Contact Battle net Authenticator Support

Their policy to not accept pre-paid phone numbers is ignorant at best. One of those things, I’m not changing my entire phone plan for one thing and one thing alone. My phone number, that I’ve had for over 7 years, has never been a problem on literally any service whatsoever, using it on everything from game accounts, to IRS filings… Activision-Blizzard is seemingly the only service I’ve come across during this time that maintains this policy. If you have a service like Metro, or some other pre-paid phone provider, don’t bother downloading this.

Today I had a security alert email from blizzard. So I took the necessary precautions and changed my account passwords and my email account password. I downloaded this app to enable extra security and it will not accept my password I just created. I have signed into it from 3 different browsers to make sure I am using the right password yet this dumb app still tells me I’m entering it wrong. I guess it’s slow to update to recent events. Thumbs down from me. Google Authenticator is much better and hassle free

NOT for the iPad. It’s basically the mobile app that you can tap to stretch out and ONLY use in portrait mode. This is the year 2021 and the iPad Pro has been out since when, 2017? And still we don’t have an update for this app? I put it on both devices, phone and iPad, just in case I get a new phone, or iPad, or have to restore one to factory. It’s really ridiculous, and lazy, of developers who just port their mobile apps to iPad and basically tell us “Ah, just deal with it. I don’t want to do any more than I have to.” Microsoft has landscape and iPad version. Google has landscape and iPad version. All other Authenticators have landscape and iPad version. This one? Still in the dark ages and lagging far behind. Give us the option to use another authenticator if you are not going to update this to 2021 (or even 2017) standards. Solid 2 1/2 - 3 stars app for usability as it does what it’s supposed to do, but loses a few stars for being, well, just plain lazy in my opinion.