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Dr. Jane Himmelvo lacked assessment skills. Granted my symptom is a liability issue, since it’s “chest tightness.” She was of course, as expected with most providers, will defer you to ER. Didn’t even bother to ask questions outside of mental health since I complained of anxiety, she hung on to that. I know how to manage my mental health & if that’s the primary issue, I wouldn’t make an appt under general medicine, duh. I told her that I have a specialist I work with as far as anxiety so I have that area covered. I would’ve appreciated it if she asked questions like, does your chest hurt before you eat, inhalation/exhale, what meds are you taking that could interact, etc. NOTHING. Mentioned I did not want to go to ER & wait for a million years so I’d like to get screened with telemedicine first & if unresolved I’ll go to urgent care then ER. However, she failed to assess me & explore to gather subjective data. She stated for me to make an appt for stress test, echocardio blah blah. Well that’s a long term goal. I reached out to possibly treat the symptoms or at least get closer to finding out why. I swear some of these doctors are so predictable & only think about legality vs. individualizing people’s care. I had the 💯 gut feeling that as soon as she started making captain obvious statements that she’ll default to ER. It’ll be a tougher audience if your patient is a nurse. Not everyone is BASIC.

The doc I spoke to is great, however that’s totally pointless if Babylon can’t effectively communicate with partners to effectively execute the doctors orders. I went to Quest Diagnostics to do my labs and they cannot find my orders in their system. I am able to see that the doctor did submit orders in the Babylon app however the lab is asking that the doctor resend or fax orders. So now i have to schedule a second appointment and hope that they receive the orders this time. Very disappointed as I took time off of work to get this done and will probably have to do the same again later this week to correct the issue. If this type of app is to work efficiently there needs to be a way to ensure orders are received by partner entities and make that transparent to patients. Babylon needs to partner with organizations that are efficient and transparent and they need to build tools to effectively communicate with them so that issues like this don’t occur. In retrospect I should’ve just stuck to my regular PCP. Takes longer to get an appointment but at least they get it right the first time.

This organization is a dangerous rip off. I sought counseling through this app. They interviewed me, then told me there were no counselors or appointments available, then tried to bill my health insurance over $500, and my health insurance paid over $100. I have reported them to my health insurance. Don’t waste your time and money on this. It’s a scam, and the rest of the ratings are probably inside jobs to keep up the illusion. Don’t be fooled. If you need help, seek out a real doctor in your neighborhood. Good luck. Our health care system is broken, and these guys are making money off of one of our nation’s biggest problems. They are part of the reason health insurance costs are out of control, and people in this country are suffering from such a lack of basic health services. They should be ashamed. Don’t perpetuate the problem by using them. Get help from a real doctor that you can talk with in person, and seek advice from friends and family you know in person.