ShutEye Status

The app was frozen even when I refreshed the app multiple times and even shut down and turned back on my phone.

Not recording sound

My shut eye recordings won’t play :(

My recordings won’t play

A few times I have woken and ended the tracker and the sleep data did not track. The tracker was started at night, and I hit quit in the morning. But notice that it actually hasn’t tracked.

After two days the app stopped recording my sleep for me to play back. It does still seem to work. But I can't play any longer the little sound snippets. Did I delete something that does the recording? If yes, what do I need to additionally download or do to make it work again? Thank you for advice. Kim Engelen

I have tried for days to cancel this trial of “shuteye” to no avail! There is no cancellation on it in settings! PLEASE CANCEL THIS IMMEDIATELY!! PLEASE RESPOND. THANK YOU. JUDY BUTTS

I have recordings from last night, but when I press the arrow button for it to play, nothing happens.

Can’t access recordings or other data except the main screen.

The app itself works great, but it does not sound an alarm even if its setup.

I wish to cancel my trial subscription

Sounds shit off after 20 min or so, timer icon grayed out doesn’t let me adjust how long sounds play

I am trying to delete myself from eyeshut. I’ve used it twice and just simply want my name and info deleted from this app. Please delete me so I have nothing to pay. I am within the first free week. Please answer. Barbarajeanne1@redacted

Neither my sound mix nor my alarm have sound. This happened for a few days just over a week ago.

It seems my app stops working if I get up during the night. For example, if I get up at 2 am, the app only records the period of time I originally fell asleep until 2am. It is plugged in all night.

The horoscope is no longer showing

My Shut Eye is not working correctly. I want to reinstall the app but do not know how.

When I hit play to hear my sounds I am not hearing anything. I have checked your volume and it is up all the way. What else could be causing this?

Does not finish a whole night with me! 🤷🏼‍♀️I leave it connected to my cable like you say, but like last night it went from 10:00 to 11:54! I woke up at 6:30 this morning and of course didn't have to shut it off. Like this when it's working.

Hi. Had my first night of shut eye. It was great. This morning I was looking through it and accidentally started the next day! I don’t know how to stop it and reset it to use tonight not this morning! Please help. Thanks.

With mine it says I’ve made the noises but says it’s locked and I’ve got to pay to listen my sister has it but dosent pay and i let’s her to please help me

I've been charged and I have been trying to cancel this subscription before it started to take payment!

App works fine for awhile, but when I get up the middle of the night it stops recording even though it says it's working.

Could using a humidifier in my bedroom interfere with the recordings . I have had much lower snoring and suspected sleep apnea episodes since using it for the past two nights. Would it block out the snore sound?

When I nothing works. Recordings don’t play . Not even 24 hours. Garbage.

The app won’t open. I click on it and it automatically closes again. I’ve had it for nearly a full year with no issues and now it just won’t open?

The app will no longer open. I don’t want to delete and reload as I’ve already paid for it.

I click on it then it auto shuts off

I’ve been using it for a few months and now it will not open. When you click to open it, it just closes automatically

Only after two days, my app doesn’t work. When I click the app, it does not show anything which means I cannot open the app. I have tried to shut my iPhone down completely and re-started the phone and tried again with no luck. Please let me know what should I do? Thanks!

Only after two days, my app doesn’t work. When I click the app, it does not show anything which means I cannot open the app. I have tried to shut my iPhone down completely and re-started the phone and tried again with no luck. Please let me know what should I do? Thanks!

I downloaded the app last week and today and have only been able to get one nights worth of recording. I turn the app on when I go to bed and wake up in the morning and check it and always get the same error code. It just states that sleep app shut down unexpectedly but don’t worry your information with them. When I look at the information nothing was actually saved. What can I do to get this to work? The one night at work I like the format of information.

Until last night it was gathering statistic but Sunday night it did not. Was it something I did or what do you think the issue is?

I downloaded the Shut Eye app last week but if it is to believed I have had about 30 minutes sleep for the last 5 nights. I am following the instructions to record but in the morning it gives the time I switched it on and off but says I’ve been awake the whole time. Feel like I have been ripped off

No volume

The app is no longer accurate. It records awake time when I was asleep and deep sleep after I’m up, walking around, making coffee, and doing email. Should I uninstall and reinstall app?

Where do I swipe?

The volume button on my iPhone does not adjust the volume on shuteye…it use too but it has stopped…it’s either too loud or too low…cannot be adjusted…my other sleep app volume is fine but shut eye is my favourite…plz help

Cannot replay any recording. Press play and nothing happens. Stopped working 2 days ago.

For two of my last sleep tracking’s I have not been able to hear the recordings. They are there but when I hit play it does nothing. I can’t even go back to previous night that I’ve listened to before and hear them Again. It just is silent when I hit play but I can see the audio file but hear Morning.

My app is frozen on the weather What should I do

Hello My Shut Eye App is stuck on weather report mode and cannot change

Shut Eye is not showing my report. It goes right to my local weather report and stays there. I see lots of people with the same issue. Help please?

My app gone to weather report and frozen. Unable to move-

My app has also gone to weather and is frozen on it

My app has gone to weather and wont change

My app has gone to weather mode and won’t change

I have no sound and the 'fall asleep' record of how long it takes me to fall asleep is always wrong

The Shut she app has stopped working on my ipad and in addition it has rendered my ipad unusable. What am I suppose to do?. This app's screen has taken over the home screen and wont allow me to access the home screen. It's like a frozen app that has crashed my ipad.