Marcus Theatres & Movie Tavern Software

I just saw the message in the old app as it was a movie title. I thought it was a funny way of doing it, especially if they weren't able to do a notification. Y’all know the owner likes his comedy if you have ever been to a movie at a Marcus theatre. Chill out guys. The new app is absolutely amazing and so needed. I was able to easily add my magical movies reward card to it with no issues. I selected the movie I wanted, and got to pay with Apple Pay which is really convenient. This is so much better than the old app that crashed on me every other second. Thanks for listening to people!

As a consumer I’m not sure why a separate new app was needed vs just making a update/rework. Thus making this “transition” seamless. As others mentioned there was plenty of frustration logging in the old app and it wasn’t working. Spent some time just troubleshooting my phone connection before realizing the app was discontinued. Why not have a notification window pop up saying “Hey there’s a new app, please click to download”. I mean that’s how just about everyone else pushes an update. Instead you had an cryptic message in the movie title saying “download our new mobile app, DreamLounger”. Didn’t even notice the message until I was about to look up an AMC theater. I’m guessing they had their reasons. Oh and yes you have to create an entirely new account. I tried a few times with different email addresses wondering, what address did I use?! Non of them were found in the forgot password option. Wasn’t until I read another posters comments saying just create another account then add your rewards member number. Oh okay, not such a big deal as long as I don’t lose all my reward points. Once I got through all that garbage on Friday night right before the movie everything seemed to work fine. Kind of a dumb thing to complain about but I bet I’ve spent close to $1K at this theater over this past year for my family of 5 and this is what I get? Otherwise thanks for what appears to be an updated UI that’s just as slow as the last app. Yay!

This is better than the last it’s smoother it works better than the last one thing missing is the ability adding the tickets to passes in wallet. Now technically you can still do that but downside is only can do right after purchasing tickets. If you back out or close app and go to tickets there is no option to add to wallet which isn’t a huge thing but I had forgotten to add to wallet the first time but now that I’m trying to add wallet to share the passes with my family I can’t. And because often I drop them off in front so I can go park they can grab tickets now I have to give my phone to somebody for them to have the tickets to get it and start buying popcorn. And I can’t call to see if they are in line or in the seats or I have trouble getting in because staff wants to see a ticket and I got nothing to show. Please add the option to add to passes at any point in time like the last app thanks.