Contact H R Block Tax Prep Support

I have had a horrible experience two years in a row. Last year I filed with hr block and was erroneously credited a refund of $3000, hr block made a mistake and I actually owed $190. Ok fine, I paid the state tax with much difficulty. The next year I decided to use hr block again mainly because they already had my information and it was easy. Now in the middle of closing for a house my mortgage loan Officer is saying that my taxes that I filed and printed 3 months ago are not filed and state taxes are not paid. The third party website has not paid my taxes 3 months later and when I try to call the phone number for the third party payment company I get nothing but adds for direct tv and oil changes. Then after 6 minutes of that they say that their phone number has changed. So I have now paid state taxes twice ($1876) along with paying over $3500 initially for $3355 in actual tax liability. At this point I have paid $4465 to pay $3355 in tax liability. And it is my responsibility to try to get my money back from the third party where you can not actually talk to a live person. This is a scam I will never use hr block again.

I have an older iPad that I've used to file taxes every year since 2016. I don't have a working computer, so the iPad is my only option. For some reason, H&R Block decided to make their app require IOS 11. My iPad will not let me download any update since IOS 10 for lack of space. There is something backlogged or stuck in the memory that is sucking up around 8gb of space, and I've tried everything to fix this, short of a full factory reset, which I don't really want to do and can't anyway without a computer. So now this app has been rendered useless to me and I don't understand why a tax filing app would require IOS 11 when not a single one of the other apps I use do. Why not offer an older version like most all other apps do? Also, your other app that also for some unknown reason, lets you view all the information involving your taxes, lets you use the camera as a scanner, and does various other things, EXCEPT letting you file! Why do you require a different app to file? That makes no sense. This is very aggravating.

HRB has been a hot mess this year. Will never deal with them again. I’ve been a loyal satisfied customer for 9 years. The chat option is a joke. The agents mise well just be automated response robots. They know nothing. Feels like I’m in beetlejuices waiting room: HRB sent tax returns in before the IRS tax season opened causing millions of tax returns to be sent to the error department. In the middle of a pandemic Im stuck wondering where my money is dealing with condescending HRB representatives who have brought me to tears. JulieAnn M. Told me the only way you get text alerts from HRB is if they are tying to steal your identity. Got a good laugh I suppose.... nothing works right haven’t received the tracker I’m eligible for nor the texts I signed up for. I had to ask over and over for a supervisor. She was ignorant and just kept telling me that they was going to tell me the same thing. The last time I asked she didn’t say a word. Back. JulieAnn just disappeared after 10 minutes of being stuck in limbo not knowing what was going on I finally got a new representative.