Contact Beem Support

After I signed up in February submitting all my required information and proof of income. I’m told I have to wait until my second direct deposit hits to meet the required income amount. So it hits and I’m at the required amount, then I’m told my account still needs to be reviewed. Just yesterday, after now 4 payrolls I get that I’m qualified for a whopping $40. When I try to collect it I have to add my debit card to the “primary card”. I reach out to try and change the account (I have two linked) because that is the correct account and my card is linked. I knew the issue long before. I reached out all day about this and lady told me I needed to delete one of accounts to make the other one my primary. Oh but when I do that it will change my qualifications and I might need to start over. I literally took the time to do all these useless steps for them to put me back at square one, and no response from anyone since then. You guys are really useless with all the waiting around. The point is to be fast because it’s money that is needed. I was told by a staff member that they are smaller company and are not funded like other apps. This is why it takes so long, so if one qualifies and you choose not to assist after then seems like you’re picking and choosing who you will assist. Pretty sure that’s not legal. Oh yeah the app kept freezing and k was told I’m using an older version but when I came so update it was the most recent version.

Before support tries responding swiftly saying to e-mail, I have been emailing since November and been ignored so emailing you isn’t an option, cannot unlink my bank, asked customer service for help with this, they told me to do it myself in the app, when I kept telling them the button in the app won’t unlink the bank they just repeated themselves like brain dead robots. So emailed and emailed. Still nothing but silence. Now here is where it gets sketchy, the app gives you the option to delete your application(I was never able to even submit one) and claims they will delete all of your information immediately and retain nothing. That is not the case at all, as I closed my application and account a month ago, tried to sign back in and was greeted with you closed your application would you like to reopen it, so I did just to see, and the application had all of my information saved in it. So what’s the point of deleting it if your basically just pausing it and holding information? Likely this company is retaining information to sell it at a later time. Customer service does not respond to emails, so developer if you respond to this saying to e-mail you and you’ll fix it, your lying because I’ve been trying for four months now and have only been ignored. This app needs to be removed from the App Store til they fix it.

The answer to that question is NO. This app has never worked properly. There as always been one issue or another. Now I can NOT link my debit card. It only takes me to a blank screen. When I try to skip linking debit card it tells me my bank account is disconnected. When I try to re link my bank account it tells me it’s already linked and to try another account. That’s the bank account I have, that’s the bank account I use it’s the bank account I want to use. I’m not opening another account just to use your service. Fix the app so it works properly. Update: as of December 6,2021 the issues still have not been resolved. I have asked them to delete my information from their files since they are refusing me access to their service. They are refusing to delete my information. They only ask for more time to resolve the matter and keep asking me to do things I’ve already done and don’t work. Update as of December 9 the matter is still not resolved and the are still refusing to deleted my information which they have no legal entitlement to keep. They just keep repeatedly telling me to link the debit card associated with an account I no longer use. They refuse to understand that that is the issue. The option to link that card isn’t available. I keep getting an error message.