Contact Planner 5D Support

I have had this app for about 5 years; I don’t remember how much it cost, but it been worth every penny to me. I’ve enjoyed it almost daily. I actually designed my home using this program and it’s at the architect at this very moment getting an official rendering. I casually updated the app tonight as I’ve done numerous times before and am horrified! WHAT HAVE YOU DONE?! Almost all of the doors and openings in all my plans are messed up, going the wrong way, and will not even go to where they were/supposed to be if I try to fix them. There is also absolutely NO REASON the doors and other items should be so sensitive to sizing changes with a light touch one way or the other. If you are planning for a 30 inch door (plus 4 inch trim on each side) for a total of 38 inches, for example, it is very important that it stays that way. But if you try to move something it’s way too easy to change the size on the object and then you don’t know what size you have it at. This is annoying and ridiculous, frankly. I am so disappointed in this latest update. Is there a way to get all my years’ worth of plans fixed right? Or even better, get my app back to the way it was before the update? I was using it just today...all fine and great...updated it...DISASTER!

If I could give this a zero stars I would. However, this is still a good app so I’ll keep it a one. Anyway, the version I have after I first sent a review saying that I couldn’t get any items/objects after watching a video. What I meant by that was that any time I tried to use the rewards for an item/object I wouldn’t be able to use that object because it was still locked. And as you know it’s because you have to pay a subscription fee to have everything available to use. I am young, as in I don’t have my own house or anything that belongs to me, not through my parents. I cannot pay a subscription fee because even though I have a job and it’s a ripoff to pay a subscription fee because I'm underage. Please, I want to be able to pursue a career of some sort in this business and it’s incredibly difficult to do that if a can’t do anything in this app to make my ideas “realistic.” Please just give me back the video rewards and maybe fix something going wrong with the coding of the rewards, it could also be my phone and I might need to update it, if it isn’t my phone please try to do something. I don’t mean to sound rude or be a “Karen” I’m just tired of this happening over an over again. Thank you.

I hated this. I thought i would be a lot easier to figure out, but it wasn’t. It was really hard to understand how to play, how to move, and how to move items. Whenever i tried to place an item on the desk i had in one of the rooms, it would always just float in the air. I tried every possible solution, but it didn’t move. Another thing that i didn’t like was that when it was loading to go from 2d to 3d or 3d to 2d it took most of the time 2 minutes, but sometimes it took 5 minutes. I checked my other apps to see how fast they were going because i thought “maybe it isn’t the game, the wifi’s just acting up”. Turns out it wasn’t the wifi. A lot of the time when it was loading, (usually when i had finished something i really liked) it would take me back to my home screen and not save it. I had to start over many times on many things. Another thing is, it doesn’t explain anything. It just sends you off hoping you that you know what you’re doing. Lastly, after i had finished picking the size for the room i was about to start, there was no way to display t with my house. I was stuck on that screen for a while, until it kicked me off the game. To sum it all up, i hate this game and will never play it again