Contact Brief Support

Does not seem independent. Slightly left leaning. I understand the concept is being brief. However, it is a little too brief, does not give enough information about stories. Unfortunately the app does not support word definition. If a word is unknown, you have to leave the app and look it up manually on the internet. As an immigrant, my English is not perfect. Therefore, I use this feature a lot reading The Wall Street Journal or The New York Times. Both publishings support this feature. The price feels somewhat high in comparison, considering what is being offered.

I love the user interface and how it gives the facts with sources as well as several perspectives when available. Thing is this app did NOT hit the ground running. They seem to lack any enthusiasm of finding out what the reader actually wants out of a reading app. I think the app could improve by adding a search box engine and a place to bookmark stuff that you would like to read at a later time. Considering this is a paid subscription app, I was expecting more articles. I can get through all the briefings fairly quickly and I find myself constantly checking the brief app to see if there are more posted briefs. After being disappointed in the amount of articles that they are able to administer. I have chosen to remove the app and cancel my subscription before the free trial ended. Furthermore the customer service is non-existent. I have messaged them over a week ago and have yet to get a response. This outcome has made it very easy to transition into an Apple news+ subscription. I’ll just keep using my media bias chart for reference to make sure I get the least bias new possible.

While it is important to read the facts and not get bogged down with opinions, biases, misinformation and disinformation it is important to remember that with any news organization or app we are getting the stories the editors want us to see. I don’t care for only being able to see five or ten stories at a time, especially for a paid app. For eight dollars per month (and the Associated Press and Reuters are free and are considered to be as neutral and reliable as it gets) I don’t appreciate being limited in what I can read, especially such limitations as five or ten stories per day. The world is so much bigger than that and news is always happening, everywhere.