August Home Software

We got this lock and bridge about 9 months ago. It was pretty simple to set up. We love not having to worry about a key and being able to unlock the door remotely if we need to let people in. About a month ago, we had to replace our door. The installer had a different brand lock and said that we needed a different plastic adapter piece. I had a email response from the company in less than an hour. All they needed from me was an address to ship the pieces to. I had my replacement adapters within 2 days. The app is super easy to use. We’ve run into some complications when attempting to share. I think those were more “user end issues”. Ultimately, we got it working properly. It makes it easy to let family in to drop things off. We really just love it.

I wish I could give this app a 4.9 star review as it is ALMOST perfect for our family’s needs. I’ve owned this lock and have been using this app for almost two years now. During this time I’ve lost my “door sense” sensor and while I was unable to find a replacement online, a short and easy call to the support team resulted in them shipping a replacement overnight free of charge. My “Connect” device also maul functioned 3 months after we 1-year warranty expired. Once again I was shipped a replacement free of charge! The company stands behind its product! The only 2 things I’d wish to change in the app are: 1) the ability to customize a user’s permission. At this point a user is either a “guest” with very limited functionality or an “owner” with full control. It would be great to allow my kids the ability to open the door automatically as they approach with their phone while limiting their ability to add users, change settings, etc. 2) the “Auto Unlock” function’s radius around my house is a bit large for us. I often find my self at a neighbor’s house or walking the dog and still show “at home” on the app. I would recommend this lock to anyone who’s thinking about easy entry!

This app is easy to use and the step by step instructions are easy to follow. I like being able to remotely check if my door is locked. It also tells me what time the door was opened or closed and who did it. I like being able to send a friend an invite to access the door or you can open remotely for them. Don’t have to worry about memorizing codes. My most favorite function is the automatic open or lock function. I just have to have my phone on me and the door unlocks. You have to be careful about going outside. It detects me leaving, I think from my Apple Watch, and then locked the door even though I didn’t have my phone on me. If you don’t have a spare key hidden somewhere, you might lock yourself out unless you buy the keypad.