Taco Bell Fast Food & Delivery Reviews

I have never had so many problems with an online app as I did with Taco Bell’s app. On Thursday May 24th I made an online order for this store location 330 w northside dr Jackson ms. I submitted the order over thirty minutes before arriving to the location because I made a stop prior to arriving. The money for my order was taken from my account and when I got to the window I was yelled at and told that I could not have my food (that I had paid for) that they didn’t see any order or money. They yelled at me and made me leave the drive thru. They told me they have nothing to do with the “raggedy” app. I left and went down the road to call the customer service number for a resolution . The rep answers the phone sounding sleepy and nonchalant. She told me there was nothing she could do. It was the apps fault . That I have to wait 3 business days before I can be refunded. I called again today , Tuesday ! And was told that a refund has been requested that now I need to wait 6-10 business days for TacoBellFastFoodDelivery to refund me! I will never use TacoBellFastFoodDelivery again in my life . Thanks Taco Bell for what has been the worst fast food experience of my life ! Delete TacoBellFastFoodDelivery ! Everyone do not use it !! I promise you’ll run into an issue .

I wrote a snarky review about how much TacoBellFastFoodDelivery would lock up, and how buggy the checkout process was. I’m really glad to see that the new version of TacoBellFastFoodDelivery is *far* superior on both fronts!

I still have to knock a star off for the fact that certain screens—especially the Customize screens—can appear to fail when you open them. They are actually just loading, and dutifully populate the views after they’re done, but they are not reporting any status or progress and it makes it feel like TacoBellFastFoodDelivery is frozen or has hit an error, which isn’t great.

Also, this is just an opinion, but I think it’s odd that ordering for in-store pickup indicates that they start preparing the order right away, but ordering for drive-thru indicates that they wait for me to be on-site and check in before the order is prepared. It seems like I’d always want to choose in-store pickup, so they can prepare it while I’m driving there, or at least have advance notice of the order to save a little time on both sides, and I’m confused why the drive-thru doesn’t use the same logic... Maybe the higher likelihood of being forced to wait for a long drive-thru line...? Only one transaction-spot to receive the food in the drive-thru, versus potentially multiple points in-store? I assume it was a deliberate choice. Just interesting, I guess. Other apps use GPS to detect when you’re nearly at the restaurant for that kind of thing, could be a good feature.

TacoBellFastFoodDelivery is by far one of the worst apps for a food establishment. I like being able to pay contactless when I eat out nowadays and also have the convenance of having it ready to pick up. TacoBellFastFoodDelivery was already buggy while trying to add items and once I got to checkout it decided to give me an error message as soon as it took my Apple Pay stating “sorry something went wrong...” BUT STILL CHARGED MY CARD with no order placed or history of a order placed ( I called to make sure that the location I was trying to place pick up did or did not receive any order under my name). This is ridiculous and an overall terrible experience. They make it so difficult to even find where / how contact the support. Luckily after some googling I was able to get hopefully somewhere via sending an email. Their number is only available from 8am-4pm what about “after hours” as most people eat dinner after 6pm or 7pm! Plus I saw the wide spread issue discussed that I am having with having your card charged without an order placed or being able to pick up the food you paid for. I will be uninstalling TacoBellFastFoodDelivery / not be using TacoBellFastFoodDelivery + suggesting that others do the same. Waste of your time and money. Also an additional side note why the did you take away all the things people actually enjoyed eating from Taco Bell with weak overhyped replacements. The fiesta potatoes + pico de gallo were literally one of the reasons I went to Taco Bell instead of Del Taco.

This is the worst app I have ever used. Multiple issues with TacoBellFastFoodDelivery. It looks like it saves my card information for convenient purchasing but when I go to make the purchase it gives me an error saying something went wrong. In order to make the purchase, it makes me then re-enter my card info then it works. I have to do this every time. After while, I end up with my card info in there 10 times and have to go through and delete them. The other issue I have had is with getting locked out. It tells me it’s time to change my password. It asks me to click a link to send me an email to update my password. Even though my email is correct in there and I receive all the rewards/marketing emails, I never receive the link to reset my password. Now I can’t even use TacoBellFastFoodDelivery anymore at all to make purchases or access my rewards. I have tried to go into TacoBellFastFoodDelivery to use the contact messaging features and have asked for either a phone call or email follow up. No surprise, I never receive a call or email in regard to getting assistance with my issues. Of course, TacoBellFastFoodDelivery is third party and no one in any of the locations, including managers can assist or give me any phone number to contact for assistance. I never have issues with any other food apps. Very poor customer experience and due to all the inconvenience, I just go elsewhere instead. Would love for someone to contact me or for them to fix their app.

I've tried using TacoBellFastFoodDelivery 3 times. The first two times I selected which location I wanted it at and somewhere along the way it chose a different store across town and I didn't find out until I was at the one I wanted to order from. I even payed special attention the second time to make sure it wasn't user error and it still somehow changed it. I waited in a 30 minute line twice both times because the service was slow and I didn't find out that it wasn't at that location until I was at the window. That's 2 hours of waiting overall for a taco! If it wasn't too late to have gone inside to get it but at that point only the drive thru was open. The third time I tried using it wasn't as bad but I like jalepenos so I tried adding them to my order and the option was there but every time I tried selecting it, it either didn't even show that I tried adding them but every now and then it would show it checked off for a split second before unchecking itself, I tried it with multiple different food items to make sure it wasn't just that my item couldn't have jalepenos added to it. It wouldn't let me add it to a single item. And I can't find any explanation for it. TacoBellFastFoodDelivery is supposed to make ordering easier but it's done nothing but add 10 times more stress to trying to get food. The restaurants weren't at all helpful when I explained the situation. At this point in about ready to give up on taco bell altogether and use the mcdonalds app next time.

I’ve had TacoBellFastFoodDelivery for the longest time to keep up with their menu changes; unfortunately, it doesn’t provide an updated menu (at least for my area). As a result, despite the store no longer offering a limited item on the menu, they still offer it in TacoBellFastFoodDelivery . I figured: maybe it’s just an incentive from ordering from TacoBellFastFoodDelivery ? Not that it matters, b.c I hate how every fast food restaurant wants you to preload your payment methods. Still, I got taco bell gift cards recently, so I decided to order their cravings box. This particular limited item is only available through TacoBellFastFoodDelivery . I decided I’d preload my gift cards onto TacoBellFastFoodDelivery to try to get this item; unfortunately, TacoBellFastFoodDelivery wouldn’t even accept my order submission. The store I went to most definitely took online orders, but it seems their system likes to act up. It was already annoying that they made the item only accessible through TacoBellFastFoodDelivery , but when their system decides ‘go to the next taco bell to get this item instead’, I may as well just uninstall TacoBellFastFoodDelivery from my phone at this rate, and spare myself the inconvenience. Thus, that’s what I’ll do. Seriously, considering all of the above, what the heck is it good for? Compared to all of the restaurants with apps, this one seems to be among the most meaningless ones to have… Taco bell had literal years to win me over with TacoBellFastFoodDelivery , and I genuinely wanted them to; regrettably, it’s just an outright disappointment I refuse to entertain any further.

Let me start by saying I have used many different apps through TacoBellFastFoodDelivery Store for food services and restaurants. TacoBellFastFoodDelivery, by far, has caused me the most headache for trying to figure out what I want to eat. The first thing that happens when opening TacoBellFastFoodDelivery is it displays an error message stating “Oops! Well this is embarrassing...” the message goes on for longer. It leaves me with a button to go to the home page. I press the button and does just that. At the home page, or menu as it takes me to, if I click on any category of food so I can figure out what I want to eat, it displays the same error and takes me back to the menu. The only way I can get to see the menu is the top slide bar with the categories. By the time I figure out what I want, I could have ordered at the drive-thru and paid. Since I have been experiencing this flaw since installing, I have never used TacoBellFastFoodDelivery to order food. Other apps have given me such great results and streamlined the ordering process, unfortunately, TacoBellFastFoodDelivery is an inconvenience. I truly refuse to use TacoBellFastFoodDelivery as I have been having many issues. If this is how a more personalized experience feels then it is a disgrace to have TacoBellFastFoodDelivery anywhere near my phone. Two stars for a review is being generous. The reason for two is I was able to still find what I wanted to eat, but nothing else redeems the rest of the stars.

Update: I was finally able to reset password, store connectivity seems to be up and running again. Moved to 4 stars until TacoBellFastFoodDelivery proves it will work seamlessly again like it did the first two weeks after downloading... if no more issues will move to 5!

Original: TacoBellFastFoodDelivery is fantastic... until it kicks you off and won’t let you back on. I guess I was using it too frequently! Seriously though, TacoBellFastFoodDelivery is attractive, user friendly, and dangerous for late night cravings. However, on trying to order one night from the same store I had used it for many times before, upon checkout/submit order it told me that the connection with store was lost. I thought this to be a mistake so I tried again, and again, and again. I was starting to get nervous that maybe my order was going through and just getting run over and over. But that was not the case. Using Apple Pay, none went through but what was worse, it logged me out of TacoBellFastFoodDelivery , I couldn’t remember my password, and then the forget password functionality told me user access denied. I can’t get back into TacoBellFastFoodDelivery ... I’m in the phantom zone! Taco Bell is easily losing $15/wk keeping me out of TacoBellFastFoodDelivery . Please fix this bug!!!

Unfortunately there’s no way to give TacoBellFastFoodDelivery zero stars, or I would. Had TacoBellFastFoodDelivery a couple years ago, and was triple charged on TacoBellFastFoodDelivery for a $50ish order, then reassured that two of the charges would be refunded. Didn’t happen until extensive phone calls were made, so I deleted TacoBellFastFoodDelivery , no big deal. I figured, as a year or so went by, the bugs would be worked out, and got TacoBellFastFoodDelivery again last year. Couldn’t log into my account, or even create a new account. Deleted again. Today, I decided to try it again. Surprise surprise. Can’t log into or create an account, and now TacoBellFastFoodDelivery won’t even allow me to select a location to start. If I’m the only one, then awesome. Keep up the hard work, but if this is a common occurrence, why even have TacoBellFastFoodDelivery available to the public? Hope this review helps, and best wishes to the developers!

Update: I decided to give TacoBellFastFoodDelivery another shot today. It worked great for us this time so I wanted to be fair and not leave the rating at one star. Developers, whatever you did, great work! Please keep it up, as we look forward to continuing its use. Thank you!

The interface is very touchy and the screen jumps all over the place. It finds my closest Taco Bell. I eventually manage to order my food. It takes my email, phone number and credit card. It tells me my food will be ready in 10 min. My credit card is charged but no email receipt. So I wait. Nothing. I arrive more than 15 min after the charge hit my credit card. No order. No food. An employee tells me I need to log into my account to show her the order. I showed her TacoBellFastFoodDelivery . It does not ask for a password or name, just email, phone and credit card. Only the email can be used but a password is needed. The manager tells me I cannot get food because I have no receipt and I cannot get a refund because I ordered through TacoBellFastFoodDelivery and not his store. I have to take it up with customer support. Fine. It’s at this point when I realized if I reopened my app, as if to start a new order it saved my info. But it shows no order. Whatever. I’m hungry, I’m here. I go to the register and repeat my order to the woman at the register, she stops me and tells me one of the meals I ordered doesn’t exist. In TacoBellFastFoodDelivery , for this particular store, there was a meal containing 2 chalupa supremes, a taco and a drink. So I asked about it again as it is also offered on Taco Bell’s website. The cashier’s words were “that combo does not exist in any Taco Bell anywhere””there is no Taco Bell where you can order that.”
So I left without food that I already paid for.

I decided to open up my Taco Bell app and give it a try. I’ve had it for a long while but just didn’t use it. First things first… completely new app. No big deal. I wasn’t to familiar with the old app. I knew I had an account. Go to sign in and it says access denied. Go to recover my password and it says something similar. So I thought maybe new app new log in. Go to create, email is in use. Delete TacoBellFastFoodDelivery and reinstall. Now it’s working and we’re logged in! I use a lot of apps to order but this one didn’t feel user friendly to me at all. I finally found the coupons. There’s one for 15% off. Great! How hard can this be… we’re just ordering some food after all. I clicked on the grande box. The one with tacos and burritos. Get the burritos in, everything’s going smoothly. Go to the tacos. Soft tacos. I needed these to be customized three different ways. Put the first one in. Go to start the second specialty set. It’s lumping those with the first soft tacos I set up. I deleted and tried again. I repeated this process several times before showing my IT boyfriend the issue I was experiencing. I wanted to make sure I was doing it right. Yep. I was doing it right. Again and again. After about the sixth try I gave up. We aren’t a family who will all eat the same type of soft taco. So no 15% off for me. Nope. Why you ask… because I went through the drive through. Coupon states only good for mobile or online ordering.

I’ve been using TacoBellFastFoodDelivery regularly for about a year due to COVID, but there are always glitches going on. First, my past orders never show up in the past orders section. Second, I often order the same things with the same modifications. I have saved these items as favorites, but they never appear under my favorites section. But when I try to add them as a favorite again, I’m told it’s already a favorites item. So instead of making it easier on me, I have to go through the hassle of adding the same modifications every single time. Third, it saves my card info without asking me if I want it to save. And if the card info is already saved, it will still save it as a new card...so the same card is listened multiple times. I don’t want my card info saved at all so I always have to go in and delete them. Last, for the last 2 or so months, reward points stopped working for me- but I’m still getting emails about having points to use up before the expire.

I keep my app updated in hopes the glitches will get fixed, but it’s been almost a year for most of them and I’m just annoyed about it. I still use TacoBellFastFoodDelivery to order because I like that I’m having as little contact with people as possible so we can be safe, but having the same minor inconveniences for so long is very irritating.

I’ve been using the taco bell app for some time now and it makes eating there much more convenient; having access to the online exclusive items is a big plus as well as being able to save favorite items and orders for future visits so I don’t have to keep telling them the specifics of what I want.

However, just recently I spontaneously got locked out of my account on TacoBellFastFoodDelivery and every time I try to log in it says “log in failed.” I know for a fact that I put my information in correctly as I have the information saved to my device and have not touched it since I made my account. I looked it up and apparent this is a common issue.

This is very disappointing, especially since some people have been locked out of their accounts for weeks, even months. I hope this does not happen for myself or for others from this point on, but if it is occurring (which if it’s happening to me then it’s likely happening to others) often then I will not be using TacoBellFastFoodDelivery any longer, which is unfortunate because I often utilize everything from the favorites to the notifications for deals as well as the rewards (ESPECIALLY THE REWARDS!!) Please fix this issue.

First, TacoBellFastFoodDelivery isn't optimized for iPhone 6 or 7 plus models and the widescreen resolution is kinda annoying. Second, submitting an order vs. "checking in" at the pickup location don't always sync well. It tells you to wait until you arrive, but there's often 10+ min delay between my check-in time and when the order finally queues at the restaurant. Kinda defeats the purpose of TacoBellFastFoodDelivery 's supposed convenience and time-saving abilities lol. Third, there is nowhere in-app to add special instructions or requests for the order (i.e. extra sour cream on the side). You have to make those requests at the restaurant, but adding a simple instruction at TB is like asking them to perform brain surgery. And when you tell them you want the extra items on the side (which you already paid for in-app) 99% of the time they charge me AGAIN at the window. Lastly, TacoBellFastFoodDelivery should decrease the odds of TB screwing up the order since I'm placing it myself and making sure it's correct. And yet they NEVER get it correct lol don't seem to have this issue at other restaurant apps (chipotle, subway, etc.) & I've tried at numerous TB locations, so it's super frustrating. TacoBellFastFoodDelivery works well for most part but the human element in-store is still a massive problem.

I used to use TacoBellFastFoodDelivery back when it actually worked, but at some point they did an update or something and it made me have to sign back in. Normally this wouldn’t be a big deal but when I tried signing back in it wouldn’t let me no matter if I did it through Facebook or email. If I tried signing in through Facebook it would pop up asking if I’d like to allow it, I say yes, Facebook thing pops up, accept, back to Taco Bell app, and then it just has a red banner at the top that says “login failed” (or something like that). It always does that and never goes any further. If I try logging in through email it says I’ve made too many attempts and need to reset my password. Annoying but whatever. I go through all the steps for that until I get to the step of selecting a new password. I type it in and hit continue and it just sits there for a bit kinda like its trying but then just goes back to being a button for u to select to continue and NEVER gets passed that. I like to get Taco Bell breakfast stuff almost every morning but with this SIMPLE feature STILL not fixed after MANY MONTHS of it being like this I might just go somewhere else where I can order something and have it ready as expected...guys, please fix this...it should be REALLY simple...I have iPhone X and TacoBellFastFoodDelivery is the only one that ever gives me problems like this, really not thinking my phone is the issue here -.-

I have tried to place an order several times and found that the store i was trying to order from had no pick up times available, so I cannot complete the order. On several occasions, I am sitting in the parking lot of the store because it has taken the entire drive time to try and complete my order on TacoBellFastFoodDelivery — the store is obviously open, but still no pickup times are available. When I questioned one manager about TacoBellFastFoodDelivery , he said, “I didn’t even know we had an app” — I guess corporate needs to work on pushing out information to their stores and franchisees. Another frustration is that when you try to choose a pick up time, you have to choose an option in 15 minute increments. So, usually, I will be 5 minutes late or 10 minutes early to a location. Then, it seems that they don’t make the food until you get there and talk to someone, so what is the point of ordering ahead? I also don’t like that you have to choose your pickup method before you get to the store. So, if I choose drive-thru and then arrive at the store and there are 15 cars in the drive-thru line, I am stuck. So far, only the McDonald’s app lets you choose when you get to the store. Overall, the Taco Bell app has been a frustrating experience — and that is only for the 2 times I have gotten it to work. For the other 5 times where I couldn’t even place my order it was worse.

Husband just went to pick up our order and they don't have tomatoes, sour cream, red sauce, avocado sauce, or the "double chalupa" which was "new featured item" or the box (combo) in association with it so basically he asked for a regular chalupa instead of double; they couldn't substitute and couldn't refund b cause they didn't have the detailed order of the cost (extra cheese, ect) so once I called him and asked why she couldn't just pull up the order number and see the details... basically she eventually figured out how to refund (I think/hope) but I keep trying to give it another shot and because of the inconsistency and inconvenience I won't be attempting again. Sad part is I still love TacoBellFastFoodDelivery but my store never knows that I've placed an order and ALWAYS has issues like they are regularly out of things (beef?!) that are on the menu and once TacoBellFastFoodDelivery allows me to order off lunch menu my store still won't make it until 11:00 even though TacoBellFastFoodDelivery says lunch is available before then.... so basically a good app doesn't mean much if the stores aren't in sync with TacoBellFastFoodDelivery .
(Previous review from 2 years ago..... I love that I get to take my time and order without feeling rushed and it's ready when I arrive!!)

So last night was the first time I downloaded and used the Taco Bell app instead of ordering inside/drive thru. The lady at the window was very nice and when she handed us the bag it was sealed shut, plus there was a long line and I was just ready to get home to eat and go to bed, so we didn’t bother checking. We’ve never had issues with wrong orders before so checking the order didn’t cross our minds. Unfortunately when we got home and pulled all of the food out we were missing two desserts and all of our sauces we asked for. I checked the receipt to see if I made a mistake when I placed the order online since it’d been my first time using TacoBellFastFoodDelivery , and everything was correct on the receipt. We didn’t want to make the drive back to the store and wait in line again, so we just took the loss. Even better, when we finally started eating, I figured out the steak quesarito wasn’t even made right with the ingredients that was listed on TacoBellFastFoodDelivery . I was hungry so I ate it anyways.. with no sauce. I’m not saying I won’t go back, it’s just that Taco Bell has never disappointed this Taco Belle before. I’m not sure if the items were overlooked or if there is something confusing that just happens with the online/APP orders or what. I just thought I should leave this here. *Happy New Year*

Taco Bell app is okay. It lags a lot of times no matter what location or state I’m in.
Something I really don’t like about the Taco Bell app is that it doesn’t have the Limited menu items on their app for example “Nacho Fries.” It’s not even located in the “New” category which if it’s not a regular menu item it should be in there at least. Also another thing I don’t like about Taco Bell is that if you order in person or in drive-thru there’s no way to upload your missed transactions for Taco Bell rewards you’re only rewarded points for ordering in the Taco Bell app. Which I have no problem ordering through TacoBellFastFoodDelivery I prefer it however if you don’t have what people want to eat on TacoBellFastFoodDelivery like the “Nacho Fries,” there’s no point ordering through TacoBellFastFoodDelivery . It would be a lot better if Taco Bell found a way where you could upload your receipt on their app for missed reward points just the same as Chick-fil-A does. Last week I visited Taco Bell drive-thru 4 times bc my family really enjoys Nacho Fries and that’s 4 visits of missed Taco Bell rewards point opportunities.

I want to start out by saying I do love TacoBellFastFoodDelivery. I have food allergies and it helps the store get the order correct more often than not, and I love paying through TacoBellFastFoodDelivery . That being said, there are so many bugs in TacoBellFastFoodDelivery . If you add custom items (all my items require being custom to avoid my allergy) then add a meal, it wipes out all of your custom order. And you can’t go in and fix the order in the cart, it won’t let you save. You have to go in and delete each custom item and then add them back again. It’s best to add everything to the cart first then do customizations, but this has been a bug for a long time and should have already been resolved. Also, I created custom favorited items to help easily put in an allergy friendly order but the same or similar bug happens: it says it’s customized under favorites but when added to the cart, all changes are erased. Big problem for picky eaters and people with food allergies who may not know that happens. My paranoia at having a reaction making me triple check is the only reason I’ve caught TacoBellFastFoodDelivery wiping my changes. It makes what should be a simple experience more complex and frustrating. Fix these bugs and TacoBellFastFoodDelivery is easily 5 stars.

There is no reason to upload TacoBellFastFoodDelivery as it simply has no point. I bought $40 of gift cards to get an additional bonus and am unable to use them. You can’t pay with the e-gift cards you buy through at a Taco Bell as they don’t have the capability to type in the gift card number. So you have to use TacoBellFastFoodDelivery to mobile order, and that is slower than any other App on Earth. Oh and once you get a couple things in your cart to checkout, you absolutely cannot pay for them with the gift cards you bought through Taco Bell. So it was a complete waste of money and I’d like my money back. DO NOT bother using TacoBellFastFoodDelivery and definitely don’t buy gift cards from Taco Bell. UPDATE 3/28 All I’ve wanted to do is use TacoBellFastFoodDelivery enough to use the balance I had left on the gift card. But still it only works 1 out of 4 times and I end up having to go inside and start the order over. Today was the biggest thievery of them all. After getting the order to the cart after 20 minutes of starting and restarting, my bill was 37 cents higher than the balance of my gift card. So I had to put in a credit card for the 37 cents and afterwards noticed the whole $20 order was charged to my credit card. So I still can’t get rid of TacoBellFastFoodDelivery because it’s literally STEALING money from me. Please don’t get TacoBellFastFoodDelivery. You will be sorry. How it gets such a good rating when all the recent ones are always awful I will never know. Taco Bell must be deleting them.

TacoBellFastFoodDelivery worked fine for a short time after the last update. Now it locks up and states that pick up times are not available for breakfast. That’s not true because I can pull in and pick up my breakfast. My God Can’t Taco Bell repair this. You obviously don’t want or need my money.
I recently reviewed TacoBellFastFoodDelivery and gave it a horrible rating. TacoBellFastFoodDelivery won’t let me buy a breakfast crunchwrap for breakfast unless I purchase it after 9am. I don’t want to purchase it at 9am I want to purchase it at 7am. I just won’t use Taco Bell now. There is no reason to stop me from from buying a breakfast crunchwrap with cash at 7am. Why is your app preventing me from buying the breakfast crunchwrap at 7am. I have registered this complaint before and it appears you don’t want my business. I hope you go out of business for your use of this insanity. There is no reason to prevent a good customer the ability to buy a breakfast crunchwrap before 9am. But if this will be the case my business will go elsewhere. TacoBellFastFoodDelivery continues to deny me a breakfast crunchwrap combo between 7 and 9 am. I’ve stopped using it and just arrive with my credit card at 7 am to buy the combo. Taco Bell’s lack of addressing this issue is appalling. It’s a simple fix and despite numerous calls to the service center and horrible reviews by me nothing is done. I would give you no stars if that were possible. Please fire your IT team because they truly do take away money from me and happiness.

TacoBellFastFoodDelivery is constantly freezing and I constantly have to restart my app only to have to redo my entire order. I called customer service today to address this issues and was told they have been receiving calls all day. I’m not sure why Taco Bell doesn’t work on these issues that have been occurring for months now. It is very frustrating & it has deterred me from order from Taco Bell for months now. Then to make it even better when you use TacoBellFastFoodDelivery to order it always seems the stores flip out if you have a “big order” and they make you feel bad about it and you have to pull around and wait. You can hear the employees yelling and complaining and it’s a very uncomfortable experience. Something needs to be done within TacoBellFastFoodDelivery constantly crashing and the way customers are being treated for just simply placing orders on TacoBellFastFoodDelivery . I shouldn’t have to feel bad for placing a larger order for everyone in my family an modifying some of the toppings and they still not make it properly and I have to drive back. I have worked in the restaurant industry for years and it is part of your job to make & process orders correctly and not huff and puff just because someone placed a large order. I am unfortunately no longer going to take my business to Taco Bell because I feel as if my business and time is not valued by this company or location.

Wish I could give it 0 stars! I used to love TacoBellFastFoodDelivery when it first came out, especially when it had all the great offers. On July 8th though I used TacoBellFastFoodDelivery to place an almost $32 order and when my husband arrived to pick up the food on his way home from work, the cashier at the store told him there was no record of his order. I figured no problem, it was placed recently he'll just show the receipt in TacoBellFastFoodDelivery or the email receipt we received and they'll make the food, right? Wrong! They refused to give us any food and said we would need to pay again. The manager was not apologetic at all and said the charge would drop off in a few days automatically. Fast forward through 2 emails to customer service, 1 phone call to customer service, and finally filing a dispute with my credit card company. I finally received an email from customer service yesterday saying they are refunding the money, but to wait 3-4 days for it to process. The worst part in all of this communication we have received 0 apologies from Taco Bell and obviously 0 food. 13 days later and I am still waiting for them to fully process our money back. I have never been so disappointed in a company's response & definitely do not recommend using TacoBellFastFoodDelivery to place an order if you value your hard earned money.

So, I use TacoBellFastFoodDelivery at least four times a week. And it’s normally great. But tonight I realised an issue with TacoBellFastFoodDelivery and with taco bells employees. So I place my order before I leave to go to the restaurant, and when I get there, a car pulls in the drive thru ahead of me. I wait forever behind them, and when it’s my turn to tell them I’m here to pick up my order, they tell me that the people in front of me just ordered all the food they had in the store. I told her that’s ok, I had ordered ahead and already paid and everything, but then she informed me that they hadn’t actually made my order yet. So therefore I paid for food that I didn’t get because they closed the store for the night after the lady in front of me got her massive order. This made me think, what’s the point of ordering and paying ahead of time, if all it does is mean I don’t have to say my order in detail at the window? If it doesn’t guarantee me that my order will be there when I arrive, why should I even bother ordering ahead? I might as well just sit in line and order like everyone else and if they don’t have what I want then oh well, at least that way I wouldn’t be paying for food that I never get. Like what the hell Taco Bell what’s the point of ur app if it doesn’t do any different then just ordering when I get there like normal?

Absolutely terrible experience with this... I’m assuming that the store to app interface is still glitchy and needs be worked with more. Everything was fine when working TacoBellFastFoodDelivery myself but when it came time to pick up my food that’s when the issues occurred. I drove through the drive thru and gave the employees my name and that I ordered from the TacoBell app they then acknowledged it and I proceeded to drive up to the window. While waiting in line I tracked my orders progress by using TacoBellFastFoodDelivery which had stated my order was being prepared and then was ready, thinking that my order would be waiting on me at the window. Much to my surprise it wasn’t I then gave the employee at the window my name and they seemed dumbfounded. They then ask a manager who tried to figure it out my order who stating that I had placed the order to pick up in the store(I don’t know why that would slow production down though just put it in a bag) when I had TacoBellFastFoodDelivery open which clearly stated drive thru. Then I continued to hold up the drive thru line longer than if I would have just ordered while I was there. TacoBellFastFoodDelivery obviously still has some issues and bugs to work out when it comes to communication in stores and what the employees are seeing on their side. My opinion just continue to order as you get there until TacoBellFastFoodDelivery gets fixed.