1. Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
2. Get ready to manage your money – anytime, anywhere – from the convenience of your mobile device.
- See up-to-date balances and account activity
- Freeze and unfreeze debit cards
- Snap photos of your checks for easy deposit
- Get same-business day credit on deposits made by 10 pm ET
- Make transfers between Citizens accounts and to non-Citizens accounts
- Send money securely with Zelle®
- Manage all your bills in one place
- See payment history
- Add and pay any company
Plus, your finances are protected with the Citizens Bank Online Guarantee.®
Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
©2020 Citizens Financial Group, Inc. All rights reserved. Citizens Bank is a brand name of Citizens Bank, N.A. Member FDIC
I don’t understand the 1 stars
I’ve been banking with Citizens for ten years now. I’ve been using the mobile app for probably half of that time. I’ve had no issues with the app. I love being able to transfer my money from one account to another, I absolutely love the mobile deposit, I’ve never had an issue with logging in, and when I had a credit card I could make payments to it through the app. I also really like the feature where you can choose which accounts you want displayed on the app (you have to do this on the computer). It’s helped with my savings so much. I’ve had a couple issues with my address and I believe that recently they made it so you can update that info on the app.
No constant verification on debit card transactions
I’ve only been a customer for a few months but I am already a fan. I use my debit card heavily and the main reason I switched from chase and US Bank was I got tired of constantly having to verify my transactions. Yes I used my card at a gas station yes I ordered something through PayPal. If you’ve ever had to constantly deal with these annoying instances you get sick and tired of it quickly. At citizens I haven’t had any issues. Love not being embarrassed when my card would be declined at the other banks and I’d have to call and verify.
I honestly have not experienced the problems that are mentioned in some of the negative reviews, and have been very pleased with the app. It works very well for me for all the uses I’ve tried: mobile deposits, transfers, balance inquiries, switching between accounts and logging in using different I.D.’s (for business and home checking). My only complaint is that facial i.d. works for only one of the two logon i.d.’s, but I haven’t looked into it to see if I can resolve that since I only use the second logon occasionally. Standing back, I’ll say that in the scheme of things, this app is SO MUCH better than how we used to bank that we all have good reason to appreciate it.