Slice: Pizza Delivery/Pick Up Reviews

They partnered with a pizzeria that didn’t answer their order confirmation. They canceled the order due to not hearing back from them. They only let me know that there was an issue with the order via email. Who checks their email at 5:30 on a Sunday?! There’s no in app alert system when there’s an issue, no text alert feature when there’s a problem, just check your email and hope you see the one telling you the food that was planned on and expected isn’t coming, then scramble to make changes because your evening, several hungry kids and the future of your career is dependent on it. When I tried to contact support through Slice that feature seemed conveniently “frozen”. When I called to voice my frustration I got the “were really sorry that’s how we do things” message. No attempt made to maintain me as a customer, just a sorry not sorry. If a customer who has been using Slice as often as I have actually physically calls to express their displeasure and you make no effort to keep me you clearly don’t care. That’s fine, my local spots all use door dash and grub hub, or I can call them direct, good luck with that business plan

Slice seems to be pretty good looking and is pretty easy to navigate. But they have some locations wrong on their in app map so a restaurant that is 2 miles away is showing up on their app as being 6+ miles away even though they have the correct address. This causes the user to have to do a search for the restaurant. Of course if you didn’t know the restaurant was where it really is you wouldn’t know it was closer to your location than Slice says it is. I contacted them about the issue and didn’t seem to actually read or understand what I clearly stated in my messages to them. I went so far as attaching pictures of the maps of where the restaurant is and where their app showed the restaurant to be. If that’s what they call customer service I would not want to have a more pressing issue with them. I downloaded Slice and was using it because T-Mobile had a T-Mobile Tuesday’s deal. Honestly it’s not worth using Slice without a discount since I can call the restaurant directly and pick up my food and not have to pay a dollar fee for using Slice . Especially when they can’t do something as simple as placing a restaurant in the right location on a map. I let the restaurant know about the issue maybe they will have more success getting them to fix the issue. I’ll go back to ordering the old fashioned way.

This was my first time using Slice , and I allowed it to use my location to order. Since it showed all the pizza places around me, seemed all was well. Turns out the location feature is inaccurate and pinged me about half a mile from my location. Note that I have never had an issue with the location feature on any other app (Waze, Google Maps, Uber Eats, Grubhub, etc). They also don’t have a check in place to have you confirm your address before you place your order. In hindsight, I should have checked the address, but again, never had this issue before.

As soon as I realized the error, I called this app and gave them my address. But it was too late...my food had already been delivered to the wrong address. To make matters worse the person at that address (whom I do not know) accepted the food and then committed fraud by signing their name to my credit card slip.

I called this app to tell them what happened, and their response was pretty much, “Oh well.” I explained that I didn’t enter the wrong address; their app location feature is faulty. I explained someone had taken my food and signed their name to my credit card slip. I told them this was the first time I had used Slice and asked if this was really the experience they wanted me to have. Again, a big, “Oh well.” No apology. No attempt to make anything right. Nothing. App is deleted from phone, and I suggest you don’t even download it.

Downloaded Slice to support local small businesses. Come to find out they use DoorDash to deliver your food but it doesn’t get here in the speed that DoorDash delivers. Placed my very first at order at 7:15 and it was supposed to arrive at 7:45. No pizza at 8:00 so I called the restaurant as directed by Slice . The restaurant owner informs me the this app never sent a DoorDash driver to pick up my order and my pizza has been sitting for 30 minutes getting cold. I call this app customer service and they just transfer me to DoorDash. After 15 minutes on hold DoorDash tells me a driver picked up my order at 8pm. Coincidence? I think not. DoorDash then tells me my order won’t arrive until after 9pm. I request a full refund and they can’t do that bc I paid the restaurant directly. I don’t want the restaurant to have to pay for this app and DoorDash’s horrible service. They did everything right. this app then calls me back after I hang up on DoorDash in pure fury. They offer me a $7 this app credit that’s only good for 30 days. What a joke. That is not a proper response. And the credit is useless as I’ll never use Slice again. They finally offered me a refund and I said I wanted it to come from them not the restaurant so I hope the restaurant doesn’t get screwed for this app’s major screw up. I’ll also be calling the restaurant to apologize if they have to eat the money and recommend that they end their partnership with this app. DO NOT RECOMMEND AT ALL.

This is the worst app anyone can use as a 3rd party to get food delivery! I had to use Slice to get pizza delivered and became my worst nightmare. DON'T download Slice unless ur life depends on it and then still dont!! 1st they dont try to fix their wrong doing and could care less about the financial hardship they put you in.
I was made to download Slice cause of Hungary Howies delivery of online orders well this app choosed a restaurant location that was not a restaurant that delivers to my house, Sliced charged my debit card 2xs they cancelled one order then keep the other order making sure my bank account only has $5.00 in it. I have been waiting and trying to get them to credit mx account back but of course theres still not a credit on my account. Creating a major problem for me and stuck having no money or dinner for my son to eat; bring he's special needs and all he wanted was pizza and because of the stealing this money from me I was stuck to deal with a child with a temper tantrum and wanting pizza that I was unable to get cause this app didn't do a immediate refund of my money.
I would of thought that this company would of been more compassionate to the situation cause it was their fault and would of tried to get the correct restaurant location and get the pizza I ordered and paid for delivered to us; but instead they did nothing to resolve the problem.
So don't use Slice unless you want to be ripped off by them.

I ordered through this app and did not get my food. I called the restaurant and the women was awful and rude. I figured out they went to the wrong address and she said it was still my fault for not answering my phone. I called this app for a refund and the girl I spoke to was kind and apologetic. She said she’d be refunding me right away. Soon after I got an email from this app saying the were “looking into my refund” and thank you for my patience. An hour later I get a email saying that this app is refunding me $29, I spent $74. They wanted to charge me $45 for food I didn’t receive after telling me I’d be refunded. I called back and the man told me he had to call the restaurant again. Once he did he said they were “refunding” me half because the restaurant attempted to deliver. How can you consider it an attempted delivery when they were never at the correct address when they absolutely had the right one? He said they would “make an exception this one time but would not do this again” and cancel the order for me. Thinking about it now I wish I had spoken to a manager. I will be deleting Slice. I was lied to and then treated like I was doing something wrong for trying to get my money back for food I didn’t get by Slices customer service. I’ve never ever write bad reviews but this is how upset this experience made me. Be careful with your money on Slice.

I recently started to use this app instead of the other place since my favorite pizza shop had a coupon on my order more than once. So I thought I’d try it. No issues with Slice and received prompt customer service.

I have used the customer service chat more than once with zero issues; receiving prompt and courtesy responses and immediate resolution. An example is when I accidentally order ranch instead of french dressing an Ethan from the chat resolved it immediately. The next time my order was missing meatballs, honest mistake by my favorite restaurant and using the chat he immediately resolved it, received a refund with an explanation that the restaurant misread the order. Believe me it’s my favorite place I order weekly, I know it was a mistake and not the normal. It happens.
Overall, I received prompt customer service with quick resolution. And that is more than I can say about grub, grub never responds to chat and rarely do I ever get a live person on the phone. If I send an email it takes 2-3 days for them to respond.
this app had my address information correctly because I took the ownership and manually entered my address and made sure it was correct.
I only recommend with competitor sites popping up all over now they add incentives to keep customers using Slice . Special dollar menus featuring restaurants, loyalty rewards, promo codes not just refer a friend.
Thank you for reading the review and I hope you find it helpful.

The this app app seems like a good idea if you eat pizza a lot and need an app to parse out all the pizza options in your area, but actually getting your pizza delivered to your door is a gamble. I used Slice twice, first time went fine, second time they sent the driver to the wrong address and when I tried to get a refund they made the driver deliver it anyway to avoid it. By the time I got the pizza it was room temp and soggy, 45 minutes from the time it was supposed to be delivered. I contacted this app about it and they said it was the pizza places fault and they couldn’t get ahold of them.

I had assumed that this app was a stand along service but it seems they are simply a middle man between pizza shops and door dash. I really don’t know why Slice exists when you can just use door dash, Uber eats, or any other delivery service. Or just do what I will do from now on and just call the shop directly see if they deliver or just pick it up myself if they don’t. Door Dash is awful the drivers don’t care and there’s nothing you can do if something goes wrong.

If you want pizza delivered, go with a place that has their own drivers as they have a vested interest in getting you the food on time and in good condition. I will likely never use Slice again, the only thing it is good for is seeing your local pizza options, which Yelp already does.

I have ordered using Slice several times. Today I check my email and it says I’ve ordered pizza in Staten Island, mind you, I live in Florida. I immediately reach out to customer support Via the chat option, since there is no option to call in Slice . I indicate to the person that somebody has hacked my account and is using my card and account to order pizza the person responds to me and then ends the chat. I start another chat with the same person named Martin and I asked about my hacked account and the rep Martin asks about my credit card and then ends the chat again. I start another chat and ask why they keep ending my chats and they immediately end it.

I go into my account and change the address back to my address and my phone number since the hacker changed it. I reset my password and the person is still able to alter my info in my own account which makes me believe it’s someone at this app who is assisting in the hacking. But what do I know. I froze my credit card and everything. I chat with a new person who is not Martin finally and she is EXTREMELY rude to me. How can a business with such awful employees succeed.

Avoid Slice unless want your account hacked and awful customer service.

After 9 hours of going back and fourth with this app and La Pizza in Victorville Ca I finally got a refund for my messed up order. this app IS NOT RESPONSIBLE for refunds so please keep it in mind before you order!! Let me tell you guys: me and a friend order from this place who seems to be newly owned because I never got disrespected the way I did before! Anyways we got a smashed pizza, cold bread sticks and wings and a missing soda! To top it off the delivery lady called us over and over for directions because she didn’t know how to use her GPS. How you work for a delivery place and can’t deliver? Anyways this lady forgot our soda and offered to go to AMPM to get us a soda LOL then straight lied to the owner and to this app saying I lied about this whole situation and that I “forsure got my soda” when I called the place I was answered by RUDE not so smart employees. After going back and fourth I guess this app got tired and decided to give me my refund AFTER I decided to take it to social media. Glad to know you never get your way unless you bring social media into it. Anyways thanks to this experience I will never order with this app again for working with places like this. Just a warning! You will not get a refund until 3AM when you’re trying to sleep (if you even get one)

I gave Slice several chances. First time I ordered they kept putting my address wrong. I kept updating it and it still didn’t update it to the restaurant I ordered from. Second time (which was last night) I had several problems with my order from a restaurant. I tried to reach out to the restaurant, they kept telling me to call back at different times. I reached out to “Support” on Slice to see how my problems can get resolved , if not I would like a refund(because I paid through Slice ). They told me they called the restaurant and they said the same thing (no manager is around, to call back tomorrow). So I call today, same thing. I contact support again, they’re still telling me they haven’t gotten in contact with a manager yet . The problem with support is they’re telling me to refund my order or to give me fresh food (the same order) they have to have authorization from the owner. My money was taken immediately but when I have a problem it’s hard to get resolved. My advice is ALWAYS PAY IN CASH !!! Do not pay through Slice. When you pay in cash you get a chance to check your food before you pay the driver. If you pay THROUGH Slice , nobody cares if you have a problem after!!

I recently took a trip to New York City and wanted to try a lot of pizza while I was there. Slice was amazing in that regard. Every single place that would deliver to me was grouped up in one place, the menus easily accessible unlike their individual websites, and I could even see reviews for each restaurant. One night, I had a major problem with a restaurant I had ordered from - absolutely no fault of this app. On the contrary, when I reached out to this app’s support via built-in messaging, both agents I talked to (yeah...it was a big problem that spanned a good length of time. Still no fault of this app) were incredibly kind and understanding, and reached out to the restaurant on my behalf to get things sorted out. Now I’m back home in another state, and I’m delighted to see there are 2 places nearby me that I have never even heard of that I can now try thanks to this app. Also, the delivery fees are exceptionally low. Download Slice - you have nothing to lose, and a ton of great pizza to gain.

I was hesitant about using Slice over someone’s job but because I wasn’t put on hold I went ahead, used it and than realized how Slice will create more jobs as the business becomes consistently accurate the bigger the customer base will get. Have you ever tried to order over the phone and the person wasn’t exactly sure what you said (over all the kitchen noise) but took a guess and you got the wrong food or made the wrong way. That won’t happen here (unless dial-up comes back). I click what I want, put into print exactly what I want and that-my friend-makes for a meal that I craved and not someone else..My delivery guy just handed me my food and said thank you and kept on moving. no fumbling trying to sign receipts or exchanging cash.
I think Most people unhappy with the this app App was really unhappy with customer service at the place they ordered. this app is just the messenger..
Going for the this app
Hoping to go for 2nd’s
Ray Miller

I’m currently in the New York area for school, and I’ve found a pretty good local pizza place through Slice! The customer service is top-notch, too: I ordered from a different place that turned out to be not so great, and after calling the pizza place and being told to call this app, they took care of it entirely! I’m glad their team cares so much about good pizza!

My one suggestion—and I’m not sure if this is on this app’s side or the restaurants’—is that sometimes the menus are incomplete, or not detailed enough. That pizza place I found? They have DEEP DISH PIZZA! I didn’t know that until I went there in person! It wasn’t listed on Slice —maybe it’s a special of some kind? But it would be cool if there was a way to show that on Slice . It might just be that the pizzeria itself didn’t list it, which is totally not this app’s fault, so I didn’t subtract any stars. Overall, I’m happy to use Slice!

DO NOT USE Slice, I REPEAT, DO NOT USE Slice. This was my first time using Slice and the experience was HORRIBLE. For starters, you set your location of your delivery and they give you all of these options to pick from. I then received a call AFTER THEY TOOK MY MONEY AND ORDER WAS PLACED, that the location doesn’t deliver and I had to wait 24-48 business hours for my refund. After letting them know this was NOT an option, she offered me a $10 credit the standard pizza amount for a pie is $12-$18. I ordered a special pie. I explained this wasn’t going to work either. A supervisor then offered me a $15 credit with a $3 off coupon. Being pleased with this option for my inconvenience, I then tried to order somewhere else. I called to see why i could not see my credit and the next rep stated he didn’t know but i would still be charged .50 cents to pay the pizza place. After being frustrated i spoke with another woman who was able to walk me through the credit steps and then she stated to tell me that the pizza place THEY TOLD ME TO PICK DID NOT DELIVER AND SHE HAD TO BEG THE PLACE TO DELIVER TO ME. DO NOT WASTE YOUR TIME OR MONEY. It took me an HOUR just to place my order now i have to wait 40 minutes for it to be delivered.

We have used Slice for delivery twice with 2 completely different pizza stores and BOTH times our order was not delivered after waiting an hour and a half with no notifications there were any issues. The first order we called the restaurant after an hour and a half and they said they never received the order. The second time we ordered from a different place and called the restaurant to ensure they received the order. After an hour and 15 min. We called the restaurant again who said door dash (dispatched by this company) had picked it up. After waiting almost 2 hours we called this app who called the driver and all they said was the drivers car broke down (but didn’t notify them) and our order wasn’t going to be delivered. (So basically the driver got a free food order while we sat here with nothing and starving. Both times this app did give us a refund but also left us HANGRY by the time we had to do all of this work to locate an order we were never going to receive. They gave no indication they were going to do anything about either issue. This company is complete JUNK.

I downloaded your app because of Jet’s Pizza’s recommendation. My order took longer than expected, as we’re only a mile from the store. Your customer support person Ian was nice enough to call the restaurant to see what the delay was. The three stars are for him.

Unfortunately, after the order was dropped off, we discovered that they gave me two small pizzas instead of the pizza and breadsticks special I ordered. Plus the pizza was barely warm, so it had obviously been sitting awhile. I feel like a stooge for leaving a tip before I actually received the order.

Somewhere between your app and their store, someone messed up my order. Which is simply shouldn’t have happened. Since the breadsticks were my favorite part, I was seriously disappointed. Tried calling the store, but for some reason, they weren’t answering their phone. By the time they could’ve gotten the breadsticks to me, it would have been over two hours after I first placed the order. I splurged on getting food delivered because I’d had a crappy day. I guess I learned my lesson and will be going back to Grubhub to place my orders.

I’ve been ordering through this app Life for the last months. It’s been great all the time except the last one. The restaurant where I ordered delivered one pizza with all the toppings completely scattered on the top of the box and in a tiny corner of the pizza, as if it had fallen to the ground. Pizza was cold, saggy, and even had the wrong ingredients. We called back and forth to the restaurant and this app Life and no one wanted to solve our problem. this app phone service was totally useless and basically told us that they don’t refund even in cases like this and that we had to deal directly with the restaurant. So zero customer service. The restaurant told us to call this app to find a solution, which was just a waste of time. Long story short: the restaurant delivered another pizza two hours later (which was actually burnt) and this app didn’t refund our money for all the inconvenience and didn’t even apologize.
Take home message: if everything goes well, no problem. If there is a problem this app happily keeps your money and doesn’t solve anything. After 20+ orders with them is time to move on and use other alternatives like Grubhub, DoorDash, or Uber Eats.

I downloaded Slice after watching a Dave Portnoy pizza review and could not be more disappointed. When you get a pizza recommendation from Dave, it’s usually a good one, so I hope it is just because they don’t have a large presence in my area, but it was terrible.

Ordered 2 slices of pizza, and was told it would take 1.5 hours. Already off to a bad start but it’s tough times so I figured that you have to give them a break. Hour 2 roles around and no pizza. Reach out to support and they just say sorry here is a $5 credit for your next order, no update no status no nothing, then just says he’s closing out the ticket. So I reach out to support again and they say, “oh sorry your pizza will be there in 5 min or less”, then closes out the ticket. Hour 3 roles along and still no pizza. Reach out to support again and they say oh I’m sorry the kitchen never prepared it etc and to wait 20 more min. Then got a call from the pizza place saying that my address was wrong. So all in all here I am 3hours later with no pizza.

Dave - as the pizza king, I would not recommend you associate your brand with this mess

I’m not usually one to write a bad review but my experience last night was awful. I ordered from my local restaurant (who was not at fault for any of this) and was supposed to get the food by 6:30-6:45pm. 7pm rolled around and I still hadn’t heard anything or gotten my order. I called the restaurant to see if the driver had picked up the food yet or if they got lost and they told me they hadn’t picked up the order. I would’ve went and got the food myself at this point but I already paid for the delivery so I called this app and the representative was extremely unhelpful and rude. After explaining the situation he said all he could do is offer me a $5 discount on my next order (which I will never use because I won’t use this app again lol) He said the driver was on the way to get my order and would drop off no later than 7:30. I was extremely annoyed that I couldn’t get my food until over an hour later than I was supposed to. The driver dropped off at 7:45 and my food was cold and the mozzarella sticks were hard. Obviously this was not the restaurant’s fault but I strongly suggest not using this app.

I used Slice for this first time last week and had a horrible experience. The pizzeria was over 35 mins late pass the estimated time. The food arrived cold, soggy (fries) and hard (cheese sticks). The man that delivered the food then questioned if he got tipped and how much since I used Slice to pay. They also failed to deliver my drink. I contacted the people at this app about my experience and requested a refund for the service. this app informed me that I wouldn't be refunded and offered a bogus $2 off promo. Per the this app, "For some additional context, while the cooking and delivery of the food is handled completely by the restaurant, at the end of the day the funds are always under control of the pizzeria. We are only permitted to charge or refund a card when given authorization from the pizzeria. We work for them and for you, the consumer at the end of the day.
At this point, our hands are tied, since Baba Jaan Pizza never authorized anything on their end."
Beware of going through Slice when ordering food because they will not back you up or protect you from unprofessional businesses like other food ordering app such as UberEats. I will be deleting Slice today!

I was trying to order. I picked what I wanted then tried to make it for delivery not an option. So I decided I would go and pick it up no an option. No reason given. Wrote to Cust support. To them the problem and support to me there not delivering. I called the local pizza place and asked if the are delivering? Yes we are so I placed my order by phone. Your own Cust support had no idea what was going on. There should be some sort of reason given. I thought Slice was malfunctioning. Which it might have been because I was able to call and get my order delivered. Either way using Slice was a complete waste of my time. This happened twice by the way. On 2 different occasions. I use to like Slice but not not sure if I will use it again. I just don't want to waste my time again.
Sincerely totally frustrated.