CNN app not working? crashes or has problems?

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Last Updated on 2024-10-21 by CNN Interactive Group, Inc.

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30 User reports:
App has problems

User reports 30

⚠️ Most reported problems ⚠️

Not working

45.7%

Crashes

14.3%

Something else

14.3%

Connection

11.4%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of CNN Problems 😠👌🔥

-Stripped away the control and flexibility the user once had

-No longer able to Go Live, click on Schedule and select a show to watch which had previously aired that day

-Biased news

35 Reported Issues: 😵🆘🛟🚨📢

Steve Corcoran

2022-04-13

Same issue as William - except I haven't gone through the phone cache and the rest.

William

2022-04-13

CNN app keeps crashing on my iphone 11pro - I deleted & reinstalled it several times, did hard reset on phone, emptied cache thru hard , turned off vpn, etc is your new version of aop from 2 weeks ago widely malfunctioning ?

Rob

2022-04-07

Opening screen shows choices between national/international news. App is stuck on this screen

Tom

2022-04-06

Opening screen shows choices between national/international news...have tried fixes shown on internet....no help

🥺 🗣️Troubleshoot | Fix Now in One Click

Paul Solon

2022-03-11

For month iPhone 13 have to close and reopen everytime…WHATS YOUR PROBLEM…

Showing 31-35 of 35

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Common CNN Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot CNN app on iOS and Android devices. Solve all CNN app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

CNN iPhone Issues and Solutions

CNN iOS app crashes, not working, errors
CNN iOS app network issues
CNN on iOS has black/white screen

CNN Android App Issues and Solutions

CNN has errors/crashing/not working
CNN server network connectivity issues
CNN has black screen

CNN iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever CNN app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix CNN app crashes or not working on Iphone (iOS):

Close and restart the CNN app on iPhone
Update CNN app to the Latest Version for iOS
Uninstall and reinstall CNN iPhone app
Update your iPhone to the latest iOS version

Fix CNN on iPhone unable to connect to server/internet connection issues::

To resolve CNN network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix CNN black/white screen (blank screen) on iPhone:

Follow the CNN iOS app troubleshooting guide Here →

CNN Android App Issues and Solutions

Fix CNN not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent CNN app issues:

Force Stop the CNN App
1. On android, goto "Settings" » click CNN app. » click "Force Stop".

Update CNN to the latest version on PlayStore

Clear CNN App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "CNN app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch CNN.

Fix CNN unable to contact server/ CNN internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click CNN » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got CNN » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch CNN on android.

Solve CNN black/white screens issue on Android:

Follow the CNN android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at CNN Interactive Group, Inc., developers of CNN.

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E-Mail: [email protected]

Website: 🌍 Visit CNN Website

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Developer: CNN

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Developer: CNN

E-Mail: [email protected]

Website: 🌍 Visit CNN Website

About this app

Get the news you want, the way you want. • Get daily news, in-depth reporting, expert commentary and more. • Set custom alerts and notifications for news updates. • Watch exclusive news programs from the anchors you trust. • U. S. and Canada: Watch this app, CNNi and HLN live coverage with your TV provider. • U. S. and Canada: Watch this app Original Series and Films on-demand with your TV provider. Stay informed on breaking news with the global newsgathering power of this app. this app has correspondents and bureaus reporting from across the world to keep you updated and informed on what matters most. Personalize your experience and choose the news you want by category: Politics, Business, Health, Entertainment and more. Never miss a breaking news story or important update again. Enjoy a 10-minute preview of live this app coverage each day. Log in with your TV provider for unlimited viewing.