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The app is awful. From what I’ve read about the app online, and from the many users who expressed the same complaints as me, I have a strong suspicion that the positive ratings on here are fake. Especially given the number of ratings versus the number of subscribers that Sirius has. I’ve had the app for a while now. Like many, I suspect, I only use it to listen to the “Howard Stern Show.” But the various functions on the app that are supposed to enable you to restart the show from scratch if you don’t tuning immediately when Howard begins, well those functions don’t always work. And if you pause the show at any point, and go back to it, more than half the time it does not resume where you left off. Sometimes, it doesn’t even happen after a pause. If you are walking somewhere listening to the show but not in real time, and you walk through a store’s WiFi or something, the play jumps to the live feed. I’ve read that these problems are very common. A lot of people with the app express this same dissatisfaction. I have brought it to the attention of Sirius, only to be told that I should delete the app and re-download it. Their customer service is as bad as their app. Frankly, because I am so reliant on the app to listen, I am strongly considering canceling my subscription altogether.

Does Sirius even read these user reviews and care about customer service? For 2 months all my favorites keep getting deleted. Lately it seems to occur almost daily, sometimes even twice in a day. Before that it had been every couple weeks. I’ve seen other reviews claiming the same thing. Do you even read the user reviews? Last month I even sent a Feedback email to tech support reporting the issue and was given a response that they will reply back within 24 hrs. Nope. Nothing. Not even a follow up. And meanwhile, the problem has gotten worse and it’s very time consuming to constantly go back & forth re adding shows to the favorites list. In addition, 3 times in the past week and as recently as last night, I haven’t been able to access anything because the app keeps saying “we’re sorry but you seem to be offline. Please check your WiFi connection or try again later.” There’s been absolutely nothing wrong with my internet & WiFi. This used to be my favorite app and I use it daily mostly for MLB Radio. But lately this app has been horrible and I’m paying too much money for an annual subscription to put up with this crap.

I would never promote you guys the worst customer service I’ve EVER HAD I work at the T-mobile call center service and this would be unacceptable and what would be Labeled a “customer mistreat”. You couldn’t refund me my money because service were so call provided after a free trial was over. Your team didn’t even take the time acknowledge the fact that I’ve tried reaching you guys multiple times to cancel service BEFORE THE TRIAL ENDED but because yall chose to continue a service I was not using or paying for anymore this is my fault. Then soon as I got money on the card that was on the account that yall stopped trying to charge, you went ahead and took the money today. This morning I finally got a hold to someone after calling three times because the 1st two tries I the reps hung up and the messaging team I contacted before y’all opened they reply when they want. You won’t get a message back in time unless you text them multiple times or say a bad review and this happens when your ALREADY CONNECTED with a rep. Its obvious I wasn’t using the service why else would I call for a $8.79 refund it’s not that much money.