Contact GoDaddy Studio Over Design Support

*updated* If I could give less than one star I would. Still trying to use this App. I still loved all it offered in the beginning. I opened it today to use for Mother’s Day to find all of my purchased stuff is MIA and will not reload. This app has become infuriating to me and I have used it since the very beginning. I don’t want to pay monthly, I want to pay for what I use.d being back that option. I don’t need it all the time nor do I need another monthly fee. Also stop redesigning the app itself; again all my purchased stuff is Missing, all I have no is the recent freebie downloads of the last year. Truly disappointed. *updated* Only 3 sultans now. As I said previously I used this app for years. It has gone through a lot of changes recently and honestly I have tried to stay supportive but I am ready to delete it. It is wanting to charge you for everything. Some of my stuff I purchased pre-redesign is gone some is still there. The app is messy, not fast and friendly and longer and really is about wanting you to upgrade to a monthly or yearly deal. I miss the option of purchasing what I liked. I also miss al the freebies. Now each freebie is you need to update or write a review, tweet about, etc... there is a catch. Overall it's NOT WORTH the HASTLE. **5 stars! I have been using this app since it first came out. I love it. My kids love it. It's great to throw a photo with a caption for work too.

I’ve been using Over since it was first available on the App Store however many years ago. It’s features are amazing, and I often found myself asking “how is this free?” I have no problem supporting this app monetarily because its functions are quite amazing. However, $10 A MONTH is out of the question. Especially since at one point, you had the option to purchase whatever features and packages you wanted for a one-time fee. I don’t care about extra fonts or preset graphics. All I want is to have access to the shapes, a feature that at one point, was free. It just seems ridiculous to ask for $10 a month when I can get a monthly subscription to Adobe Photoshop for just $10 more, and have access to about a thousand times more content. Either offer the option to purchase things at a one-time fee, or add more features that make $10 a month worth it. Better yet, scrap the subscription idea altogether and just add more features and charge $15 a piece for them. I’d rather do that than spend $120 a year just to be able to use the shapes tool.

I’ve been using over as a creative outlet and to make quick graphics for a few months now, and I can definitely vouch for the quality of the pro features (although I do agree with many previous reviews that 100 a year is quite steep). HOWEVER, there is one giant problem that I find beyond vexing. There is ZERO way to contact someone when there’s a problem with your app. I found that my exports suddenly (within the last week or so) started to decrease in size whenever I would look at them outside of Over. Some pictures would be resized dramatically (from 10MB to 2MB, exported as a PNG 2048x2048, but somehow also resized down to 1280x1280). When I tried to find ANY troubleshooting for this problem, I was taken to a bit of a oversimplified FAQ. Despite combing through every section, hoping to find a “contact us if you need more help” of some sort, there was none. They have direct email links for influencers, collaborators, employee hopefuls, among other things, but NO help or direct contact for their customers (even with a pro subscription). I’m still sitting here unable to use the app properly now and I can’t contact anyone other than by writing this review and hoping a developer takes notice.