Babylon: Smart Healthcare 24/7 Reviews

I wasn’t expecting Babylon to be as great as it’s been. My usual doctor seems to take forever to get anything done and the two times I’ve had to use Babylon it’s showed me how wonderful and fast getting medical help can be.
Sometimes scheduling is what causes me to miss out on medical appointments and the ability to just quickly find an available time slot and talk to someone is really a game changer. I’ve also had to call the support line a few times and they’ve been really fast and helpful.
The only thing Babylon seems to be missing is messaging doctors as well as being able to schedule in advance a specific doctor. I had to call support to schedule a two week follow up because the doctor wouldn’t show up even though he had availability.

Dr. Jane Himmelvo lacked assessment skills. Granted my symptom is a liability issue, since it’s “chest tightness.” She was of course, as expected with most providers, will defer you to ER. Didn’t even bother to ask questions outside of mental health since I complained of anxiety, she hung on to that. I know how to manage my mental health & if that’s the primary issue, I wouldn’t make an appt under general medicine, duh. I told her that I have a specialist I work with as far as anxiety so I have that area covered. I would’ve appreciated it if she asked questions like, does your chest hurt before you eat, inhalation/exhale, what meds are you taking that could interact, etc. NOTHING.

Mentioned I did not want to go to ER & wait for a million years so I’d like to get screened with telemedicine first & if unresolved I’ll go to urgent care then ER. However, she failed to assess me & explore to gather subjective data. She stated for me to make an appt for stress test, echocardio blah blah. Well that’s a long term goal. I reached out to possibly treat the symptoms or at least get closer to finding out why. I swear some of these doctors are so predictable & only think about legality vs. individualizing people’s care. I had the 💯 gut feeling that as soon as she started making captain obvious statements that she’ll default to ER. It’ll be a tougher audience if your patient is a nurse. Not everyone is BASIC.

The doc I spoke to is great, however that’s totally pointless if this app can’t effectively communicate with partners to effectively execute the doctors orders. I went to Quest Diagnostics to do my labs and they cannot find my orders in their system. I am able to see that the doctor did submit orders in the this app app however the lab is asking that the doctor resend or fax orders. So now i have to schedule a second appointment and hope that they receive the orders this time. Very disappointed as I took time off of work to get this done and will probably have to do the same again later this week to correct the issue. If this type of app is to work efficiently there needs to be a way to ensure orders are received by partner entities and make that transparent to patients. this app needs to partner with organizations that are efficient and transparent and they need to build tools to effectively communicate with them so that issues like this don’t occur. In retrospect I should’ve just stuck to my regular PCP. Takes longer to get an appointment but at least they get it right the first time.

I’m fairly new to this app but my child has been a member for a while and I like that I was able to use my Healthnet Medi-Cal to see a doctor and it’s fully covered. I’ve had great experiences with each doctor, some even better than others. My child and I have never had an appt time greater than 30 mins from the time I requested one. Where I live you can’t even get to a hospital or urgent care in 30 mins much less be seen. They are very reliable in getting my meds to the pharmacy and scheduling tests. Knowing I won’t be able to get an appt with my own family doctor for at least a week, sometimes two weeks, it’s important to have a doctor available when I can’t leave my house.

This organization is a dangerous rip off. I sought counseling through Babylon. They interviewed me, then told me there were no counselors or appointments available, then tried to bill my health insurance over $500, and my health insurance paid over $100. I have reported them to my health insurance. Don’t waste your time and money on this. It’s a scam, and the rest of the ratings are probably inside jobs to keep up the illusion. Don’t be fooled. If you need help, seek out a real doctor in your neighborhood. Good luck. Our health care system is broken, and these guys are making money off of one of our nation’s biggest problems. They are part of the reason health insurance costs are out of control, and people in this country are suffering from such a lack of basic health services. They should be ashamed. Don’t perpetuate the problem by using them. Get help from a real doctor that you can talk with in person, and seek advice from friends and family you know in person.

I got Babylon not too long ago and figured I’d use it for what it’s purpose is (making and receiving online medical/mental health services). Therapy sessions are held through their own personal video (FaceTime-like) apparatus. I took one star off because of the lagging that ensues when you begin a session. If both parties don’t have perfect (and I mean 100% good) Wi-Fi or service the video will lag. Otherwise Babylon is relatively easy to use, straightforward and most importantly makes medical services more accessible to anyone with a smartphone. They’re doing great things and I can’t wait to see some improvement in what I mentioned above and possibly other bugs that I’m not currently aware of. No experience with any other part of Babylon besides mental health counseling sessions.

Even pre-COVID I pretty much could never get in to see my doctor, unless I had 3-6 months notice. Having the ability seek care 24/7 over telemedicine, and having access to therapy through here has made such a difference. Babylon is easy to use and navigate. If for some reason I have difficulty their customer service team is friendly and efficient and makes it easy to resolve things. The level of care I receive from the clinicians is also some of the best care I’ve had in years. I cannot say enough good about Babylon, and frankly tell everyone about it. So grateful my insurance recommended it to me for safe at home care during COVID.

This was my first video call with a doctor and I have to say it was absolutely wonderful. The doctor was friendly, caring and thorough. Babylon is easy to navigate and schedule. I logged in and got an appt 20 mins later and a prescription sent to my local pharmacy all within an hour! It saved me from loading my kids and their stuff (1 yr old…requires a lot to go anywhere and a 13 yr old who doesn’t want to wait around in a doctors office)into the car, driving and then waiting to see the doctor (keeping a 1 yr old entertained in a waiting room is no fun for anyone). I would definitely recommend this app Health and Dr. Tegtmeyer.

I just want to thank the lady doctor who my 10 y/o daughter seen today! Thank you! Thank you for listening and taking the time to talk to her! That doesn’t happen much anymore when you visit a doctors office they rush thru appointments missing important information from their patients that are vital to their their health, diagnosis, and treatments. But this app has some pretty awesome doctors! this app you guys have some pretty awesome, kind, caring, and Dr. Elizabeth Crowley is the best and should be recognized for her amazing kind heart and for being a real doctor which is rare. Thank you so much!

I like the idea of telehealth and have used other services over the years. The problem I have with this app is the line up of „practitioners“. Few are actual doctors. Many are just nurse practitioners. It is not easy to distinguish between those in Babylon . Not everyone has a biography, some are just a name without any description. It is unclear what the credentials are. From all the telehealth services I tried, this app has the worst line up. Some of the doctors seem to be trying to push their own agenda. I tried this app a few times but entirely lost trust into this service because of the type of practitioners it connects me with. I wish my provider would go back to teladoc. this app should make very, very clear who the practitioners are, what their credentials are, whether they are medical doctors or not.

Every time there is an update something breaks for weeks. Sometimes support says they will call you back then never does. Sometimes providers literally can’t see or hear you and there is no way to leave the call and come back. Sometimes providers or this app just cancel appointments at the last minute then tell you they can’t fit you in for weeks. Their telemedicine appts are a joke. The docs and nurses are so uninterested and trying to speed thru the whole process that you’d get more comprehensive help from WebMD so just go there. It’s not the providers fault really, I blame this app entirely. They clearly have put less than the bare minimum into their app development, launched it too early and haven’t hired enough people. Their staff size is abysmal which is why you get such terrible care when you use them.

Support is wonderful when you can get someone on the phone however Babylon is just useless. First there is an issue with fidelis insurance patients which prompts a necessary call to rectify. Support attempted to assist with booking an appointment however DocuSign has clearly not been able to keep up with the demands of virtual document signing and after several attempts was not able to sign necessary paperwork to move forward with an appointment. Waiting 24-48 hours for this app app to update insurance correctly only to scroll through months and find zero appointments available for mental health counseling. Unsure if this is another “glitch” however it’s not exactly encouraging to find so many barriers negating several calls to support right from the start. Wish it could have worked out!

I have used this service twice and both times made appointments within the hour, picked up my meds within 2-3 hours after and started the road to recovery right away when our doctors will not even return calls to schedule in our area.

I even got in with the same doctor for my second appointment just 20 minutes after I logged in!

I cannot recommend or praise this service highly enough for your basic healthcare needs.

The appointment was very easy to make and less than half an hour away from when I opened Babylon . The doctor called exactly on time. Reviewed my medical history and present medications then reviewed my present symptoms and made a quick diagnosis and provided a very clear explanation of what I should expect next as my situation will get worse before better. The medications I will need were immediately sent to my pharmacy. The doctor was very pleasant and easy to talk with. I am very happy with the ease and rapid response of this app.

this app has been a blessing to use, especially through the COVID-19 pandemic, especially since it’s almost impossible to get an appointment at a doctors office. The provider through this app have been superior if not better than an in person doctor visit. The video chat is just like being in the doctors office, except they can’t touch the patient, however the providers can still order X-rays, lab works and prescriptions when needed. Thanks this app and my this app providers that have seen me as a patient. 💕

this app is always there to help me and my son when we are sick. Sometimes I don’t know if my son needs to go to the doctor or if we should just ride this one out. Kids get sick all the time. But when it’s serious, it’s important to get them emergency care. I am not a doctor so I am not sure if I am overreacting. this app helps me take care of my son and myself. I am truly grateful. The physicians I have seen thus far are all wonderful, kind, good listeners and easy to understand. Thank you for helping us!

Thank you to the Dr. And the quickness of the response, video chat and listening to my concerns and health issues, the Dr advised me to go in for an EKG which the urgent care sent me immediately to the hospital. The hospital admitted me due to results and now kept me for a stress test, which is the same thing this app Health’s provider suggested. I am here now getting the care I need and am so grateful to My Dr. At this app Health for being there when I needed help. Thank you so very much for helping save my life.

I had to do a BH intake call prior to getting an actual appointment that took about 30 min. That was fine but the lady told me I should be hearing from someone in 2 weeks which didn’t happen. Then I called and they gave me a call back the next day to schedule an appointment. The first therapist cancelled the day before my appointment which was very frustrating. Then I called and scheduled another appointment with a new therapist and she didn’t show up for my appointment. I do not recommend. People’s mental health is so important and when therapists can’t show up when people need them the most is the most unsafe feeling. How can you trust a therapist when you can count on them????? Doesn’t make sense to me 🤔

I love having Babylon in my life!! It has been a huge help for not only figuring out what could be going on with my body but it goes a step further and tells me if and when and what kind of treatment or facility I should go to- doctors office Er or walk up clinic ! The only down fall is not with the doctors or appointment process but with the symptom checker bot it uses. It seems to not have enough info to give an educated guess even and a lot of the conditions were unavailable at that time. Over all though, great app!!!!

This is highly recommended. No more sitting in waiting rooms with other sick people waiting your turn and Brooke listened and took the information in and knew the steps to take to find out what was going on with me. Thanks Brooke.I again can not say enough about the people who work here, I have been listened to more by these professionals than any ever and finally am being taken care of in the manner I should have been long ago. .!

Works as advertised

Takes forever and got my diagnosis totally wrong for a simple case. Thumbs down.

Good for common symptoms.

Test

Onli

Djjddj

I can’t enter my BC zip code which is letter and number it only lets me input numbers.