Taskrabbit - Handyman & more Software

Just used TR to move shelving units from my friend’s apartment to mine. The whole experience was great and the app was easy to use (and I work at a tech company!). The notifications work properly (important!) and you can leave/read reviews for potential suggestions. I read almost every review before deciding on a TR and I had a really easy and efficient time with my task. So I’m shocked at all the negative reviews on here - take a minute to do your research and you won’t be disappointed. That said, because this is the App Store, one feature/UX suggestion I have would be to move the search to the header rather than at the bottom on Home as I actually had no idea it existed for most of the time I’ve had this app downloaded. Also, I wish you could set your TR results to sort the same way every time (I wanted price from low to high instead of recommended - it was annoying having to toggle that each time I searched a new time or date). Lastly, it would be more convenient to enter any promo codes in settings vs. after you’ve booked a task and are ready to checkout - especially since other sharing economy apps have conditioned us to do it this way. Other than those three things, can’t really complain and would use again!

I’ve known about task rabbit for years now ever since I first moved to New York City about five years ago. The idea of the service is really great and I even made some money myself when I was working for this app early on. However, since this app is owned by IKEA, it’s a little disappointing seeing that such a large company with the kind of revenue they have put so little effort into making sure the user experience with in the app itself is seamless. Checking Tasker reviews for example is not seamless because the reviews tend to carry over from one Tasker to another and so I may be wanting to see what Tasker Anthony is all about but Maria and her reviews are still showing up. Or in another case if I am trying to book a cleaning task and I want to look specifically for deep cleaners to be sure that they have their own equipment, the app doesn’t give me an option to actually choose deep clean it it’s only displayed by time expected to be spent on the task. So it’s a great idea for a service overall and my experience with individual taskers and their jobs have been great but the execution of the app still has a lot of room for improvement.

I recently had surgery and needed some help with simple things like folding laundry, so I tried the app. I was not satisfied. When I went to sign up and put in my info, I changed the keyboard to landscape bc that is how it is easiest for me to type on my phone. But then the fields I was typing in were totally obscured and the top half of the page wouldn’t scroll, forcing me back to portrait typing, which is harder for me and I make more errors. Please fix the landscape typing. Next, it asked to use my location and pinged me as over 50 miles from where I was and told me it was not available in my city. I manually entered my location, but if an app is going to use location services, get it right. Finally I am able to describe my task. I input all the details and it says there is nobody available but I should try a different day or time. I go back and change the day/time at least 20 times before finding an offer. I suggest a feature where the app asks if you want to see when taskers are free when results come up empty. And finally, after ALL that searching, the SINGLE Tasker available wants to charge over $30/hour for light housework! Insane! You don’t need a master’s degree to fold laundry, which is literally all I needed help with. I was willing to pay minimum wage plus maybe a tip if they did well for this extremely basic task, but not more than I make in an hour at my own professional job. Overall, quite disappointed with this app.