To receive SMS text messages, you must have a user account on a supported server running SolarWinds Web Help Desk version 12.1 or later and an Apple Push Notification Service (APNS) certificate.
Web Help Desk Mobile enables your Apple iOS device to receive SMS text messages from SolarWinds Web Help Desk each time a customer ticket is created or updated.
SolarWinds Web Help Desk is a web-based automated ticketing solution that helps you manage your IT support requests for both internal and external clients.
Web Help Desk Mobile enables your Apple iOS device to receive SMS text messages from SolarWinds Web Help Desk each time a customer ticket is created or updated. Web Help Desk Mobile is not a standalone application. To receive SMS text messages, you must have a user account on a supported server running SolarWinds Web Help Desk version 12.1 or later and an Apple Push Notification Service (APNS) certificate. You can download SolarWinds Web Help Desk and the latest APNS certificate from the SolarWinds Customer Portal at https://customerportal.solarwinds.com. SolarWinds Web Help Desk is a web-based automated ticketing solution that helps you manage your IT support requests for both internal and external clients. This solution supports email ticket creation, automatic ticket assignment and escalation, asset management, and incident and problem management. You can download a trial version of SolarWinds Web Help Desk at https://this app.com.
By Shiraz Hemani
I use it every day and the push notifications are great for keeping you in line with SLA's. For the iPad, I have the app installed for push notifications but I prefer the standard web interface on the iPad screen for actually using the program since that gives me the full flexibility of WHD, including reports and queries. Not sure there is a need for an iPad interface when the standard web interface is already so comprehensive and displays well on the larger iPad screen.
By ThaBossog
Most of the time it crashes; others shows that it works. The app let you input all of the credentials for the Custom config. It authenticates then flips to the login screen then immediately turns back to the settings for credentials; I am unable to access the mobile version of WHD on my iPhone 4. -- App works like a charm now.
By Home72
When it works it works. When it doesnt you have to wait like 5 mins. On a Iphone 3GS 4.2.1OS When I change between screens alot the option bars disappear and all you get is the gray back round. If you put phone down for 5 mins and come back it will go back to normal. Restarting the phone or leaving the app and going back in wont fixed. U just have to wait for it.