Arlo Secure: Home Security Software

I’m IT person and I highly recommend this product. It’s very easy to setup. We own about 6 cameras, doorbell, and chime. The key to the setup is ensuring the base station is located in a central location in the home b/c like any wireless device it will disconnect or not be clear the further its from the base station which is the central hub for the cameras. It’s also the only truly wireless solution in the market and the battery life is great for the cameras. The motion sensors are great and the speed of the notifications once motion is detected is within 5 seconds. My only suggestion would be for allowing each camera to be armed individually... Great solution with people with small children b/c you can move the cameras around the house depending on where your kids are playing and keep an eye on them at all times since the cameras are connected to the mounts via magnets...

I have had my Arlo system for over a year now. It’s been perfect. I get the notice that my kids are home from school everyday. Log in and say hello through my phone. I agree with some people that it can be difficult to set up. But let’s see if I can help you out. Read below. For those that have it set up but it’s not working. Try to first reset the system “completely unplug and remove the batteries”. Turn it back on to see if it works. If your still having problems. Next step would be to uninstall your APP on your phone and re-install it. Log into your account and check if it works. Still having problem after trying everything above. Start completely fresh. On the back of your Arlo hub is a “reset”. You will need a small paper clip to reset it. Also reset your cameras by holding the power button until it starts flashing. Once you do that try again. If it still does not work you may have a faulty system. These Arlo systems are very close to perfect. But sometimes things happen. Contact the company so they can walk you through the process. Also one more thing to discuss. If you have multiple cameras then it’s more likely going to be the hub or the App on your phone. Hope this helps some.

Nice product, but horrendous customer service. One camera stopped working, called customer service... total hassle, obviously outsourced to foreign company. VERY poor comunication, tracking of customer requests, etc. Lots of time wasted there, but I finally shipped my defective camera back. Received an obviously refurbished one without a battery!!! Back to square one. I am eating my loss and can’t waste more of my time. More efficient to buy another camera than deal with their customer service department. I asked to escalate my request to a manager, but was put on hold in perpetuity. I gave up. Never received a call to fix. As a business owner mysef, I would be absolutely embarrassed if I provides a similar experience to one of my valued clients.