Coupang Eats - Food Delivery Reviews

한국말이 서툴러서 영어로 씁니다

I’m a foreigner living in Korea who has been ordering delivery for years. I used to use a different app but switched over to coupang eats because of the menu layout and speedy delivery. My only complaints are how there isn’t a language setting for CoupangEats because even though my phone language is set in English I would like to read the menu items in Korean so I know exactly what I’m ordering(sometimes the translations are off). The only way I can read the menu items in Korean is to change my phone language to Korean which is a bit inconvenient. Also recently they changed the disposable utensil option so you have to remember to request it which I have forgotten to do like 10 times now since I’m so used to not having to request it for YEARS. I had to eat my cake and scone today with wooden chopsticks that I found which triggered me to write this review lol. Please at least make it a yes or no option instead of an automatic no if you don’t check the box. My Korean friends also complained about this and constantly forgot to request it as well when we ordered delivery.

CoupangEats runs very well and it’s perhaps the most foreigner-friendly food delivery app in Korea. Over a year of using it without any problem.

Last week however, a delivery partner claimed that he/she had delivered my order when they did not, and when I contact Coupang Eats Customer Service Center, they accused me of being at fault, pretty much saying that the delivery person had done the delivery when they did not. I had two additional orders that same night, without any issue

Three days later, I am still waiting for my refund. Don’t ruin CoupangEats because of poor customer service.

Let’s you know when order goes through to the restaurant, then the delivery courier picks the food up from the restaurant and when it is delivered. Knowledge is power and info is disseminated very well by this company!

CoupangEats itself is really fast and convenient to use. I’d say it’s the best designed food delivery app in South Korea. Delivery is usually excellent as well, especially the “Cheetah” delivery. In some cases the delivery fee can be a little too high and there isn’t a really large selection of restaurants or cafes yet. So overall it’s about 4 stars (probably 5 stars in the future).

Best food delivery app in Korea. Delivers within 25 minutes with no shipping fee promotion right now. No minimum order either. App shows the location of the delivery man along with an ETA. Food selection and coverage is growing rapidly! No complaints! Game changer for sure!

This company is obviously paying people for 5 star reviews. I have never had a worse food delivery experience, not in Korea or anywhere else in the world. The delivery people submit complete orders without delivering the food, and when they do the shops cannot identify the delivery person any longer. When you call Coupang they say “sorry” and do nothing to remedy the situation other than cancel your order and give you a 1000 krw coupon (wth?).

I was in love with CoupangEats and never had a complaint until recently. I used to have so many food options but for the past two weeks, about 80% of previous food places are now labeled unavailable to my area.....These are places I’ve been ordering from for the past year so I am very confused about what happened. And they all happened at once. It wasn’t a gradual loss of available options.

Thank you for the prompt delivery!

This was working great when I first started using it a couple weeks ago. I tried multiple times to order dinner at work but it just keeps crashing. Totally unacceptable.

Update: Still crashing... on TWO devices (iphone and ipad) i am downgrading this review to one star. What a huge disappointment.

I have korean bank account and korean credit card. None of them are accepted as a payment method. We are foreigners, the name on the card and the bank account will never be the same as the name registered with the bank which is in Korean. And also, it will never be the same as the name of coupang account which can be any random name.

Coupang eats recently lowered minimum fee paid to delivery riders from 3200won to 2500won which is around 30% drop. This service does not protect the employees at all. Amazingly, the riders do not get any insurance and have to pay for any damages that may occur during work. Plz boycott this company

Apple Watch 연동하게 해주세요!

They don’t allow account deletion. They only tell you to delete CoupangEats as you can’t delete Coupang Eats account separately. But I never signed up for Coupang so I don’t know what’s going on. Suspect privacy policy.

i saw the recent incident calling women “보지” and what not. those comments were purely sexist, disrespectful and out of date. whoever wrote it and confirmed it both should be suspended at least. do educate your team better. such a shame, i really found CoupangEats to be useful.

고질적인 문제네요
항상 예상배달시간 조금씩 조금씩 늦춰서
치타배달이고 나발이고 무색하게 만드는 거
한두번도 아니고 거의 매번 그러니
상술이라고밖엔 표현이 안됨요 ㅎㅎ
There’s a chronic issue of CoupangEats alwaysssss delaying the estimated delivery time. Why are they putting forward ‘Cheetah delivery’ in the first place when they change the time gradually EVERY SINGLE TIME ?!

다크모드 추가해주시면 완벽할듯!!!

Delivery app that does not have easy access = useless.

잘 먹었습니다

I don’t recommend order foods from immoral company, Coupang.

Can’t use CoupangEats because international cards aren’t accepted, nor korean debit cards without ARC

Coupang eats recently lowered minimum fee paid to delivery riders from 3200won to 2500won which is around 30% drop. This service does not protect the employees at all. Amazingly, the riders do not get any insurance and have to pay for any damages that may occur during work. Plz boycott this company

주문내역에서도 검색 기능 가능하게 해주세요

I don’t recommend order foods from immoral company, Coupang.