Contact KeyBank Support

This is my second complaint about whatever you’ve done to this app in regards to updates or whatever. As I’ve mentioned previously, any time I made a purchase in the past - my balance would immediately update with my new balance so I could be aware of what was available in my account. But NOW; it takes DAYS for a purchase to show up in my transactions as well as for my balance to update. I’ve uninstalled the app, reinstalled it, checked for updates and it’s STILL doing this crap. I am now in the negative due to this app not updating my balance after a transaction. I have the app to make keeping up with my balance easier. If I wanted to have to write down and record my purchases and deduct it from my balance manually why even have the app? Isn’t the app SUPPOSED to make banking easy and simple? For the last two months ive dealt with late balance/transaction updates and because of it I spent money I didn’t have. At this point if something isn’t fixed I will definitely be uninstalling it FOR GOOD and possibly even just take my banking business elsewhere. This has NEVER been an issue for me so I’m not understanding why it is now or why there’s isn’t being anything done to fix the bugs

Be very careful when you make your payments. Unfortunately I have a car loan with Key Bank. The app constantly freezes or acts very unclear if the payment was taken out or not. It will not show you any pending payments at any point. You can not set up recurring payments. Next thing you know 2/3 payments are being taken out of you account. If that happens- good luck dealing with Key Bank customer service. The bank made the whole refund process extremely difficult and it takes so long that it almost does not to make sense to spend all this time on the phone trying to get it. By default they apply these extra payments to your principal which means your next payment will be due as usual next month.. and if you do want the extra payment to be processed as a payment for the next month, you will still have to call, spend a long time on the phone to have this done. If you want a refund- in case of a car loan and if you do not have a checking acct with Key bank - it will take you number of calls, 1-2 h on the phone, then you will realize that the money will not be transferred to your account just as it was taken out, you will be receiving a check! So good luck with this worthless app and the bank.

Account Breached and Money Missing via Unauthorized Charges and charges are put back into my account SUPPOSEDLY, it only shows the charge in my pending transactions but doesn’t reflect in my balance. When I asked about this issue yesterday while speaking with a bank representative He just kept saying that once a charge posts in geeen to my account that means it’s been accredited. But if my balance isn’t affected by it then technically it wasn’t accredited. Then the even strangest thing is, a few weeks ago my card declined for NO APPARENT REASON and when I called the bank customer service line they told me MY ACCOUNT WASS CLOSED OUT and that there were NO ACCOUNTS in my name. When I informed Him I needed to speak with a Supervisor because I had a balance and DID NOT AUTHORIZE for my account to be closed out, He hurried up and hung up on me. A few minutes later I received a Fraud Alert asking me to verify my last transaction. I am definitely about to find out what’s going on with my Bank Accounts because I’m the only one who opened both accounts and no one should have privileged access to it except me. And if the bank is accessing my account without my consent then that must mean someone is monitoring my account a little too much.