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I had been using premium Lookout for two years. The first year was great. Very helpful and informative. Worth the $99. However the past year it would update me on leaks of my information, yet not the sources. Only the date the leak occurred. I’m talking about serious information. I called, because this is what you pay $99 for. No help at all besides to say THEY knew the source of the leak (the Dark Web!?!) and had nothing else they could tell me. WOW! I’m not computer savvy but isn’t the Dark Web something that is only used by the truly sick-minded people in this world that know how to build a computer to get into this sort of website? That aside, Lookout was no help at all with this disturbing situation. How were they able to have this information yet it was not listed on my notifications of source of leaks? What was I paying $99 for? Thankfully, after many emails, calls, etc. I was able to receive a refund. This one is NOT easy to get out of once you are “locked” in so please use caution if you plan to use their “premium” services.

Lookout used to be a product of moral good, willing to protect ALL devices from cyber threats. Now as Lookout have made their claim to fame, their services have dwindled to dust. Ethical and Non-Ethical hackers both agree, Lookout Mobile is easy to bypass and doesn’t protect your devices from threats as their key service has been removed, malware protection. With Lookout, no matter if you have premium or not, your device will not be protected. Malware removal tools and threat detection have been removed from service all together. What do you pay for?… Data Scans. Scanning the internet to see where your information is. Other competitors do this for FREE. Lookout only provides you with a notification telling you when a new update is available for your device. Your device has this feature built in so why would you need an app for a notification? Save device storage space and remove and stay away from this app and similar apps. A brand is only as good as the services they provide, you won’t be getting any from Lookout, inc.

I misplaced my phone on a Friday night. Could not track my phone through lookout. I set off the scream feature from Lookout to try to find it. Turns out, my phone was left at a restaurant in a casino - I was only able to locate it through a *free google map location sharing with a friend. We retrieved my phone the next day. That following night when I was in bed asleep, my phone started screaming and woke me up in a panic... Lookout was completely useless to tracking my phone and it took a long time to execute the scream. I'm thinking why pay for this service when it doesn't work? I've had lookout premium for years but it's seriously slacking and doesn't make me any happier that it only tracks my phone a day later and scream sounds at the most inconvenient times and very alarming to myself and those around me. This is not the first time I've had to rush to turn of the scream days after I found it through another source.