Contact Kora Money College Student App Support

I do not recommend this platform for anyone. I haven’t been able to log into the app for several weeks now. Every single time I try, I keep getting an all white screen. I know for a fact that it is not my login credentials that are the issue, because I’m able to log into the website. But of course the website does not allow you to make a payment or request a loan. The only thing that you can do on the website is manage personal information. I received a text message saying that my account is past due, and the text says to log into the app and make a payment. Smh. I’ve deleted the app about 5 or 6 times updated my password and still all I get is that all white screen and it does not go away. Clearly the app isn’t monitored. Or Boro knows that there’s is something wrong with the and basically doesn’t care. Wish I could cancel my account, and never return. I emailed support, and explained the problem. Literally all they said a was “ Sorry about the issue you are having.”

ANOTHER UPDATE: They will literally NEVER answer the phone. When it goes to voicemail their inbox is full. They don’t respond to applications in 1 business day like their website says they do. And also don’t respond to email until days sometimes weeks later. STAY AWAY. UPDATE: there is no way to view account information like payments made & payments due. You need to email them to get these documents & they don’t respond within 24 hours. It will take days for them to get back to you. Literally the worst customer service I experience I have ever encountered. They will not help you if you lose your job due to COVID-19. I lost my job because of COVID-19. In California the unemployment department is having an enormous delay in sending out payments to the unemployed. It’s literally in the news (major news organizations) so I’m not just making this up. I emailed them & asked if they could help me during these hard times. I received no reply. Instead I was sent an automatically generated email stating that my delinquent payment has been sent to the credit bureaus. They did the complete opposite of helping me in the middle of the worst pandemic & unemployment rates the country has seen in about 100 years. STAY AWAY!!!!

Update: they FINALLY fixed the Capital One connection. Taking 5+ days to process a payment is INSANE! It literally comes from my bank account the very next day but still takes over a week to “process” and unlock recharge. I had ONE failed payment my whole entire loan, a bank error, and rectified IMMEDIATELY with a complete loan payoff. Now I’m told recharged has been disabled from the ONE failed payment of SEVENTEEN dollars, that was fixed the same exact day I got the notification. These issues with capital one are so annoying. Customer service is no help at all. Kora claims it’s Plaid, I contacted Plaid myself and they said ABSOLUTELY NOT. Kora says oh we’ll look into it. So annoying not being able to connect my new account appropriately!!!!!! But they have no problems pulling payments from the account.