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I took a trip with Turo renting a very specific electric vehicle. The listing was ambiguous, so I followed up immediately after booking confirming it was the exact model with extended battery. When I picked up the car it was the standard battery which affects both range and performance numbers, lowering horsepower and acceleration. The range is what I was most insulted over, I specifically mentioned I was road tripping and the loss of 20kwh battery space made us charge more often and limited the use of the vehicle at destination. We went to a place that only had level 2 charging but if we had the extra capacity this would not have been a difficulty. Instead we had to take taxis while we let the car sit to charge at 7kw/h. Turo didn’t care, at all. They refused to even engage with me until I combed their terms and conditions and found the very specific way you have to complain to them to get a response. They told me that because the vehicle was a premium model that it didn’t matter I was lied to over the battery size. They offered me $25 future credit. Like I would ever rent through them again. Told me I could pre-pay $375 to arbitrate, pro-tip: when you sign up for Turo send them an email saying you opt out of forced arbitration so when you get screwed you can just file small claims. All in all, Turo and Michael Dennis the owner of the standard battery Ford Mustang Mach E are scum who scam. Do not recommend. Use at your own risk.

Terrible company! They will say you did damage to the car when pictures clearly show otherwise! I had the worst experience with this company!! And still dealing with it as I’m writing this. I’ve rented hundreds of times in my life and I want to make sure no one else has to go through what I did. The host controls everything and you have no rights as the renter/guest. My host changed the pickup location right when I landed. The location was at a haunted house parking lot in a dark, muddy in the middle of no where location. Couldn’t take any before pictures because it was so dark. I drove the car for 3 days and basically had it parked most of the tine away from other cars because I was working in a small town in Indiana. I returned the car at the original location and took my pictures of the car that clearly shows nothing wrong with the car! Here’s the best part, the host messages me and asks me if I hit the car on anything in the whole driver side of the car? I said no, look at the pictures I took. Well it doesn’t matter what pictures I took, the host has all the power to make a claim and say I did it. That’s what she did! I got the basic coverage and it states I am liable even if it’s not my fault!!! I would have to pay 3k out of pocket for something I didn’t even do! I’m still dealing with this and just want to make sure you watch out for this company, they will screw you over big time!!!

I am an All Star Host to prove my credentials & I am writing my review so all other hosts are aware of this. My car was recently stolen from the airport and Turo did not cover the damages made to my vehicle. Obviously I informed my personal insurance about my car and they automatically denied my claim due to it being parked at the airport for “commercial purposes- Turo”, therefor if it was parked at the airport for Turo, they should be the ones to cover my vehicle. I have emailed & called Turo and every time I inform them about my case, they make an excuse about “Oh let me look into your claim and I’ll give you a phone call back” & never hear from them again. All they want to do is push me away. I have paid my dues for their insurance, Liberty Mutual, and they still don’t want to cover my vehicle. It blows my mind that a company like Turo has profited so much money during the Pandemic in Hawaii, but when I comes down to coverage, it only proves my point of big corporations taking advantage of the little man. I’m still questioning as to why Turo won’t cover my vehicle’s damages made when it was stolen when Turo makes it an option to leave the car at the airport with a lockbox. Don’t give hosts the option to leave the car unattended with a lock box and not have a back up plan for when a thief comes and takes your car. Over all, poor customer service and if you want to be taken advantage of, then Turo is for you,