JPay Software

i want to give this app more stars because when it comes down to it, it’s great. i get messages for through preview and all before going to the inmate so it may take awhile and that’s not where my headache comes. my headache comes from this is an amazing way to keep in contact. it’s cheap and fast. BUT i seem to run into issues a lot with not being able to login for a day or so. this time is different, i’ll admit my heart stops a little when i see myself logged off, but usually i’ll just go to the website and read/send my email. i’m not sure what’s going on right now but it’s been days without me being able to login, the website itself seems to be down. yet i keep getting notifications for having unread emails. so what’s going on? is this problem going to be fixed? this could easily be a 4/5 star review but i feel there shouldn’t be constant issues of crashing.

This app has great potential being one if not the app that offers real time communication and media sharing with friends and family that are away. Recently I have experienced on several occasion where I never received an email, and my loved one never received my email or picture. The first time it happened I resent the email. The email and pictures cost a stamp each and so I used 2-4 stamps to resend the same picture and email and so my account was deducted twice and my loved one only received the email and picture once. This is sad because a lot of people rely on this form of communication with those loved ones. The app is outdated. Doesn’t have a modern feel, I would like the look to be better and more inviting and not like a 3 grader created it. (No offense) The technical issues with the servers crashing should be dealt with in a timely manner and all stamps and emails affected during that crash should be reimbursed to the accounts. When there is a serve crash or overload an courtesy email would be nice so we won’t be wondering what is going on with emails not being received. I do appreciate the availability of this app and convenience of it but it could be a better more integrated app. I hope the developers can adjust, improve and fix those issues quickly. Sincerely a concerned patron and customer.

I am giving the app a 3 star only because I am unsure at this time. I downloaded the app so I am able to email back and forth with very close family friend. Also my oldest son was talking about this app today, that he needed to get it all taken care of to also have communication with our friend. So I downloaded the app to give my son a heads up and what he would need to do. After downloading, I decided to read all of the reviews. Out of maybe 25 that I read, which were most recent, I only seen 2 maybe that gave a 4 or 5 star saying only a couple words about the app. All of the others are very disappointing to read. So now I don't know if I actually want to go thru all of the trouble. And am going to let my son know not to bother right now. This was supposed to be this amazing new technology way of communicating with our loved ones and helping with money in a much easier and quicker way. And what is really sad is that our loved ones, reguardless of their reason being there do not have much to look forward to. Day after day is the exact same routine most of the time. What they can look forward to is contact with family and friends. So for now, sadly, I will not open the app and add a profile.