foodora AT order food Reviews

Now as lousy a UI as Lieferando, which I never used because of the UI.

Besides that: still no decent way of tipping, but ridiculous options to leave charitable donations (Hint: if I want to give to donate to charity, I’m going to do it without ordering pizza, sushi, kebab, etc.)

No dark mode, like I want to be blinded by a glaring UI at 2:30am, or what? You’re afraid I’m not staying awake until the order arrives, and you think you need to shock me with BRIGHTNESS?

This new version is just worse in EVERY ASPECT imaginable. I tried to find ANYTHING that I thought was better than before: NOTHING.

Order tracking is a disaster, too.

Order history is missing.

What, were you taken over by Lieferando, or what?

If you’re as bad as them, I’ll switch to the “original bad”, instead of sticking with the “I’m going out of my way to become as bad as them”.

If the delivery person never shows up (ie steals your food) Mjam holds the paying customer responsible for this theft. In other words, you just have to hope you have an honest delivery person or you just bought someone food you will never receive. And customer service on foodoraATorderfood is rude and unhelpful. You have to dispute the charges with your credit card. I deleted foodoraATorderfood due to this poor customer service.

I placed an order the beginning of November and was charged twice. I emailed Mjam and was told it would take up to 10 business days (2 weeks) to process a reimbursement, and if the reimbursement didn’t go through or was rejected to message them again. Still waiting for my money back despite three emails and two live chats. Save your money and go elsewhere...

Food and services are fine and largely depends on the driver/restaurant.

foodoraATorderfood UX is okay but could be better (e.g. swipe-to-back does not work)

Can’t tip riders with existing payment methods (or even PayPal at all).

Love the interface as well as their surveys to improve the quality and the choices! Keep on doing this great job!

Mjam is honestly dope af. Best delivery service in Salzburg.

Problems in foodoraATorderfood made it choose the wrong apartment number and phone number , and bugs in the customer service chat function didn’t allow me to correct it. The delivery rider wasn’t able to find me, and they failed to deliver it. Customer service refused to refund the money.

You can select language but it does not trickle down to menu or customer service. Very web 1.0

App is glitchy: I told customer service through email and their response was "oh we will let our information team handle it". Still no improvement to foodoraATorderfood . Use Lieferservice instead.

With the last update I lost all my previous orders data and I cannot copy, also the navigation seems now more complicated.

I didn’t receive my order and they didn’t even refund my money or answer me about it! It’s just disgusting! 23 euros lost and thanks god I didn’t order something more expensive!
F...g frauds!

Orders take forever to arrive, fast food isn’t so fast anymore, costumer service is extremely bad, the only reason I use foodoraATorderfood is because Uber eats and Foodora no longer operates in Vienna.

foodoraATorderfood refuses to deliver a restaurants food to me claiming that the restaurant didn’t deliver to my address but allowed my friend to have food delivered. We reside at the same address.

They didn't deliver my food and didn't refund with a rude support

Super easy and fast food needed..?! You doing right with foodoraATorderfood! Highly recommended. Use it once a week min..!
Surely enjoyable

Why should I see this annoying ad more than 1000 times monthly ???

Worn-out and dirty cars of all colors and brands of the previous century.
Dirty delivery bags.
Some guys are super. Some are not tidy.
I live in Vienna 22th district.

The worst service, too high delivery fee, application and websites are complicated.

please improve

nichts zu bemängeln:)