Bank from almost anywhere with the Chase Mobile® app. Manage your accounts, pay
bills, pay people, deposit checks, even transfer money. And do it all safely and
securely with your device. Manage Your Accounts [+] View your account
Listed below are our top recommendations on how to get in contact with Chase Mobile®. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Chase Mobile®. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of JPMorgan Chase & Co.
Get Pricing Info for WeddingWire
I have used the Chase online banking app for 7 years now. I have always raved about how convenient and secure it is. I have never had a single issue until the last couple of months. I have had to reset my password more times than I can count. I will reset my password, write it down somewhere where I can remember, allow Touch ID, and then I am able to access my account for a glorious 3-5 days (maybe). It’s awful. This problem has gotten so out of hand that I will most likely be switching my bank. The resetting process is ridiculous. Security questions, SSN, credit card info, other personal info, etc. After a few days of going through the process again, I will start to log in to my account, only to be told the password is incorrect. It is never incorrect- the system just has a glitch. Has anyone else had this issue? I pay bills with the app, including my credit card (which is through Chase). It’s not just a problem with the app either. When I try to login with my computer, my information is still “incorrect”. I don’t always have the time to sit down and reset everything again. The app is wonderful when I’m able to use it, but the fact that I barely can cancels out any great feature. This is a major problem that needs to be fixed.
The in app mobile deposit feature is a nightmare! It totally destroys the convenience its suppose to provide! It is so annoying trying to deposit a check when the feature only relies on the camera to capture the other person’s account # on the check. I’ve gone through retake after retake and the camera constantly captures only a partial account # and it won’t allow you to manually correct it. I’ve used it multiple times before, but today was worse of all! After trying about 7 times, I went ahead and sent it through with the truncated # by accident. However, I quickly called the Chase to ask if they can see the full account # of the check because the app keeps truncating it, and they said yes. So I asked could they correct it on their end because the camera keeps picking up the wrong #, and they said no. I asked why can they override the # the app picked up since they have full pictures of the check, and they said they can’t, but will have to return the check with a $12 fee. UNBELIEVABLE that a bank of this size can’t override a mistake their own app makes when they have the full check in front of them! So no one can override the mistake this apps makes and the customer gets charged! So annoying and inconvenient!
The Chase mobile app works great, except for one thing that is honestly the simplest thing to include in a mobile banking app and its extremely frustrating that they don’t have it. With every other banking app, the TOTAL is calculated for you after every single transaction. The TOTAL number is displayed in a smaller font under the transaction cost - how else are people supposed to keep track of their total payments? When you submit a payment to Chase, the only thing that changes in your current balance - how the hell are you supposed to know what was posted, what was included, what was deducted. It’s SO SIMPLE to include TOTAL minus WHAT THE CUSTOMER PAID, so they can SEE themselves and actually KEEP TRACK of their credit card payments. It’s ridiculous to expect customers to calculate themselves. Please open the BANK OF AMERICA mobile app and copy how they provide customers with their TOTAL remaining costs. BOA has it for their checkings, savings AND CREDIT CARD accounts. Honestly, it seems a little SHADY of Chase to not provide a simple calculation per transaction to help their customers keep track of their expenses. I love the Chase card and I don’t want to cancel it but this makes it very difficult to keep track of my MONEY, which is just ridiculous.
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