HappyFox Help Desk 2 0 Overview
HappyFox Help Desk has been rated as the ‘Best Help Desk Software’ by PC Magazine for the last 5 years in a row.
HappyFox Help Desk is a cloud-based customer support platform.
It offers an enterprise-grade help desk ticketing system and knowledge base software.
HappyFox is used by over 12,000 companies in 70+ countries across education, media, e-commerce, retail, IT, manufacturing, non-profit, government, and many other verticals.
Official Screenshots
Product Details and Description of
HappyFox Help Desk is a cloud-based customer support platform. It offers an enterprise-grade help desk ticketing system and knowledge base software. HappyFox Help Desk has been rated as the ‘Best Help Desk Software’ by PC Magazine for the last 6 years in a row. HappyFox is used by over 12,000 companies in 70+ countries across education, media, e-commerce, retail, IT, manufacturing, non-profit, government, and many other verticals. What you can do with HappyFox Helpdesk 2.0 App: - Access your support tickets on mobile - Quick access to the “My Pending” tickets list - Filter and view tickets by Categories and Status - View complete Ticket Details and Ticket History - Respond to customers quickly by adding Ticket Updates - Add Private Notes to collaborate with other support agents - Track your weekly performance Your HappyFox tickets are at your fingertips. Literally!
Top Reviews
By Gt218
No Canned actions?? 🤯🤯🤯
How do I add a canned action to a ticket? There seems to be no way to add a pre-written reply like in the old app? There was no onboarding in the app either… help and support brings me right to a chat bot, which doesn’t tell me how to add a canned action. There isn’t even a knowledge base where I could look this up. Shouldn’t a pre-written response be the main thing there when composing an email? Aren’t 99% of all customer support ticket responses canned actions? The only button on the screen is “proceed”. How can this be a customer support app without the number 1 feature that customer service reps use?
By indycolts2k6
New app needs work
No way to record time, can’t change who you’re replying to, and who knows what else. They should’ve tested this thing better before releasing it. Switching back to the old app.
