thredUP: Online Thrift Store Software

I purchased an item on this app as part of my first order. The item that arrived was 5 sizes smaller than the size advertised, because someone thought they saw a “1” in front of the second number. Needless to say, I couldn’t possibly fit into the item and was disappointed. I notified this app through the app and they asked for photos to prove the discrepancy, which I sent right away. I didn’t hear anything back for several days, called the only phone number online I could find and left a voicemail on that machine. My call (made a couple weeks ago) has never been returned. I called again a few days later and it offered a support email address, to which I sent another message with photos. The email immediately bounced back. I went back to the app and have since contacted customer support another couple of times. I finally got someone to respond, who said they would do a full refund if I start the return, and she would fix it on her end after. I followed the instructions and notified via the app once the return was initiated. However, I waited to ship at first bc it sounded like I was supposed to wait and they’d get this fixed. I have continued to write them in the app and get no response. So now I’m out $50 for something I can’t wear that they mis-advertised, and I can’t get them to respond to me in any format. I liked the site at first, but this experience had made me want to never buy from them again.

Like the variety. Like the bundle and save option. DON’T LIKE 1) how can I get one of many notifications that 30 or more items were added to a sort and I sort by newest and there aren’t thirty new items. 2) have featured items saying “fall dresses” but there are tank dresses and sundresses and so much crap to scroll past that IS NOT fall. Suggestions 1) I wish that when they mention an item has stains or an issue there would be an additional photos for that item with a focus on what they “saw” as an issue. 2) need an update to notifications to give more choices like as uploaded, or three times a day, once a day, or other, when they are uploading all day getting them constantly all day is annoying 3) would love a sort option where you could say “not this filter option” like not wool or ... 4) would love to have a saved searches on the main menu no buried where it currently is. 5) would be nice if they had suggestions based on style and brand types that I purchase that I could look at that might have similar items but in a brand that I hadn’t purchased or searched before or not. 6) in the searches (small, medium, 6 & 8 as an example) when it filters/Sorts bysizes. Could there be an additional choice to the sort to group them together so using my sort..all smalls display together , then mediums, size 6s, then 8s. Sure there are more suggestions..email if you want them

I have used this app for the past six months and have explored every facet of the website/app. The clean out bags are shipped directly to your house in an envelope and they hold a surprising amount of items. I have sent four bags of women’s clothing, maternity clothing, shoes, swimsuits, handbags, a little bit of everything. Each bag I’ve sent in has taken approximately three weeks to process once it arrived at their facility. The payout for the items accepted is reasonable and fair. I’ve used the store credit as well as discount codes to purchase items for my daughter (toddler) and myself. I’ve returned items (which is free) and received my refund in a timely manner each time. All of the items I’ve purchased have been in great condition and I’ve worn multiple times. I tell everyone looking for great deals to check out this app before stepping out to go shopping, because most items in this site look brand new and you only pay a fraction of the cost. The only thing this organization is missing is a men’s section. My fiancé is definitely jealous when my polka dot box comes in because he knows I spent much less than he typically would at another store and I receive more items for the money that I do spend. I am a firm believer in secondhand clothing after my experience with this app. I’ll definitely continue to be a loyal customer!