Contact CIDER Support
Published by CIDER HOLDING LIMITED on 2023-12-04 About: Welcome to Cider: the fashion brand of the new generation.
We curate an
inspired closet for the global trendsetter in all of us, bringing you
affordable, everyday statement pieces that make you feel like the main character
every single day.
How to Contact CIDER Customer Service/Support
Listed below are our top recommendations on how to get in contact with CIDER - Clothing & Fashion. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact CIDER - Clothing & Fashion. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of CIDER HOLDING LIMITED
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Developer: Cider Global
E-Mail: [email protected]
Website: Visit CIDER Website
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Reported Issues: 24 Comments
By Céline Truong
1 week agoI want to Return my Order because the size doesnt fit. But i do Not get a Verifikation Code to my Mail so i can Not log in. ... Thank you for your help
By karen lee
6 months agoI retunred half of my order and has not received my refund, they are saying it will take 25 days. This is my first and last time dealing with CIDER!!!!!!!!!!
By Fev Basacoy
9 months ago100% SCAM ordered in facebook website for $80 and I never get any email on my order confirmation, I thought i put my wrong email but i got the email from my payment l. Never received any update about my order or even about the delivery. I emailed them couple times but they never respond. You’re a scam!!
By Mona
9 months agoIch habe noch keine Ware erhalten. Soll aber zahlen. Best: 3301904031. Bitte klären sie das mit Klarna. M.f.G. R.Rumpf
By Angelina Monlouis
9 months agoI placed an order for an item. The item was delivered to the wrong address. Attempts have been made to recover the item without any joy. There is no provision to say that the item has not been received or indeed to ask for a refund given that I have not received the item. I am really disappointed as the item was wanted for a special occasion. How can this have occurred? There was no telephone contact or email to confirm that delivery had been made. As you have no provision to issue me with a refund because the item has been lost in transit I will have to contact my credit card company to make an official complaint and to get my money back. I am also disappointed that I am unable to contact you via phone.
By Angelina Monlouis
9 months agoRe-Order #3734927031 I placed an order for an item. According to Yodel JD0002230764521806 was delivered to me, the customer on 19/6/23 at 12:45. Delivery was made to an address with a postcode ending 3JR. The package should have been delivered to me, Miss Angelina Monlouis at 6 Marten Road, Folkestone, Kent CT20 2JR but it never arrived. I contacted NH Elizabeth who confirmed that she made a delivery to an address with a postcode ending 3JR and not my address. She agreed to attend that address to recover the item and attempt to deliver the package to me today. No attempt to deliver was made. I have made attempts to contact the courier again, there has been no reply. There is no provision to say that the item has not been received or indeed to ask for a refund given that I have not received the item. I am really disappointed as the dress was wanted for a special occasion. How can this have occurred? There was no telephone contact or email to confirm that delivery had been made. It would also be interesting to see how/when the package was handed to the customer. I would like to see proof of this. As you have no provision to issue me with a refund, I will contact my credit card company tomorrow to make an official complaint and to get my money back. I am also disappointed that I am unable to contact you via phone.
By Madelaine
1 year ago1000% a scam do not order with them
By finger [email protected]
1 year agocomarch2000 password for eternal.com if you happen to encounter
By Cheryl Jensen
1 year agoCider charged me for my order, and I have no confirmation, nor any shipping details.
By Nhi
1 year agoI return items but no refund back! I don’t know when! Please can u refund my money back! Thanks
By Amanda Colbeck
1 year agoHi my order is saying deliverd but I have not received ?
By Kathy Wilson
1 year agoI accidentally made two orders I would like to drop one and keep one thank you
By Aisha Mackintyre
1 year agoI I send back the pants I order but still now I don’t heard from u guys
By Diana
1 year agoSeit eine Woche bete ich um einen Return Schein damit ich meine Klamotten zurückschicken kann. Meine Bestellnummer lautet: #1644969446. Ich bete um einen Return Schein
By Madelyn Lemaire
1 year agoI put in the wrong city for my shipping address. It is supposed to be Youngsville.
By Catherine Mackay
1 year agoDear Cider I have placed an order through Facebook and have received no confirmation email and the money for the order has been taken from my account. I have no order no or shipping details please can someone contact me and let me know what is going on!!
By Sally collins
1 year agoOrdered dress still not received despite rearranging delivery ? Please advice 1459745493 order num
By Rebecca Stum
2 years agoI placed an order, received it gad to return a partial part of it. Return couldn't be delivered no address found when sent to provided address. POOR CUSTOMER SERVICE, I WILL NEVER ORDER AGAIN PLUS I WILL NIT GIVE UP UNTOL I GET MY $44 BUCKS.
By Gabriela Lopez
2 years agoI ordered an outfit with cider using their size chart and still, one of the items was way too small for me so. I wanted a refund, return the time. and get my money so I could get another one in a bigger size. When I try to reach them I never got a response except for an automated email to check if my issue was solved. When I tried to write another email it kept saying error because cider's mailbox was FULL! What kind of customer support only has one way to contact them and doesn't even pay attention to it because it is full!! Terrible service, such a scam! I am starting to believe it's a ghost company. Save your time and money and do not shop with cider!
By Anna Kovalchuk
2 years agoMy order was canceled without my knowledge or permission. Thankfully I paid with PayPal, so I got my money back, while a lot of people never got there money back. This is so f*cked up! I'm actually starting to quastion if this is even an actual thing, and not some kind of scam.
By Jolita Moliejiene
2 years agoHi I tried to process for a full refund with you guys a week ago but heard nothing back can you advise please ?
By arihoohana
DO NOT BUY
Do not buy from Cider. When I first saw it advertised on Instagram, I thought I’d give it a chance. Everything went completely fine when ordering and being delivered, until it came to the return. The items I bought didn’t work out at all, so we followed the instructions and sent it back. It has been a month since we returned and still haven’t gotten a refund back. Horrible customer service. We have been sent lots of confusing and contradicting emails from their customer support that get us no where. We are still battling to get our money back. They don’t have a way to contact them for customer service besides through email that is automated. You can tell since there have been multiple grammar mistakes all through it- very unprofessional.
By AGlover10
My new favorite brand!
I stumbled across this site while I was on tiktok a couple of weeks ago and it has absolutely ruined my wallet!! They have so many cute things to buy that are 100% my style and they got to my door so quickly! The clothes looked exactly like the pictures showed and although they are not high quality, they are definitely worth the price. My only problem is that there weren’t very many clothes in my size (xs) although I’m finding that’s a problem in lots of places now. I will be ordering from here again!
By Lauren0694
Great for the Market it is
Let’s be real… we know what we’re getting. My first order had no expectations. Ordering the correct size was a bit difficult, as it always is for a woman! I ordered S in tops and bottoms and would have been fine with an XS. I logged in through the app to initiate a return and found an option to get store credit w/o having to return the items. I LOVE this option because I will be reordering in the XS and now I don’t have to worry about the wasteful shipping all the way back to the warehouse. Hello carbon footprint!!! Well done cider!!
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