Contact Fire Remote Support

App doesn’t give enough information to inform user all that is needed to efficiently use the remote for the firestick without firetv. It should be more streamlined when it comes regarding what to do on a meta level rather than making the consumer struggle to connect each separate part to the same WiFi , all while using a remote control in app formation that had to be purchased. So j in found it to be a big disappointment due to lack of detail within the explanation or directions regarding how to use your phone as a remote. Sounds simple enough, but it is quite frustrating and I would rather not mess with it after trying for hours to set it up. as Netflix is just a phone call away with just as much or more satisfying streaming capability and is way more user friendly in my humble opinion. capabilities and pleasure without the hassle of the fire stick.

So I just downloaded this app and when I was looking I did not want to buy anything but then whenever I downloaded this and got it all set up and when I used it anytime I click the button it would say I have to pay and it was super poor quality I feel like if this app once more people to put more ratings than I feel like they should step up their game and make it free so if you’re looking for an app for this type of stuff I do not suggest this app. But if you do wanna buy it then sure it’s fine but still I didn’t want to pay so much money just for an app that barely works and I could just spend a few extra seconds to find the remote and just click stuff and also if you use your phone it does not help because then it just takes a lot more time to get into your phone and then to the app. -Amberly

I’m trying to cast from my iPhone and nothing happens except endless pop-ups to get me to pay for it. Will it actually work if I pay or would I just throw my money away? I will never buy another Insignia product again because the operating system doesn’t play well with iPhone. I’ve contacted customer support again and again and am assured I can cast with various apps, and a couple have worked briefly but usually not. I have also been told by customer service at the end of calls that iPhone is totally incompatible for casting to this tv. You’d think somebody would actually know, but that’s not the case. Everything about my Insignia TV and the fire tv apps are terrible.