save yourself major headaches, lost business, and protect the confidentiality of your clients: DO NOT CHOOSE RING CENTRAL!!!!

We cannot answer our calls. When they do come through they drop almost immediately. Cannot log out of RingCentral so have to completely uninstall RingCentral each time not in use and reinstall when need to use it. Cannot use my regular phone line while RingCentral is installed because it hangs up on anyone that calls me. Called customer service and they told me to use the old app as it has been extended through April 2020 while they work out bugs in their features. I log in today, and the old phone app is deactivated!!! This is utterly ridiculous and now patient’s we service will suffer. Not a reliable source of communication. Look elsewhere!

This application does not work or transition well when Wi-Fi does not function perfectly. The sound quality is poor, and instead of transitioning to cellular data smoothly when WiFi is insufficient (which should be the case) you lose calls and it tries to call back. The call back often fails and just keeps ringing or when your customer has called from an office phone, you end up having a receptionist or automated voice menu on the other end of the line.
It is a waste of time to associate feelings with programs / applications, but I hate the this app application. So much so that I have left this, only my second application rating.

Our entire team is remote. A call comes in to all lines, of of us answers and we transfer the call to the intended recipient. We were encouraged to upgrade to the ‘new’ app which broke pretty much everything we had working. Some extensions didn’t ring. Call transfer worked, but the recipient’s phone wouldn’t ring so the caller would end up in voicemail. I spent hours upon hours with tech support trying to figure out why this wasn’t working. It turns out it was RingCentral. Even with both apps on the phone it killed the functionality we were used to. The fix was to delete both apps and reinstall only RC Phone. Now our system works correctly.

I’ve spent hours over the course of multiple phone calls and chat sessions trying to rectify issues with my ring central account. I was given conflicting information from different reps at times and often confusing explanations that were not very helpful. For a VOIP service that seems to be at the top of many lists, I’m really surprised at how poor an experienced I’ve had. The most recent issue being that I am unable to send outgoing texts from the new app. I’m starting to wish I had chosen a different service with more intuitive systems and reliable service.

I'm a consultant and have been using Glip for 2 years. I love using it for team and client communications. I've found that most project management tools are too clumsy for my client teams and so they wouldn't use it. However with Glip, my client use is nearly 100%. It handles everything I use tools like this for and with iOS notifications I'm always in the know and up to date. Great product with minimal issues.

I work from my home so ring central gives me a dedicated office line that connects to my cellphone. I also prefer making phone calls from my computer so RC makes it easy to be on speaker with customers while working on other things on my desk. Also I like that I can text message on it. It’s like having a dedicated office line and I dont need to provide my cell phone number to the world.

Being new to this program there are a lot of things I really love about it especially being on the verge of working from home where I’ll rely heavily on this programs functionality to do my day to day tasks. I have to give this 2 stars though because there’s also things I would love it to do that it doesn’t yet, one being syncing with the desk top apps. It’s really cumbersome to change my status in many different places so I’m seen accurately to other co-workers. It would also be great to have the HUD available in Glip to see my team.

RingCentral only catches about 10% of my calls so when a call comes in I don’t know if it’s my RC line or my mobile line. I’ve triple checked all app settings, admin settings and spent hours with tech support and the problem persists.

Update: the reply to my review is useless. Of course we’ve already tried numerous forwarding settings. Bottom line is this, if you haven’t used RingCentral in a while, or if your phone turned off, or if you quit RingCentral , it will not catch your calls. This despite the fact that I ensured that Background App Refresh is turned on.

Since installing the updated version I’ve had significant problems. RingCentral is suggested by my employer since we’re remote workers. I use it to make/receive calls only. There are times when I’m not able to get an outgoing call to go through...it never connects. And when I am actually able to call out, and receive an incoming call, my original calls gets disconnected. Also, my inbound calls ring once or twice then go to voicemail....with a message on my screen that says “call disconnected”. The old app worked fine.