Hotwire: Last Minute Hotels Software

This app is really well designed. We were able to score a great deal on a hotel in downtown Chicago for a family staycation. Thanks to the advanced filters, we could narrow down to a specific neighborhood and find a hotel with a pool. The kids had a blast and we were able to use some of our savings to splurge on a nice meal at the hotel restaurant. I will definitely continue to use this app and will certainly recommend this app to my friends and family. Thank you this app!

So I’ve never had problems with other sites booking a hotel and didn’t expect to have such a headache of a time with these scum. I have had two bad incidents now within two days. First I pick the hotel and the bed and go to book and pay I click pay and it says oops the deal is gone select another room and book now. All the while my card was charged the full amount for the room that was never booked. Now when I contacted them they said they didn’t charge my car that it is a hold placed but not by them so says the rep I’m talking to they can only release the funds and then I have to wait 5-7 days for my money to be put back into my account. So I figured alright I’ll wait. Then couple days later going to book another room what do you know same thing happens again charged my card full price and didn’t book the room at all. Now I’m out a couple hundred dollars until this “release” goes through and I get my money credited back to my account. DO NOT ISE this app AT ALL FOR ANY REASON THEY WILL SCREW YOU OVER AND NOT TAKE ACCOUNTABILITY ON THEIR END AND BLAME YOUR BANK AND THAT YOU NEED TO CONTACT THEM INSTEAD OF this app IM FILING A COMPLAINT WITH BBB AND MY BANK IS OPENING A FRAUD CLAIM AGAINST THEM FOR THEM SAYING THEY NEVER CHARGED MY CARD YET IT STATES CLEARLY IN MY STATEMENT this app SO OF THEY DIDNT AUTHORIZE THE CHARGE THEN ITS FRAUD AND NEED TO BE INVESTIGATED SO IT WILL BE!!!

Booked a hot deal and my card was charged. I was then brought to a screen that said an error occurred and that deal was no longer available. So I had a full trip charged to my card and this app customer care refused to do anything except lay the blame on my credit card company and me. Took 4 days for the credit to be available on my card again. Their customer care department is a third party company out of Malaysia that refuses to give you information on how to contact this app corporate offices after they ultimately refuse to help you. Stay away from this app. They’ll cause your money to be caught in limbo while you watch hotel prices get higher by the day waiting for it to be freed back to available credit. I booked my room directly through Hampton Inn, the hotel this app suggested I’d get with the hot deal and they were more sympathetic to my problem than this app was and provided the same rate. Do yourself a favor and book directly through the hotel. Many times they’ll honor prices found on apps like this app. Avoid this app, Expedia and Priceline. They’re all the same company who doesn’t care about you. Just a middleman trying to carve a slice of something they don’t deserve.