Choice Hotels : Book Hotels Software

I reserve two poolside rooms at the Clarion Inn hotel I was currently staying at the Clarion Inn I was to check out of my room and check into the other two rooms. When I went to do that they told me that their rooms were already taken by a Choice member therefore if they wanted to extend their night they had every right to do so so they did not know if my rooms were available or not how pathetic is that and then I called customer service I called customer relations I got 2000 points on my card yay they did not help with the new reservationThey said they could not cancel the old one even though the room was not available I still had to pay for it the only way I can Splaine it is it’s disgusting how I was treated there open 365 days a year for customer service should be able to help you 365 days a year you should not have to wait till Monday because you have a problem and it’s the weekend anybody that can make a decision please call me back please

We just stayed at the Comfort Inn in Towson Maryland, the Baltimore area, this past Friday through Sunday. My family and I drove from southern Virginia and were really tired. This was our first time visiting Baltimore and it was the last weekend of our children’s Spring Break. We got there around 10 or 11 at night. We were offered an upgraded room with two beds, a microwave, and refrigerator in it, because our room didn’t have the thing we needed. The staff were very friendly and we also had a helpful demeanor. The hot breakfast in the morning was wonderful and delicious!!! They never ran out of food and it kept getting replenished by the staff from the time I got there and left. The housekeeping ladies kept our rooms clean and gave us extra things that we needed. They were also helpful with finding local restaurants in the area to eat. I will stay here again when I decide to visit the area. We had a wonderful stay and can’t wait to come back.

Was a little questionable at first from being in other econo lodges. Once I checked in I was pleasantly surprised. I’ve been at the econo lodge now for work for about 3 months. Since I’ve been here they have done tons of improvements. They have gotten rid of the carpeted rooms. HUGE PLUS!!! I went home for a week and upon my return I noticed they had laid new carpet in the hallways. Very nicely done. While here one day while at work, they changed out my old curtains for new ones as well as put new bed frames around the bottom of the beds! Kara the lady that is head of house keeping was amazing the first time I met her. I had an issue with my fridge. She took the old one out and put the new one in. For the next week she checked with me as to how the new fridge was working. The house keeping staff as well as the front desk staff have all been very accommodating to myself and my crew. As long as I’m working here I’ll be staying at this hotel.