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The brush, itself, is great. The pulse every 30 seconds really helps to ensure proper brushing. But this app is a joke. After having my brush for 2 months, it started getting erratic with syncing to the app. The time stamps would be WAY off - often by more than 12 hours. It would usually show my nightly brush as happening only a few minutes after my morning brush. I complained to quip, and they sent me a replacement brush, the entire time implying that I was lying. The replacement brush worked great, again, for about 2 months. Today, I saw that my brush from last night is listed for a few minutes after my brush yesterday morning. It’s happening all over again. Get your act together, quip. Edit February 2022: The brush is no longer vibrating even with a fresh battery. The brush is only 8 months old. I’ve ordered a Sonicare and can’t wait to put this Quip fiasco behind me.

I got the smart brush about a year ago, however it doesn’t pair when using Bluetooth. The package clearly said “smart brush” and inside had the instructions on how to pair the brush along with other things. I saw that other reviewers here using the smart brush also had the same trouble so maybe it was an app issue because I couldn’t access the actual app without pairing the brush first. I decided to wait on it for months to see if the people behind quip would update the app and fix the bugs. It seems like they did and people are suddenly seeing the brush finally being paired. However, I’m still not able to pair my brush. Now I’m just thinking my brush’s Bluetooth doesn’t function or that my package contained an electric brush instead of the smart brush like I purchased. Either way, I tried to make it work but it’s clearly not worth it.

I have used quip for almost a year now, and I keep hitting more and more obstacles with this company. The refill subscription ended up being useless, since the package for my replacement brush head shipped and then magically disappeared. I emailed customer support and all they did was blame Covid and did not issue a refund. I canceled my subscription and just figured I’d go to my local store that had the replacements and do that every time, but I’m disappointed with the functionality of this app as well. The app is forever stuck calculating my points. I haven’t known how many points I have for quite a while now, and I’m pretty sick of hoping for it to finally work someday. I’m ready to just delete this entire account and just use the toothbrush alone at this point. It’s more annoying than anything else, and I have points I can’t access. Very disappointing.