Ally: Banking & Investing Reviews

I’ve used a couple of other online banking and investing apps, as well as other financial apps such as those for credit cards or loan accounts. When compared to those apps,I have found this app’s has been underwhelming, confusing, and frustrating at times. For rhe most part, I had found the user interfaces for the other apps very intuitive, easy to navigate, and have small and seemingly insignificant features that are taken for granted until you use an app that doesn’t have them. Such features include buying fractional shares of securities, without which investing in companies such as Berkshire Hathaway (stock currently valued around $450,000/share) becomes impossible to the common investor. Another capability missing from Ally is the ability to manage external accounts used to fund your this app accounts - instead, there is a message that says to visit their website to manage your accounts, and while they provide the URL of the website, they could easily provide a link within that message that would take you directly to the site instead of having users exit Ally , navigate to their web browser, and then manually enter the URL.

Despite how I feel about Ally itself, I enjoy this app’s services. This is the only reason that I am leaving this review, in hopes that it will be viewed by the powers that be within the this app organization and that they will take action to overhaul Ally .

I’ve been saving online with this app for a couple years now - using them for a savings account was a no brainer. But I DID use the ole brain to decide who to go with for my first foray into the stock market. I read up on best apps for beginners, pros and cons of several different platforms, etc, and decided to go with this app - ultimately the fact that I already banked with them gave an extra ‘pro’ to them on the list, in addition to charging NO commission and NO trading fees, which seemed basically unheard of on most other apps I looked into. I’ve had my investment account open for most of this month and it’s been a really easy, unscary process (as Unscary as the stock market can be, anyway.) I used them to buy a handful of specific stocks I decided on after tracking those stocks for a year and researching them, and I plan to use this account to grow my money towards retirement, investing a modest amount each year (not to actively trade, and not to quickly grow funds that I then want to immediately use). So my experience based on that goal has been really great!

For a bank that does not accept cash deposits, you would thinking getting their customers their money from their check would be a high priority, but it’s not. I am currently a college student living paycheck to paycheck, so by the time payday rolls around, i NEED my money. I switched jobs recently and found out I am going to get my first paycheck a month and a half from now. I am solely relying on the paycheck I deposited from my last job. I do a mobile deposit because I have no other choice. The information available states that you will get your money the next business day if you deposit before 7 pm. I deposited before 7pm. It has been 4 days so far, and my funds are not available to me. I chatted with an agent who said it will be available on the 10th, 7 days after I deposited my check. They said it was because my account is overdrawn $10, so they are withholding my funds. The overdrawn funds came out on the 2nd, I deposited on the third. This defies logic. Yes I am overdrawn, THATS WHY IM DEPOSITING MONEY. Also, I don’t appreciate feeling like a child being punished. If you want to charge me because you allowed something to come out and I didn’t have the money, fine. Don’t leave me in the negative and without money for an extra week because you created an idiotic, illogical policy. I’m finding a new bank.

I made a decision to try this app for both a high yield savings and rollover IRA from another online broker I’ve not been pleased with. I initiated the rollover 2 months ago and it was supposed to be a simple ACAT (automatic) transfer. These are supposed to only take a couple weeks. Not hearing from this app and sensing a potential issue with the transfer after a month, I called to see what was happening. I called multiple times and sat on hold for over an hours time - each time - before I finally reached someone. He put me on hold several times as he went to “check with the ACAT Team” and others, each time coming back and assuring me there were no issues, that sometimes they take up to 4 weeks, and that I should soon see the transfer complete. It’s now been 2 months and nothing, nor any word from this app. I’ve tried calling back again only to have to sit on hold each time for more than 2 hours until I’ve now given up. As a busy man running a business, I do not have time to sit on the phone for hours and have even had my admin sit on hold for me. At this point I just want the transaction cancelled and move my money elsewhere. Be forewarned, this app has some attractive components on the surface, but if you need servicing help you’re in for a very, very frustrating and disappointing experience.

Be careful! A bug with Ally drained my non-this app checking account when I attempted to transfer to this app and initially received an error message the transfer failed, so I tried again. The second attempt worked, AS DID THE FIRST I was told didn't work, so 2x what I wanted came out. Upon realizing the error, I transferred some rescue funds back to my non-this app account , and received the same (false!) error message with the money going the other way. This rescue transfer worked the first time even though I AGAIN received the same error message telling me it didn't. Also, on the Snapshot page, there's no 'Account Activity Summary' under Total Balance as shown on Ally Store ads. In the actual app, it's replaced by an annoying, delayed ad for an this app Invest managed portfolio that loads slightly later than everything else, so multiple times now when I go to click on my Account Details I'm actually taken to the Invest page instead. I don't use this app Invest, nor do I plan to, so being rerouted when I'm about my business is a pain. The screenshots they use to advertise Ally are misleading - the APY hasn't been 1.70% for a long time. We've been stuck at 0.50% for awhile even as the economy bounces back. I guess they're hoping we don't notice.

I downloaded Ally , when opened, Ally prompts you to open a bank account. I went through the process, a few hours later I get an email saying my accounts are open and can be accessed by logging in. I never made an account, there wasn’t any registration process when I was opening the accounts, and you can’t even register in Ally . I couldn’t find any information on signing up and logging in Ally ’s “Help & FAQ” section, so I had to resort to reddit, they said you have to register on the website. So I head to the “Enroll in Bank and Invest Online Services” page and enter all of the required information, but every time I enter my info It says “We’re sorry. We’re unable to complete your enrollment online.” I guess I’m gonna have to call them, this whole situation is absolutely ridiculous, and I can’t be the only one who has had these issues. Very rough start to what should be a smooth experience.

I just downloaded Capital One, went to the website and registered with a checking account without any problems in like 5 minutes, not even exaggerating. All I have to do is add funds to activate the checking account. Way, way more intuitive.

I made my account for trading months ago. I’m still filing for my account to be fully active. You have to jump through so many hoops to use Ally. You have to file for your bank and IF they accept it which took me 6 tries to get accepted because they didn’t like the way my documents looked? Legit got confirmed from the same thing I sent every time because that’s what they kept asking for. Anyway then you have to wait 4 or 5 days for your money to show in account then you have to wait 4 or 5 days for it to “settle” in your account. Then you have your money all set and oh wait you still can’t use it even though you have it. You have to now apply for options which will take 2 to 3 days. I applied for Fidelity and got instant access and Ally is cleaner. But my friend is using Ally so I’m going to be using Ally. But there should be a easier way to just apply for everything out the get go. None of this wait months to do anything crap. Super in convenient. Other then the looooooong wait the bank it ok. Ally only has 1/4th of the features so expect to have to use their website every now and then.

I’ve been with this app for several years now. I have a checking and savings account with them. Even when I couldn’t find a bank to finance my car loan, this app was the only one to trust me with a car loan. I paid off that car with no issues from this app. I would recommend this app to everyone that I know.

I realized recently how great they are. I had not used my account for over a year, probably a year and a half. So, when I called them the other day, to my surprise, my account was still open and ready to use! Amazing!!! And their live customer support is the best!

I’m seeing negative comments here, but why would you use a bank for stock investments? Maybe if you are having issues with this app’s investment program, try using companies that focus just on that, and come back to this app once they have mastered that option. It seems that their stock investment program may need some updating, but don’t write them off just because you’ve had issues. this app is still a great bank option.

I opened my account in the hopes of transitioning my main income and pay my bills all through this app. I have had nothing but problems accessing and moving money, it’s been extremely frustrating. After my immediate deposit of 10,000, I couldn’t take it back out in full for 90 days, without being limited to $500 per day (or $1000 per day, I don’t recall).

My most recent example is trying to deposit a check for $500 that was received for Christmas. It was submitted via mobile check deposit at 10am on 12/31, it shows as deposited in my account, but not in my balance. The deposit was apparently placed on an extended hold. I didn’t receive any notifications, no emails, I had to call customer service to get an explanation. I have several other checks to deposit and would have loved to be able to get this one back if I would have known this. The only option when this happens is to use a brick and mortar bank and transfer it.

Perhaps I didn’t setup my account correctly or it may be user error on my end, but since I’ve had consistent issues depositing and getting my money back through this bank, I would only consider this app to be a secondary money moving option.

I’ve had my this app account for 3+ years now as a 20 year old investors , today my tesla stock went up 14% pre market and so I sold for cash , the unsettled funds of the trade I used on another purchase of tesla as it seemed to keep going up. It slowly and I mean slowly started to drop and so I decided to sell my shares at a 200$ loss on my 1500$ gain from earlier. This is where the unsettled funds screwed me over as I was met with rejected contracts to sell and a phone number to call. With absolutely no override for the selling of the stocks any other way. I don’t care if my account is suspended for 90 days as I can just switch brokers and so this seemed so dumb for the investor to only have the option to call for the brokerage to sell my shares. This comes hand in hand with the horrible response times of their customer service and I have been on the phone waiting for 75 minutes as of right now and 45 this morning, all while tesla stock goes down nearly 200$, provide an option for stock sellers to sell and have their accounts reprimanded I’d rather not be able to buy any stocks for 90 days than lose my money. I’ve been waiting forever and continuing to watch as my 1500 gain is now -350. Use a different broker.

I just switched over to this bank based off of the high praise that their customer service department receives. Truth is, I haven’t even had Ally long enough to need customer service, and I’m already quite frustrated. Ally is incredibly buggy and feels very unreliable. The login system is glitchy and often forces me to close and reopen Ally before it finally lets me log in. All of the Help and FAQ sections on Ally never load in, they just sit frozen with a loading sign. And I’m trying to stick to facts that are actually happening and not inject too much “grumpy opinion” in this but I have seen some people saying Ally is very non-intuitive, and I have to agree. Menus feel clunky and difficult to navigate. I work with some incredible UX designers, and it’s amazing what hiring a smart one can do (or if you have one, giving them a bit more room to shine). Anyway, not sure if anyone ever reads these but these are my thoughts. I put this at three stars stars because I have faith that someone smart at this app will see this and help prompt some big app changes.

I moved my money over to this app because I liked the ability to easily create additional checking and savings custodian accounts for my kids all manageable from one place. Each with their own debit cards and free checks! + Found a really neat savings feature called buckets to help save for specific goals.

Noticed they offered an integrated investment platform and so I opened one just to test the waters. This ended up being one of my favorite features. My money is transferable from any this app checking or savings accounts IMMEDIATELY (as in only seconds to process) great if a last minute opportunity develops.

The platform has been 100% responsive and reliable executing trades of both stocks and options. They allow you to sell short or buy long, and offer a good research platform. There are API integration features to enable other custom platforms and rich detailed market data.

Best of all great 24/7 customer support that is both responsive and provided by real humans. Have an issue and they have your back, it exceeded my expectations by far when compared to other banks and trading platforms.

Oh yeah as another big plus 9 times out of 10 they have the highest interest rates available out there on the savings accounts! While none of us are planing to get rich on interest it’s nice to have my cash value savings keep up with inflation, and get that nice compound interest as it sits safely.
A+ 5 star from me

I have had to call into the bank three times in two days. This bank has done some kind of update to there app and it tells me two out of three times that I’m not enrolled into there Face ID or passcode. They told me it’s a error or glitch with the biometrics of Ally but I have to delete Ally and reinstall it. I have no idea if this will help. I’m going to find some other bank now to do business with. It would also seem the customer service people really don’t know either what’s going on and no one like even a manager has got back to me. this app bank was good years ago I don’t know what there trying to accomplish but it’s going the opposite direction. This problem with the biometric the lady told me has affected some 7,000 accounts. I hope they fix this because it will lead to customer’s leaving. Not cool.

Dont be fooled by other reviews, this app will screw you any chance they get. I deposited a check from a very large school corporation. They refused to deposit it in a timely manner by saying they have “inside knowledge” the check might not be paid. I messaged into a rep and she essentially accused the school district of being bad check writers (which is absolutely and unequivocally false). This is slander and I told her that. I forwarded all of this to the school district and they've sent it to their District Attorney for further action. Bottom line? DO NOT TRUST THIS BANK WITH YOUR MONEY! They will lie to keep your money for longer. Why you ask? Because the longer they hold onto it, the more they can use it and make money off it, before releasing it to you. In the meantime they have NO PROBLEM slandering huge organizations. I wouldn't trust them with anything beyond direct deposit. Anyone who trusts this app is a fool. Find a better bank. this app is just out for themselves. And I hope they get sued by the school district for slander. If there were ever a class action against these thieves I’d be the first in line to sign up. I’d give them -0000 stars if I could. I wouldn't recommend them to my worst enemy.

Unable to log into my brokerage account on Wed & Thurs last week during the height of the GME & AMC stock craze. On Friday I was able to log into my account, however all my balances were incorrect, showing stocks I owned 5 yrs ago. I nearly had a heart attack. At this point 3 days had passed and this app had not reached out to provide any info or updates. After reading angry comments left on this app’s FB & Twitter page I came to the conclusion that this was a system wide issue affecting mostly their older accounts. When all was said and done, I had gone 6 straight days without account access. During this time I lost a lot of money on trades I couldn’t make. this app finally sent an email on 2/1 at 4am...about 4-5 days too late but I guess better late than never. I can maybe understand that their infrastructure was ill equipped to handle the huge traffic surge. I can’t, however, forgive their lack of transparency & accountability during this whole time. I’m done. I’ll be closing out my account and moving it either to Fidelity or Charles Schwab shortly. I never take the time to write reviews, but this whole experience really rubbed me the wrong way.

I opened an account on the basis of their many positive reviews, and have really regretted the decision. I wired a significant amount to them immediately on opening. Then I had the audacity to deposit checks that were also significant amounts - a tax refund from the State of Illinois and a dividend from a well known REIT. I never withdrew any funds. Somehow, my account got flagged by their loss prevent algorithm which shut down all access to my account. I called them and was told it could take up to 10 days to clear. While I would understand if they would put a hold on the checks until they cleared, I don’t understand the complete lock on my account. The wired funds have been removed from my other account so are completely unavailable. This is horrible policy on this app’s part and horrible customer service. As far as I can tell, this app’s policy is that your funds are their funds until they say otherwise. I am only grateful that I don’t need those funds soon. If you want any actual control over your money, I highly recommend you skip this impersonal, online bank that clearly puts all risks on its customers.

I truly enjoy banking with this app Bank. I’ve been a customer for almost 10 years. The mobile app has come a long way. I’m definitely enjoying the new feature but there’s always room for improvement. Most banking apps include a budgeting feature. I think it’s time for this app to implement a budgeting feature in their app. I’ve been using 3rd party apps to keep my budget in check, but it would be much more convenient to do this right inside the this app app. The buckets feature is okay but could be improved. I like the idea of “cash envelope system” and the buckets feature is a sort of digital version of this. I do think we should be allowed to create as many buckets as we like. I also which we could create buckets in our checking accounts. You should also be able to allocated fixed amounts rather than just percentages. If these things are fixed, you’ll get that 5th star from me. Keep up the great work this app bank!

I have my paycheck split between Chime and this app. Ever since this app switched to a new transfer/debit card platform, instant transfers from banks, Zelle, Venmo, PayPal, CashApp, etc, are at a screeching halt. No instant transfers can happen until their evening batch out, then the money gets deposited next day.

I get having tech problems. I understand growing pains. This bank is too large though to not be able to perform instant transfers. Regional & local banks have that capability. What’s even more concerning is that they haven’t issued a public statement to their customers, so every time a working class person pays a percentage to transfer funds instantly, that money is lost forever. That’s absolutely unethical. I get having issues, but to pretend like things are all good, when you have customers who use this bank because they need to be protected (aka no overdraft fees), instant transfers are costly, but also extremely necessary. Just be upfront and let your customers know. Don’t make us call in 5x over 2 weeks, extremely stressed, bc we need our funds, and we paid 3% for an instant transfer, and that’s no longer possible bank-wide.

I tried so hard to love this bank and gave them many chances but I’m done. I have had problems accessing my money, been charged fees for same day payments that I didn’t request and been locked out of my accounts for days on end… that’s just to name a few of the issues! The people are nice but I have had to call on numerous occasions for literally hours each time to try and correct the above mentioned issues. The final straw for me was when I scheduled a bill pay for a few days away. There was no notification of a fee. They paid the bill and charged me a $9.95 fee. I called and they kept me on the phone for almost 2 hours. They said they couldn’t refund the fee because there was no proof I didn’t know about the fee. So disappointing! I come from a time when if a customer called and shared a concern you took care of the customer. I will be going back to my old bank where in 15+ years I never had any of these issues. I don’t expect them to care. Clearly they have enough customers and enough of their customers money that they don’t care about me and my money.

Overall I’m satisfied with this app and Ally . I still wish it was easier to see pending transactions and I randomly (at least to me) have transactions declined while at the store but I get a text now that I can tell them to accept the charge whereas in the past I would have to step out of line and call them.

However, what I am most upset about is the fact that I can’t use Ally with the VPN on, on my phone. I couldn’t login to Ally for days and didn’t know why until I came to Ally looking for an update and saw someone had commented on the VPN issue. When I contacted this app about it I was told they value security (ironic) and such as don’t allow certain internet protocols and if I could still login online I would be fine. Well, apparently I can’t login online either unless I turn of my VPN for that too. This is highly inconvenient, especially when I don’t have this issue with my other banking apps.

Most mobile banking apps have limited services available that are limited to traditional “online banking” access that require logging in from a PC/Laptop but not this app’s Mobile App! Ally has all features you would need for your banking needs such as order checks, card controls, bill pay, Zelle, Mobile check deposit, transfer money internally & externally to your linked accounts, add memos to transactions, chat real time with a banking associate and even open new accounts! I love this app for their customer service, user friendly services and their great products! Also I can not forget to add that their app is reliable, dependable and consistent- it never goes down or has glitches like other banking apps I’ve used in the past.

The this app app is in the top 25% of financial related apps I’ve used. Over the years, it has gotten consistently better, particularly since they moved ATM finder back into Ally (instead of requiring a separate download). I do have a few complaints, though.

I work for a communications company that has an app in Ally Store. Sometimes, due to non backwards-compatible API changes, we need to force users to update to the latest version of Ally in Ally Store. But, we generally do this sparingly, with great regard for the annoyance it causes users. And when possible, we support the past few versions of our app instead of only the latest release.

this app has released 5 updates in the past few weeks (good!) but forces only the absolute latest version on users (bad!) if you open a version that was released only a day ago, you can’t use Ally until you go to Ally Store and update.

On top of that, it seems like this app Bank is using the Staged 7-day releases feature of App Store Connect, which doesn’t auto-update Ally for the majority of users until a week after the update goes live in Ally Store. The end result is a massive pain as the daily use case/experience. It would be great if the “update required” feature could be used more sparingly (maybe support the last 2-3 versions instead of just the latest?) but if that’s not an option, consider turning off the Staged Rollout feature.

I don’t see why people make complaints — I’ve used the bank for years (and frankly, this isn’t the place to be reviewing the bank itself; these reviews are supposed to be for Ally ) and it’s been nothing but good experiences all around.

For those who are complaining that it’s not a good trading app, that’s your problem... it’s a banking app and isn’t touted solely as a trading app. As far as a bank app goes, it’s functional, easy to access statements and information regarding your account, and the features a normal banking customer would utilize are perfectly fine. I’ve never had an issue and I’ve been using Ally for basically as long as it’s been around.

I also use other banking apps that are much less functional and useful and frankly frustrating — such as Fidelity, which IS meant to allow trading, and falls short of what it is apparently intended to do — and various others whose features are faulty at times, request you to phone the institution for certain functions, etc.

Thus far, this app’s functionality and accessibility far outrank any other financial institution’s app that I have used to date.

I don’t normally add reviews, but this updated has compelled me to write in. I’ve been using the this app app since 2013. This update is simply terrible. Why would you ruin something that worked just fine? No new features were added, but now we must wade through four screens worth of disclaimers on Ally ’s main balance screen—cluttered and confusing. The summary pie chart is now minimized and cannot be larger by default as before. Valuable, usable space is now wasted to provide room for advertising additional products.

I understand that this app is moving to provide more financial services, including investment and brokerage accounts. Please don’t lose sight of the reason so many of us switched in the first place—good, simple, no-frills banking that just works.

Since this app has no branch, the website and app are the single most important entrees for customers to interact with their bank. Releasing a new app update that shows this much lack of thought makes me concerned.

I understand this is a review area for Ally ...which I think is almost flawless. My only comment on Ally is that I wish I could download my checking account activity for the last year in csv format. I love the check deposit interface, I love how sharp the images come out, especially when you want to look them up months later...they’re perfect!
MY review is mainly for the bank itself because Ally (& website) basically ARE the bank!
I use the check and savings accounts and they are better than any ‘physical’ bank that I have used thus far!!!
They promptly notify you when it comes to any ‘Suspicious Activity'. They once caught a scam directed at my accounts that was just under $2!! I wouldn’t have caught it without them. this app told me they had seen that ‘scammer’ before, they would see if a small amount would go through and if that was successful they would take much, much more!! THANKS to this app!!
I love the added bonus of using ANY ATM I choose confident in the fact the reimbursement fee will show back up into my account within a day or two...ALWAYS!
Team this app! Keep up the good work!!!👍🏼

I opened a savings and checking account and they told me that a “signature card” would arrive shortly to confirm my identity so they don’t withhold any funds I deposit for the IRS. 14 days later, I still hadn’t received the signature card and called customer service who was no help to the issue. I patiently waited and was put on hold for over 2 hours and then they hung up on me. Several days later I received an email saying that the accounts would be closed due to no units deposit. However, if I never received the signature card how was I SUPPOSED TO DEPOSIT??! This “bank” is the worst “bank” I have ever heard of and I’ve done further research to investigate them. They even scammed a person out of $14,000 and had their car repossessed even thought that person had funds in their account that THEY had deposited THEMSELVES. I found in my research that the company was sued and under investigation for that specific event at that time.

this app invest is very sleek and easy to use other than all the unneeded clicks to get to holdings. The main problem is the inaccurate numbers for most everything. The refresh rate is horrible for most numbers. The account value takes up to 5 minutes or more just to refresh from a change in market value. Even aftermarket when the account value is not changing (since it doesn't not update during aftermarket or premarket) it still stays stuck at what it was at 3:30pm or even close to 3:00pm for many hours after closing. Other than the inaccuracy this app is a decently well rounded investment app.

Edited: Just in the last month Ally has managed to become even more glitchy. When trying to update an order it takes 5-6 tries to update it and sometimes does not update it at all. Overall horrible bank for frequent trading on desktop and mobile.

I love this bank - I love the compounding interest, the easy-to-use (and easy-to-look-at) app, the high interest rate (ESPECIALLY on the savings account!) - I’ve gotten my savings interest rate raised about 6-7 times so far just this year just because this app rocks and does it for me. No effort on my end... this is way better than my Wells Fargo app and experience by a landslide.
No, you can’t deposit cash, but I don’t like having cash anyway as I spend it too easily :) PayPal and Venmo deposit directly into your checking account without any fees so that works for me! Plus I have people write checks to me all the time and they are really easy to deposit.
Totally recommend!

By far the best banking app I’ve used. On top of that, I noticed I almost always went back to the account snapshot after making a transfer, but that wasn’t one of the shortcuts that appeared after making one. I went to the Feedback option in the menu and suggested a shortcut be added there. A few days later it was there. As a software developer myself, I really appreciate that the devs got that message and implemented the change so quickly. This experience has further solidified my contentment with this app. Thanks guys!

My debit card was compromised and noticed immediately by the bank which was great. I called back as instructed by the fraud department to order a replacement debit card. I was told to expect the card in 7 business days. Due to it being the holidays I was patient and waited 11 business days. When I called in to see what had happened the representative informed me that the original rep had never actually ordered the card and I would now have to wait another 4 business days for an “expedited” card. If this was the first time this had happened to me it would have not been that big of a deal but it had happened twice now. this app is an ok company to do your banking just realize there is no accountability and issues like this may occur and you’ll be stuck without account access.

Back before Tradeking merged with this app (or whatever happened), Tradeking’s buy/limit option allowed you to trade at less than 0.01 ... which is crucial if you work with ANY penny stocks. For example you could create a purchase limit order at 0.015 or even 0.012 ... it offered way more functionality and precision working with penny stocks. Admittedly ever since Tradeking merged with this app, since this app Mobile stopped allowing trade limits (buy or sell) at 0.011 to 0.019 (limit orders that don’t have the same precision as before), I’ve admittedly lost money and decent opportunities.

I like this app Mobile, it works very smooth. I’m just very disappointed with the lack of precision that Tradeking offered. Eventually I’m going to have to transfer my portfolio to a different stock broker unless this app Mobile updates their functionality to allow limit trades between 0.01 and 0.02 (between pennies). Examples: 0.013, 0.015, 0.024, 0.027, 0.029, 0.031, 0.038, etc, etc,

Hopefully they fix this limitation soon (unless there was some new stock trading regulations I didn’t know about, that no longer allow limit trades between pennies).

Otherwise it works great though.

I’ve been a customer with this app for years now. Started off with them early on in my early 20s and now I’m going on close to 30 and I continue to be with them. It’s awesome that they’re also integrated into the Zelle network. My only issue is the fact that they make you have to download another whole app just to control your card for things such as locking it, etc. my other banking apps allow me to do this from Ally itself. It would be nice if this app finally fixed this and just make card controls something that is functional from their app already.

We've used this app for at least 4 years now for auto loan and bank services and very much like the ease of its online services, no fees and higher savings rate. Only reservation with banking though is how long it takes for mobile deposit checks to be approved and posted especially when they're over certain amounts. We also bank with Schwab where checks usually deposit next day . Only feature I'd change otherwise we're happy with this app.

I love this app, been with them for years and Ally has been solid for a long time. However, Bill Pay was messed up two versions ago. I believe the recent redesign of the main site may of had something to do with these issues. Bills show up in Ally and when you click on the payee, the balance of your account is no longer shown. You have to click on accounts and then Ally will show your balance. Definitely a bug. Then after you set the due date and balance and click to schedule the payment, the eBill does not go away. Another bug. Ally no longer links the scheduled payment to the eBill. Please fix these bugs.

I usually enjoy using the this app app to do much of my banking. It is convenient and easy to use. However when I had locked my card using Card Controls and couldn't unlock it because the Card Controls app wouldn't load, I found it frustrating. No way to fix the problem even with a phone call. I never understood why an additional app was needed to lock and unlock my card. Why not update the this app app to include that feature. I finally removed the Card Controls app and don't intend to load it again. Eventually I was able to use my card again.