Contact PlantSnap - identify plants

Contact PlantSnap Support

Published by on 2023-12-12

About: Instantly identify over 600,000 types of plants: flowers, trees, succulents,
mushrooms, cacti and more with PlantSnap! PlantSnap now teaches you how to grow
and care for your plants. We have added gardening tips and advice for thousands
of plant species.



How to Contact PlantSnap Customer Service/Support

PlantSnap - identify plants Contact Information

Listed below are our top recommendations on how to get in contact with PlantSnap - identify plants. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact PlantSnap - identify plants. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



100% Contact Match

Developer: PlantSnap, Inc.

E-Mail: [email protected]

Website: Visit PlantSnap Website

81.82% Contact Match

Developer: PlantSnap, Inc.

E-Mail: [email protected]

Website: Visit PlantSnap, Inc. Website



More Matches

Get Pricing Info for PlantSnap
Contact PlantSnap! Or Contact Support
Need help using PlantSnap? Try their Help Center now!
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Reported Issues: 10 Comments

4.6 out of 5

By Maria

3 months ago

I was one of the first people to pay in to your crowd sourcing request about six years ago and I have no way to contact to see what my $500 is doing. That’s just not OK.

By Geoff Urwin

9 months ago

Am a few days into a free trial of your app. Wish to cancel the balance of the trial and not not to proceed to take out asubscription to your app. Have instrucrted my card provider that any attempt to charge to my credit card by Plantsnap, should be rejected. Please confirm that you have cancelled the trial and will not be attempting to charge me for a subscription.

By Don Dettor

2 years ago

I would like to cancel my free week since I don’t have that many plants anymore. Thank you Don Dettor

By jl

2 years ago

Comment annuler mon inscription ? How cancel my registration ?

By Kathy Ybanez

2 years ago

I got a new phone and my lifetime membership did not transfer to new phone. Can you help me hook it up again

By Celine Conte

2 years ago

I want to cancel my subscription automatic renewal because the app is disappointing. Also, I was charged 10 dollars more than the $19.99 I got the receipt for, but my credit card says differently. Please refund my money or I will tweet and FB and review all your social media because you are NOT honest. Please respond to my request, thanks, Celine

By Sandy Shahady

3 years ago

How can I cancel my subscription ?

By Nerdwolff


Mediocre app, atrocious developers

I was excited to first use this app and even looked at tutorials to try and get it to identify plants better but in the end I have to agree with almost everyone else and say that this app doesn’t work as it should even when “used properly” the developer team just copies and pastes responses to the reviews and are very passive aggressive, and claim to be here to help but in reality they just want to appear like they are ready to help, but in fact have no desire to fix their mediocre identification app OR to help people “properly use” the app, they are all about appearances and want to give the illusion that they are doing -anything- the bad reviews are right, and if you take a look at the developer responses to them, you’ll see a pattern of rude deflection without tackling any real issues it’s basically just “our app works, you’re not using it right, we can’t help you use it right if you don’t taaalk to us” well people have tried, left their reviews, and done their part, the only problem left is the actual developers not thinking they did any wrong and telling others it’s their fault. This app and the makers are NOT EVEN WORTH THE TIME. Move along to ‘picture this’ at least that one can’t identify simple herbs.



By DK441


More like Plant Crap

Update: I use this app every now and then to see if it can help identify a plant but most times it’s wrong and searching on google usually gives me a lot better results. I stick to what I said. The app is decent, DECENT, at best and doesn’t deserve anything above two stars. As for the developers of this app, they DO NOT take constructive criticism from consumers well. In turn they rather leave passive aggressive comments instead of improving their sub par app. All of us from the plant community appreciate your efforts but we’d rather not hear back until your app is in working market condition. Appreciate your feedback but again... NEXT. Another update: If you see any positive feedback for this app, more than likely it was made by the developer. The reviews that state this app works, are clearly just the developer trying to put good reviews to outweigh the bad. Don’t waste your time with it, trust all the bad reviews.... the app is terrible at identifying. I use the app ‘PICTURE THIS’, isn’t the best but does a heck of a lot better job at identifying than Plant Snap.



By BummedinKY


I had my hopes up. . . . .

I live in the Midwest and have been wanting to begin a photographic project to catalog and identify wildflowers, trees, bushes, etc. around my rural property. I am no botanist, so need help in plant identification. My landscaping plants have come from a local nursery, so I have nothing exotic. Well, I saw this app and was very excited. It was just what I was looking for, plant ID and the ability to receive more information on each plant. Well, I have tried it on approximately 25 plants. It has identified TWO correctly. It identified my recently-purchased birch trees as POISON IVY! My sister-in-law is quite knowledgeable and has helped me. And, of course, I know what I have purchased from the local nurseries, so I am confident in saying that the app results have not been accurate. In most cases, the suggestions have not even a faint resemblance to the actual plant! And it’s not the quality of the photos!!! They are crystal clear. The app has been a total disappointment. I don’t know how others are having such success. I, for one, find it useless.




Have a Problem with PlantSnap - identify plants? Report Issue

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Why should I report an Issue with PlantSnap - identify plants?

  1. Pulling issues faced by users like you is a good way to draw attention of PlantSnap - identify plants to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a PlantSnap - identify plants customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using PlantSnap - identify plants.


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