Getaround - Instant Car Rental Software

Twice in a row now, this app has failed to notify me that my reservation has been forcibly changed, sending me to a car that doesn’t exist when they could’ve easily notified me before hand. With the first car, I was sent to a location in an unsafe neighbor, miles away, and the car was unaccessible. Upon calling customer service (20 mins on hold) the this app rep *graciously* offered to cancel my reservation and give me a $20 coupon off my next trip.... how kind! The second time, I specifically booked a this app in a garage to ensure there would be no issues (like last time) and once again, I show up and the car was miles away, when seconds earlier the GPS had shown it was in the garage. After another 20 minutes on hold I get through to a rep who also *graciously* offers to pay for my Uber across town to the new car, in downtown San Francisco, at 4pm rush hour, on Memorial Day weekend. New car has worse MPG so now we are stuck in traffic for more time, paying more money. Try this app today to have your trip delayed, a horrible customer experience, and everything will cost more!

I’ve used this app a few times now. I like that the app lets you unlock the car. No need to meet up with the owner. I’ve only met the owner once because the keys weren’t in the pocket pouch in the car. Every-time I fully inspect the car and document everything in the app. My experiences wasn’t bad. I have no horror stories. There is three things I dislike about it though. First off renters shouldn’t be charged for towing after 24 hours of drop off. Also there should be a gas card available. Filling up the tank shouldn’t come out of the customers pocket. Plus the distance that the car is at should be calculated by walking distance, not driving. That’s why I rent around day time. I would recommend for quick trips and to run errands. There is a mileage limit. 0.50 cents after that and they charge for tolls. Plus they charge for extension as well. Always park the car where you found it and drive safe and don’t park on the street cleaning side just read the road signs.

I just recently got a car from this app Miami and my experience was bittersweet - the first vehicle that I reserved was a Grand Cherokee Jeep - but it was not located where I was told to pick it up! I had about 15 small boxes to load into the vehicle - but it was nowhere to be found! I was then connected to an F-150 but it was located 35 miles away from my Downtown Miami location. Due to this mix-up - I was upgraded to a BMW X1 that was located near and it worked out just fine. The problem is this - while I traveled to the X1 - just 10 minutes away from my location - random and homeless street people rummaged through my unattended boxes and belongings and stole much of my stuff! My experience with the rider support team was beyond excellent. They are attentive and do everything to set things right. The other MAJOR problem was that my first car of choice was a vehicle priced at $42 - the vehicle that I ultimately drove was $81 dollars. I'm hoping that this app will credit and adjust by costs and refund over $350 - by overcharging me for the use of a vehicle that I did NOT want - the price was double my budget! Overall- my experience was great with the exception of being charged 2x more than what I wanted to pay. The BMW X1 was just amazing. The host - Jonathan was also great! I'm assuming that my overpayments will be credited back to me ASAP. THE app works great and the vehicle is a pleasure to drive. Mott Kornicki