Cerebral - Mental Health Software

1.) I have been with this app for 3 months and I cannot give them enough stars. I have been in therapy for 12 years and have had my medications adjusted multiple times over the last 3 years. This has been the first experience that I feel truly heard by my therapist (Sara W.) and my provider (Monica F.). Their ability to have direct communication with one another has expedited me getting proper help. They make it a priority to get in touch with one another right away when they feel changes need to be made. 2.) Being able to look through therapists’ profiles before committing to seeing one was also a great experience. I got lucky and LOVE working with my initial choice, but it’s great that you can switch from one therapist to another, without having to physically go to a new location. 3.) This app is so convenient and easy to use. I get help from the comfort and privacy of my own home, which has helped significantly to working through my struggles. 4.) I honestly see myself using this service for an extended amount of time! I have been feeling significantly better since starting with them in ways I haven’t felt in years. THANK YOU ALL FOR WHAT YOU DO!!

and they got me one. i downloaded the app yesterday after i came across it on a tiktok ad. i felt like it was a sign. even though i ignore all the other ads on tiktok i figured i’d give this a chance since i’ve been going THROUGH. SOME. ISH. i over slept through my alarms (go figure , i am sleep deprived and depressed) and show up and it says my therapist was available but no one was there so i join the room , and wait . go back into the app and try to reschedule being all sad cause i really wanted this appointment. I just made it yesterday , i haven’t even had the app 24 hours yet but i KNEW i NEEDED this appontment and i really didn’t want have to call the suicidal hotline cause i didn’t feel suicidal but i just don’t have any motivation to live (if that makes any sense) anyway my therapist is AMAZING. tomorrow i have an appointment with a care coordinator. i’ll update after that one.

So i started this app for actual help with medications. My primary doctor was managing them all, and bless her heart she tried. She would just add more medications each time I addressed a new issue. At one point I was on 7. 6 mental health related. So I joined this app for management of medications. They did help me decrease medications. The support staff responds promptly. But for the price of the service plus the price of all the medications it is expensive for the service I'm getting. I see a doctor MAYBE once a month if I'm lucky and they’ve changed doctors on me too. With changing doctors came changing medications. I haven’t felt regulated at all since being on this service and am searching for a physical psychiatrist. I want someone who listens to what I have to say and can properly diagnose and prescribe based on history. Unfortunately my doctors on this app doesn’t really listen to me or ask any questions. And when I say the medications feel like they aren’t working, they just brush it off. this app could do better and do regular check ins with clients on how they’re liking the service. I was also double billed once for medications and they fixed that issue by delaying my next delivery. They did this quickly so that was nice.