Contact Classic Netspend Support

Believe me, if I could give minus stars I absolutely would. I’ve been a customer for over 8yrs, and rather enjoyed having an account with them. But recently, I tried to dispute two transactions on my account that ended up being fraudulent and instead of helping me, they denied the disputes and permanently closed my account, with no notification. On top of all this, they permanently banned me from opening another account with them ever. When I attempted to get answers on two separate occasions, nobody could tell me why. I kept being told I would hear back within 24hrs from their fraud department. But never did. I did nothing suspicious. I did nothing fraudulent. I reached out to my bank for help, and they double victimized me. Why would I EVER want to open another account with a bank who treats their long term customers like this? Absolutely abhorrent behavior and customer service. I HIGHLY recommend NEVER trusting this bank with your money. **UPDATE after response from dev**: After over 4 attempts now taking hours out of my day to call, get put in hold multiple times and get answers with the promise of having a response with an answer within 24 hrs time but left with no response, you expect me to email YOU to solve this?? Is giving an honest review of your company what it takes to get a serious response from this bank? Boy, this really is 2020 huh..

I have tried to scan my check and it keeps taking me to a screen that says Ingo at the top and explains process, you can’t get out of that screen and I’ve called Ingo customer service and Netspend and they keep throwing me back to each other and it let me scan a check last month. It did this before snd then fixed itself and this has been weeks so now I’m going to have to leave work to cash check and deposit it on card. I’m gonna cancel this as soon as I get my Venmo card in mail. So I decided to give them one more chance so I looked online to see what time the closest location opened and it gave time and I drove there today and location is closed for good (which didn’t say online) so I look up another one so I drive there and no one was there to open, lights out and door locked, it gave hours on door and I showed up 3 hours after they were supposed to be open. I have decided not to do business with this company anymore it’s too much of a headache. I not only wasted gas in my car but i wasted my whole lunch break and didn’t eat. It’s a shame because I’ve been doing business with them for many years.

My company partnered with netspend to sell the cards in our stores. And for doing so we received bonuses for every card sold. And employees didn’t have to pay a monthly fee. Well not only am I still getting charged $5 a month, all of a sudden I have no balance. When they took out $5 on June 16th that left me with $13 and some change. Now nothing. They also for some reason shut off my employees card for no reason. And when we called the number that corporate told us too. They couldn’t tell her why just that she is no longer allowed to have a netspend account. But this is also how we get paid our mileage when we have to help out at other stores. I have emailed support and I never get a reply. I have heard nothing good from customers that have previously had a card. They charge fees like crazy. And is a rip off. I no longer offer these cards unless I’m asked by customers about them. Word of advice netspend when you want people to sell your merchandise, don’t screw over the ones making you money. And work on better communication and customer service. Oh and 1 more thing . I can download the app but can never get in. Straight up crap.