Vons Deals & Delivery Reviews

I have shopped at Vons 95% of the time throughout the last 40 years. The last 30 years has been (almost exclusively) at the VONS on Clairemont Mesa Blvd & Claremont Drive. All the years have brought many experiences, good and bad but I have finally come to question my future loyalty to this corporation. It was not until the 6 months or 9 months that I reached a level of anger/disappointment/anxiety with a specific cashier causing me to speak to management. It seems this person has already had several customer complaints. I was told this is one of the ‘Union’ positions that survived the famous Vons strike about 15 years ago. The union has made it nearly impossible to remove this extremely volatile and unhappy person from customer interaction. Vons has the most amazing employees who are deserving of the amount they are paid as a cashier but these stores MUST be given the ability to deal with unsatisfactory employees as they see fit. It is disheartening to see this person putting nothing into the workday when the rest of the amazing team is being forced to work twice as hard for equal pay.
Does this seem fair? Please tell me, have I been misinformed?

Please go back to the old version of VonsDealsDelivery! I am no longer able to see the Just for U deals. When I search for deals I got hundreds of not thousands of products when I only want to see the actual deals or coupons, not sale prices, I don’t need to know every item that is on sale. I want to see the coupons easily as before, I don’t have time to scroll through hundreds of items looking for coupons. Another issue is I can’t see the rebate amounts anymore I have to click on each item, again no time. When I tried using the coupons search it doesn’t let me filter by department only sort from low to high and I want to see coupons for specific departments. Can you please make the Just for U tab the way it was before?? Perhaps there can be two tabs, one specifically for coupons and rebates and one that shows you the actual prices of items. I wish I could go back to the old version...

Update: The “update” to VonsDealsDelivery is horrible. I’ve tried it a few times now to give it a chance. It used to be so easy and simple to use. Everything I wanted in an app was there without any of the superfluous left/right swiping function which really just makes apps more crowded. I can’t find the Sort by Aisle so I’m thinking that feature is gone, and I used it all the time - it helped me save time even if it wasn’t always completely accurate. I also liked using the weekly ad, which I haven’t been able to find. When I used to clip a coupon, it was added to my shopping list...is that a setting I have to set? Because it doesn’t work like that anymore. I said originally that VonsDealsDelivery was better than Ralph’s and Publix, but now it looks so much more like those that I can’t say it’s any better. I’m so disappointed because VonsDealsDelivery was one of the reasons I continue shopping at Von’s even though it’s slightly more expensive than other stores in my area. I’m not sure how much longer I’ll be doing that. :(

I've tried grocery store apps for Ralph's, Publix, and Vons, and this one is the best so far for compatibility with the rewards card and building my grocery list. The aisle info isn't the most reliable - it would help if the stores would stop moving things around.

Ok guys, there was nothing wrong with the original Just 4 U app. Nothing. At all. You could scroll through, clip coupons, done; the “clip or click” coupons in the weekly paper ad matched up with digital coupons in VonsDealsDelivery ; the Just 4 U tagged items in the store matched up with those in VonsDealsDelivery ; the coupon scanning feature in VonsDealsDelivery used to work. It was fantastic, I clipped my coupons, saved money on groceries, happy customer, the end.

This updated version is TERRIBLE. What’s with the “deals”? There are no “deals” tagged items in the store, or in the paper ad. The digital coupon-only items on sale in the store haven’t matched up with the same item/offer in VonsDealsDelivery , nor does the scanner feature work to add it. This version of VonsDealsDelivery seems geared for folks who place full grocery orders online for pickup and delivery, with a full complement of all ten thousand items in the store— and that’s fine, but not at the cost of ruining the simple coupon-clipping functionality that was the best thing about the former Just 4 U app.

I’m wasting time and more importantly I’m wasting money by not having access to digital coupons, not being able to scan them, and not easily finding them within VonsDealsDelivery . Please revert back to the old app for simple coupon clipping!

I am not sure that Vons consulted with actual users of their apps to make sure they have actually made an improvement. I used the delivery/pick up app regularly. I also used VonsDealsDelivery all the time to clip coupons and build my grocery list. This new update has made it a chore to add items to my grocery list. Before, I could just type in what I wanted and add it to my list. As I shopped in the store, I could check off the items that I placed in my shopping cart and they would move to the “in cart” section. I could delete those items that I bought and keep the rest in my list for later. Now, with the update, I have to search for the item I want, scroll through the photos of possible matches and pick a product from the photos to add it to my grocery list. The ability to type the name of an item and add it to the list is now gone. The new way of building a list is time consuming. Since I can’t type in my list, I have to find another way to build my grocery list if I planned on going to specialty stores for a few items. Vons should have left VonsDealsDelivery as is and just added a new button for building a delivery or pick up list. That would have integrated both apps. Now they have gotten rid of a very useful feature of the old app.

VonsDealsDelivery is no longer helpful when trying to save on grocery’s at Vons. Before they updated and “improved” VonsDealsDelivery , you could click on a category, for example, beverages to see what beverages were on sale at a glance. Now, you click on beverages and you have click again on another category, example tea verses coffee or water, etc. then if you selected tea, you have to further narrow down your selection to chai tea, iced tea, tea bags, tea pods and more. Now you are finally selecting your choice of tea bags but instead of a coupon for say, Twinnings Tea in general, you must scroll through pages and pages of tea bags to select the specific flavor/caffeine version you want. Good heavens! What if the tea you want is not even on sale, I kept scrolling and never reached the bottom of the well to see if my Twinnings Peppermint tea is on that list. This is all for just one item! I have now wasted so much time I would rather go through the paper advertisement and cut out the dang coupon. Then what about the general offer that used to be found under fruits and vegetables for 2X the points for purchasing fruits or vegetables. Sorry, but I am so very frustrated, Stater Brothers is looking better and better.

I’m really unhappy with the new Vons app, so much so that I’m taking the time to write a review in hopes that someone at Vons will fix VonsDealsDelivery .

We moved to an area with Vons being our new neighborhood store. VonsDealsDelivery that the store had when we first moved was awesome. It had all my rewards and coupons ready and easy to find. Now VonsDealsDelivery is completely unusable. Coupons are unable to be found. Your clipped coupons only show the top two coupons, not ALL of your coupons. So you have NO idea what your coupons are. Rewards NEVER show up, so like other users said, you have to go off of store receipts.

I’m really tempted to leave Vons all together and go back to Ralph’s. The Vons app just makes it impossible to save coupons and go back and see what you have. And don’t even get me started on the “just for u” deals...you won’t ever find them...but you’ll see them sent to your email. I hope they fix this soon.

So, I don’t want to say anything bad. Great service good food. I did have a few bad cashiers who were off putting and the part disgruntled and maybe racist. When I would use coupons the cashier would either say things like, did you buy this? I would think, yes, don’t you remember scanning it. Another time I bought some pens and the cashier refused to scan them. The pens were colored and some were pastel the coupon had the picture and she just kept saying sorry..I can’t scan it. There were people in line and I didn’t want to argue with her. That’s all. I don’t make a habit of using coupons without first putting the product in my shopping cart. Other than that. I would love if you had a discount section in the store of fruit and veggies. You have a discount section for meats and sausage? Just saying.

So I was buying a package of soda at Vons and the price was about $6.99, but on sale for 5.99. On the same label on the shelf, it said four for $10. Well then I searched around for four packs, figuring that although I didn’t need that much, I could use them over time. When I looked at my receipt, they each had cost me $5.99. Using my Vons card saved me a dollar each, but I didn’t get the four for $10 shown on the shelf. Investigating, the customer service lady explained I needed to download VonsDealsDelivery and pick out and add a coupon on the internet to my Vons card account before coming to the checkout in order to get the price on the shelf. She said i was the fifth person today she had to handle due to this. I said those were the five that checked their receipt before leaving—who know how many just got ripped off and went home. The lady next to me overheard and Remarked that it seemed deceptive to her. I told the customer service lady to let the higher ups know it’s a pretty bad system and she said she thinks they are trying to get the younger crowd who are computer savvy to shop there more.

Been using VonsDealsDelivery for a while and helpful in store and planning outside of store. I don’t like that when you add things to your shopping list, they don’t automatically delete when they become expired. You have to delete them one at a time and they don’t say if they are expired or not. Basically you need to go by your memory what expired or what in current. This stinks. Also, only certain things you add to the list have picks, prices, one time offer or unlimited and expiration dates. I noticed the $5 Friday items are without pics, prices, one time offer or unlimited and expiration dates. Please fix these items and you’ll get a better rating. This is not a 5 Star app, but has potential of being.

When something gets updated it should be to make it better, easier and more useful. Such is NOT the case with the recent update. Although the UI is refreshed, the layout and flow is poorly designed. What happened to the aisle locations of the items on my list.... what happened to my list? Why are there weird numbers with underscores when you look an group of items by aisle. And why is there no search function, no by aisle sorting and not category sorting in the “clipped deals” UI. I wasted so much time scrolling up and down looking for my deals. And the “Deals” toggle should always stay on if you turn it on. Let’s hope the next version is somewhat usable.
Update: I would have thought that by now the “geniuses” that came up with the updated version would have fixed all the issues, sadly either no one pays attention or does not care. Those responsible for VonsDealsDelivery should be fired and sent back to UI design and Marketing school!!!

I never write reviews but this update is a freakin’ nightmare and it’s costing me money and WAY too much time, like everyone else. Do you truly expect people to spend time scrolling through over 350 coupons?

Now my clipped coupons aren’t staying clipped, after VonsDealsDelivery crashes AGAIN, it won’t load anything timely which just made my shopping trip over an hour to spend $75 (usually takes an hour for $300/normal trip), then I gave up. And THAT cost me savings. This is complete and utter sh*t. How can you possibly look at the reviews, with not a single good thing said, and not DO something? Seriously, please trash this update, give your customers what they NEED (the old version), get your money back from the programmer who clearly has never shopped a day in their lives, and hire a mother to help you with updated app if you’re dying to have one. Ugh. If my groceries continue to cost me this much more, you’ll be losing ANOTHER 20 year customer.

I’ve been on mobile for a long time and I’ve never left a review for an app. This update is so bad, I broke that tradition. I can’t even find the weekly circulars anymore and coupons section is garbage. In the past, there were categories so I can just expand or collapse categories I wanted to see. Now I have to sorry through 300+ coupons and look at everyone to see what I want. Well maybe I can use the search function to search through coupons like I did in the past, oh wait the search function can only search product!

Whoever came up with the great idea of rolling this awesome update really needs to look in the mirror and ask him/herself if this update was for the person in the mirror or if it’s for the customer. Given what I’ve seen in the recent reviews, you guys didn’t give half a crap what the customer wants. You’ve made a clean and simple app completely worthless and complicated. I don’t know how you did that but congratulations...

My Vons I love but I must say it’s getting to the point I am not going as much as I used to. Due to the daily theft that goes on !!!! They walk in full the cart up with whatever it may be. Alcohol/ Meat / laundry detergent..... this has happen right in front of me at least once a week I see it with my own eyes. This happens almost daily at this Vons and there is nothing the staff can do other then call the cops. It gets old watching people walking and taking things that I cannot afford and would love to purchase. The staff at your Vons are sick of it as well I really would enjoy going back to my Vons but I cannot watch this anymore.

I’m not one to worry about discounts too much, but I use VonsDealsDelivery since we shop for my elderly aunt and uncle (they like to get deals). However, I saw a Digital Coupon sign for the Oreos for $2.99 each with a limit of 4. I decided to stock up for myself. I went into VonsDealsDelivery and clicked the Oreos. Turns out I clicked the $3.67 each option vs. the $2.99 limit of 4 option. I didn’t know until I left and looked at the receipt later. My problem is VonsDealsDelivery …why in the world would there be 2 options for the same product PLUS it should recognize that I buy them ALL THE TIME. It seems to have my tomatoes and bananas as “standards” but nothing else. It’s so confusing and I end up standing in the store every trip trying to find items and figure out what I’m doing. The old app was much easier. That’s my two cents (or in this case, my two dollars and seventy-two cents I lost out on).

VonsDealsDelivery is very easy to use, however, I have only placed 2 orders and both times I had problems with my deals and coupons not being applied. The second time was the worse. My beginning total was around $53, but when my pickup was ready it was $101! NONE of the deals (BOGO, coupons, etc.) had applied. Yes, everything’s that needed to be clipped was clipped. I called the store and luckily the gentleman went through every single item and applied the discounts for me. I am considering not using VonsDealsDelivery again due to this error, I was on the phone for about 30 min to remedy the problem which negates the point of doing a pickup. And it also is a waste of the associates time. Please fix this, because I love the deals that Vons has and the ease of a quick pickup.

Whoever designed this latest update should be fired today, if not sooner.

VonsDealsDelivery is now completely user unfriendly.

Way too many clicks to simply add the items you want to your virtual list.

Not grouped by category anymore, unless you click down a few levels and then you have to go back up levels just to go find another category.

Accidentally drops into details screens to easily, forcing you to have to ‘close’ or swipe down to get back to the ‘clip’ mode.

If I wanted an app to do online shopping, I’d download it. I don’t, so cramming this interface into the original app is just plain annoying.

This update may just make me switch to Ralph’s for good.
———————
May update

You still don’t get it.
If I click view all, I don’t want to have to drop down into categories.
And I don’t want an overlay that allows me to drop down into a group of items.

I want to ‘view all’ so I can scroll and “clip” what I see and may want.

And stop wasting my time with the cute animation with the scissors.

Still pretty much useless.

Imaging a newspaper mailing where to view the coupons or deals you would have to use a lottery type scratcher process to see what was a deal. Stupid, right.
Well that is what you have created.
I want to just ‘look at the page’ and see everything and pick what I want to ‘clip’.

Every update should make VonsDealsDelivery better. but this is not the case. With the most recent update, you can’t add items on the list anymore. It is also nearly impossible to add VONS For U items on the list. If you have VonsDealsDelivery on your mobile device and you’re signed in, it should be automatically added when you search for it. Search results yield absolutely NOTHING even though you typed the exact brand name items or it will give you a different price advertised on their weekly ad flyer. This a very frustrating app.

One nice feature in the most recent update, the weekly ad page is now a scroll feature. This made easy for viewing purposes. So if one is interested in buying the item, one should simply tap on the item and add to one’s list to purchase. Convenient. But this not the case.

Why does Vons make it difficult to shop and patronize their store?

CHANGE VonsDealsDelivery BACK TO THE WAY IT WAS. I CANT FIND ANYTHING ALL ITEMS ARE MIXED TOGETHER WHY DID YOU STOP USING CATEGORIES THIS IS NUTS AND SO STUPID IT MAKES ME WANT TO STOP SHOPPING AT YOUR STORE THAT I GAVE SHOPPED AT FOR OVER TWENTY YEARS

Update: After receiving a response from the developer of VonsDealsDelivery it is obvious that they DO NOT CARE about people who use VonsDealsDelivery while shopping in the store. How anyone would create an app where all of the coupons are in the wallet just randomly place in no order. Before I could look for what was in the dairy under the dairy drop down menu in my list of coupons. Now I have to look through all the coupons searching for the ones in dairy which are not together so I can not contrast or compare. I just don’t understand how anyone would design such a stupid and time consuming way to deal with the coupons. If you cared about your customers you would fix it. But I see no signs that you will. So much for customer service.

I’ve been using VonsDealsDelivery for years. I agree with every review previous to mine. You can’t find anything. Agreed...it IS totally bloated - and for what? I switch stores often because I’m very busy and stop in at different ones. Now I find out I have to download a completely different app for Pavillions??!!
What the??
It’s on the list of stores I can select, but then tells me I have to download a separate app to continue with that store?!
Developer: stop responding to each of these valid concerns by loyal customers and app users by saying they can “chat in the Need Help section of VonsDealsDelivery ”. We’ve said all we need to say. You have repeated complaints here. Just bring back the very simplified app. It did everything it needed to. You have a separate app for delivery and pick up. I’ve used that. It works fine. None of this is an improvement. At all.

I love shopping at Vons Warm Springs and Durango. However, living in Vegas I know how hard our water is. Therefore I buy distilled water for my household. For years I used the water dispensers machines outside your store. Even though it was a separate transaction with a vendor “ glacier water” who is not onsite. A machine that would consistently refuse my dollar bills and then not deliver my change accurately. I would also be standing in stifling heat or freezing my beans depending on the tome of year.
Imagine how happy I was when I found out Smiths has indoor water dispensers. I can fill up my bottles inside and pay for them with the rest of my groceries at checkout. No more hassles.
I went from shopping exclusively w Vons to driving 5 miles out of my neighborhood to go to Smiths.
Now that Smiths has opened a store across the street from you... a store that also has a real selection of gourmet cheeses... I feel inclined to go there exclusively.
But I love your just4u coupons and your prices can’t be beat.
Please consider adding water dispensers inside your store and revamping your stock of cheeses. The selection is dismal. I guarantee you will have all my grocery money if you do.

I like all the managers and all the staff at my West Covina Store but they do need more security. On a daily basis I watch people walk in and walk out without paying for their groceries. It’s very frustrating as a customer to pay my money and know that people are just allowed to walk out the door. I have seen it many many many times. The staff in the managers aren’t allowed to do anything about it. And the police will never do anything about it. The homeless population around there is huge and something really needs to be done about that. I feel sorry for the managers and staff. Security and support needs to be given at that store before you’re forced to close.

I shop at Vons (2502) on Manchester, in Inglewood Ca.; the service is exceptionally excellent, every employee goes out of their way to create a great shopping experience! (Otto, Myron, Rene and Sam are very good examples)

As a Chef; I particularly like the variety and quality of their fresh produce section.

Just4U digital coupons have lowered my final tape total to the point where I shop at Vons significantly more often than and other food chain.

The only thing I hate is the setup of the “Cereal Aisle” (but that’s at “EVERY” Vons...Not Just this one)...!!!

It is nearly impossible to find the cereals I want without spending 20 minutes reading each box...I don’t know who thinks this is a good strategy, but it not, it’s just extremely aggravating!!!

Why can’t each “brand” be in its own section; why do they have to be so spread out (sweet cereals, then granola, then corn flakes)???

Until this situation is rectified; I refuse to purchase even one box of cereal; and I don’t care if they’re just a penny each...That setup is just ridiculous!!!

Other than that...Vons is a wonderful place to shop

I would say this is one of my most go-to apps on my phone. It's so convenient, easy to use, filled with great offers. I would never go through the mail-in coupons or offers so I know I definitely save more now. The list is not that handy because I "add" so many offers that the list becomes too long. Wish there were two different buttons for each sale--one to save offer and one to add to list. Also sometimes I see multiple savings for one product. I end up clicking them all so I hope at the end the best option automatically applies when I make the purchase.

Before VonsDealsDelivery I would never use coupons because I hate the process of actually cutting and storing coupons; it is a time consuming thing. With digital coupons, it's a whole other thing. You don't have to clip, save or organize them. Perfect! BUT... sometimes the coupons don't go through the system at check out. IT'S FRUSTRATING!! There have been three instances where I had to go back and tell the cashier that my total was wrong. Granted, Vons has great customer service, so they fixed it right away, but if the coupons aren't being added at checkout, then VonsDealsDelivery is not doing its job. The most I got back when I returned to complain was $8 and change. THAT'S A LOT that I was expecting to save, and I didn't (until I went back to complain).

I have been disappointed in VonsDealsDelivery lately. Supposedly the newest update said that there were a few bug fixes. I think it’s worst. Lately, many coupons that I try to send to my card, won’t go and a message comes up that “there is a service problem, try later”. This has been constant. This week has been the worst. I am a valued customer who spends at least $400 a week. I think VonsDealsDelivery needs a complete overhaul. Also, I’ve been trying to sync everything, but all but one (my list) will not.

Thank you.
Sandi/California

I used to love VonsDealsDelivery. I would go through all the offers just prior to heading to the supermarket. When I shopped, I would have VonsDealsDelivery open, showing me all of the items I added to my shopping list and, most importantly, which aisle each item could be found in. Now, every one of their locations that I shop in have stopped providing the store aisle locations, so finding items has become impossible. Last time I shopped there, I found myself going back and forth from end to end of the store repeatedly, searching for things, many never found. Never again. Their competitors let me see where things on my list are located so I don’t have to waste my time, so I’ll gladly give them my business instead.

It would be handy to have a "buy 4 mix and match" section. Also, when items are listed in several different sections, once you add it to your list, they should be linked so VonsDealsDelivery can prevent it being added to the list multiple times. Why not have all the items with the sale/ regular price available as Raleys does. A real nifty addition would be if a shopper could scan the number of an item being purchased and have a total at the end. That would be such a winner, people would flock to Vons/Safeway/Albertson's just to use VonsDealsDelivery ! : ). Yeah, I know ... It's a lot of work but the shop on-line format Raleys has is VERY appealing. : )

Update: After app update, worse than before. The My List function is utterly useless. Items disappear between uses. Deleting app.

App was very useful until recently when items I'd added to my list began to randomly disappear. Today, literally every item beginning with the letters A through H have vanished from my list. What's the point of having a list of checked items if you can't reference it as an intact reminder when planning your next shopping trip?

I’ve shopped at Vons/Pavillions for all the almost 50 years aI lived in LA. My mother shopped at Safeway which is the parent company when I was growing up. As big as the company has become they are still helpful and take your groceries to your car with a smile. The shadings are always good and neat and produce are fresh and excellent quality. Now I get gas points which gives me deep discounts on the best fuel from Chevron so I’m a happy camper. The Deli help is always friendly and forget The Fried Chicken anywhere else this is the best deal and best fresh fried or baked anywhere!

Growing up we hardly shopped at vons due to the prices. Now that I’m grown with a family of my own I began to shop at vons for the convenience. However, since I’ve downloaded VonsDealsDelivery , Vons is my favorite place to shop! I love the savings and scanning product for the coupons. I love seeing my total drop at the registers and the rewards have proven to be very helpful toward the end of the month. I use them for $off coupons or free items I earn from my purchases. I encourage everyone I know who shops here to download VonsDealsDelivery !

Use VonsDealsDelivery every week. They changed the way the lists work an update or so ago, and now I find the lists feature useless. The just for you pieces all need to be added to the list to get the benefit.. horrible when there are 200+ items a week and I don't want to hunt through then each time I go shopping, so I usually just add them all.. which makes for a cumbersome list that isn't user friendly. Give me the benefit with clogging up my shopping list please