Contact Vaia: Study helper & AI tools

Contact Vaia Support

Published by on 2023-12-22

About: StudySmarter is the #1 all-in-one learning app that makes studying and exam prep
simple and effective! Join millions of people in learning anywhere, anytime -
every day. =============================== ALL-IN-ONE STUDY APP: »
Flashcards » Quizzes » Lecture Notes » Study Notes » Study Guides » Study
Planner » Textbooks » Textbook Solutions » Study Reminders » Study
Groups ► ALL STUDY CONTENT COMPLETELY FOR FREE! �.



How to Contact Vaia Customer Service/Support

Vaia: Study helper & AI tools Contact Information

Listed below are our top recommendations on how to get in contact with Vaia: Study helper & AI tools. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Vaia: Study helper & AI tools. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



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Developer: StudySmarter

E-Mail: [email protected]

Website: Visit Vaia Website



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Reported Issues: 4 Comments

4.7 out of 5

By Kyle

8 months ago

For some reason I cannot upload files the problem started occurring a month ago and I have reached out to the development team numerous times and they have failed to do anything to solve the situation

By ThereareOthers


I wish I could give this a better rating

I tried to sign up for the app and I got as far as making 4 Flashcards. I was having a great experience up to that point and then things went downhill fast. First, it said it did not save my 5th card. Then I figured I’d navigate back to the main folder and resume making my cards. Well I was duped because while it could count that 4 cards existed, it couldn’t locate them (I can’t look in the api network calls but that should be an indicator). Then I went to my account settings and it said it couldn’t find my information. I tried to logout and log in, during which it said it failed at deactivating my account (lol, wut?) and now I can’t login or sign up if I wanted to so… that’s the review. Seriously, if you’re reading this and you’re the developer and want to jump on a call to debug, I’m happy to do that and hopefully write a positive review.



By Alex Alexzander


Could be so much better

I guess I should call NASA and ask them to write a flash card app. Obviously, it’s rocket science. For the developer… Where to even start. When I add a graphic, it is best to be able to see the graphic, and the multiple choice questions, all at the same time. And iPad Pro with a 4K display ought to be able to do this, yes? I think so. Stop GUESSING that everyone is using a phone, and understand that people use iPads, iPhones, Mini iPads, etc. ALWAYS keep the art and the questions, in FULL view. Learn mode vs quiz mode, portrait or landscape, all the possible answers and the art should be in view. I shouldn’t have to scroll up and down, trying to see both. How you won some design award is beyond belief. Next, Why would someone want to create their own multiple choice vs just letting an app like Quizlet make up the choices? I have the answer, don’t call NASA. The reason I’d want to make up my own multiple choice is so I could describe “WHY” the answer is correct or incorrect. To accomplish that I’d need to be able to add the choices, and add a follow up when the correct answer is given, stating why it is correct, and having a follow up stating why the answer is incorrect. That would make the app 10,000 times better. Anyone, and everyone does, can make a flash card into a digital app. The real skill here is to make the app go a little beyond what I can do with an actual flash card.



By kayla365


Please just fix the glitches. PLEASE!

I really like the set up of this app. I started making all these flash cards for my grad classes and being able to put pictures in with the answers ins amazing. But oh my god there are really bad glitches. They’ve had a couple updates since I’ve had it and it just seems to make the glitches worse! I’ll input a pretty long answer portion, go to add the picture, and the answer I wrote out DISAPPEARS! So frustrating and takes me even more time to do since I have to write it out twice. I’m tempted to switch apps because of it but all my stuff is there now. 😭 please fix the bugs!




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