SolarWinds Service Desk Software
Company Name: Samanage
About: Samanage is a service success company, enabling organizations worldwide to deliver a smarter service
experience to their employees.
Headquarters: Cary, North Carolina, United States.
SolarWinds Service Desk Overview
With the newly included version for requesters, your service desk is available anytime from anywhere, ensuring your employees have access to the support and resources they need to stay productive.
The SolarWinds® Service Desk app for iOS gives your technicians and employees instant access to core service desk capabilities directly from their mobile device.
Official Screenshots
Product Details and Description of
The SolarWinds® Service Desk app for iOS gives your technicians and employees instant access to core service desk capabilities directly from their mobile device. Your technicians can work on incidents and provide services from anywhere. With the newly included version for requesters, your service desk is available anytime from anywhere, ensuring your employees have access to the support and resources they need to stay productive. For Technicians: - Receive real-time notifications - Track open and incoming tickets - Assign or reassign active incidents - Update and resolve issues - Reference historical data for troubleshooting For Employees: - Submit a ticket (such as a broken device) - Request services (such as access to an application) - Access self-service articles - Check request status - Add comments to open tickets © SolarWinds Worldwide, LLC. All rights reserved.
Top Reviews
By Maurerk
Huge improvement over Samanage app
Amazing work you guys are doing on this. The ONLY thing missing is iOS notifications for incidents!! Then it’ll be 5 stars.
By Graycon4
App issues
A few days ago everything in the app changed. Where it opened and looked like an app designed for a smart device, now it opens and operates like a website being viewed in desktop compatibility mode. When adding a note I have to select a box type my note then click the box again, but the post button doesn’t show up. I have to click somewhere else on the screen so that the button shows up again. Also the giant x right above the menu button is in a horrible spot since it is easy to hit and logout.
By kandngie
Pictures don’t upload
Ever since this changed to Solarwinds, I can no longer upload pictures from my cell phone into the ticket. This functionality helped us tremendously and worked when it was Samanage.
