Contact Step Support

I want to talk to some one

I need an immediate response well over 600 in the account i can’t touch

I had an issue with the app when depositing cash and the cash never went on. But I have a receipt that says it shouldn't been deposited, yet it wasn't. I deposited $300, with a barcode yet there's not record on your end but I do have a receipt from the store.... What do I do to get my cash?

We live in a very rural area. We do NOT get mail delivered to our home because the post office in my area does not deliver to homes. We pick up our mail from the post office. Not having someone to talk to and explain this is horrible business practices. Guess this is going to be another greenlight. Will find something else out for my child.

Not able to withdraw any money out of my card I have deposited money onto my card was unable to use it at the movies last night and I need some assistance as to how to withdraw the money from the accounts and I was issued out a new card a couple of months ago because my last one had broken and now it’s saying on the online account that there’s two accounts but the card number is the same if someone can please contact me back I would greatly appreciate it ASAP

my grandson sent me money. cant withdraw it. cant change phone number. I was directed somewhere, i had to pay $1.00 nobody came on to the chat. very bad support and customer service. how do i get my money???

I got my college money sent in a few days ago ($500 each month) so I set this up with my friend thinking it would help rather than keeping me from taking my money out! I cant spend any of it, I cant take any out! Its horrible I hate this app I only used it cause I thought it was like cashapp and my school wouldn't except cash app for some reason, I don't know why it chose this app over cashapp 🤦‍♀️ I really hope I don't lose my money I won't be able to pay for my courses!

Way too many unauthorized charges that I never even heard of and cannot find contact information to dispute the charges

Put $500 in my daughters step account and now we can’t access it 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬 She is traveling, they froze his account How is he supposed to get home!!! Why is there not a phone #???? My son needs this money

I need someone to contact me IMMEDIATELY . My unemployment said it went through but your bank said it was declined . That is what I needed to pay my bills . My phone number is 660-473-5876 please call immediately

I want to delete my account and I have no Idea how to. ?

When I click on the app to see how much I have in my account, it takes forever to login, like it would stay on the home screen and take forever to load. My mom was supposed to send me 20 dollars and I can't see if she sent it or not.

I received 150$ over my limit on stepbanking so my payment was declined what do I do ?

TEEN LOST CARD HAS TWO SENT MONEY TO WRONG CARD CAN'T ACCESS OR GET A REPLACEMENT CARD AND NO WAY TO GET MY MONEY BACK...NOT GOOD BUSINES PRACTICES

Need to cancel card, did not apply for it. Please call 4099046103 if u have any questions

Im trying to inquire my bank transfer in the amount of 407. I have a tracing number which is 1011298646

Need to speak to someone to dispute actions on one of my kids card. I put money on his card and somehow it been disputed and not from me

Just trying to see why my son 50.00 is not on his card and it been 3 business days

You sent my 14 year old daughter a credit/debit card without me signing her up for an account. This company was recommended by another 14 yr old friend and you allowed her to sign up. She already has a banking account and a card to build her credit through a legitimate bank. Not through someone whom has to advertise through social media. What you done is illegal. I want her account cancelled now, and I will be reporting you to the Better Business Bureau. You are pathetic.

Dollars into your guys to the account I move 250 to another account the other 250 just f****** disappeared what the f*** it's 250 hours I'm out

You guys let some sites take my money &' u wont even let me stop the accounts from taking it. I need to know how i get a refund on my $40 cause all these sites been taking my money and trying to take my money since i first got my step account &' card. Why are these things automatically on my thing and why wont you let me delete chargers off my thing. You dont have customer service so i cant call and say shit about. Sorry for the disrespect but i need my money back asap

I just had a direct deposit cleared on to my account every time I try to use my account or like car or even send money to my child I keep getting calls by the app that my spending limit for the day of $0 has been reach. I have plenty of money on there why can't I send it or use it also you guys did a live person to talk to you

I transfered money to the wrong account how can I get it transfered to another account instead

yes i have chargers to my account that come from subscribers with whom they denied any charges but my account shows declined charges I need to speak with bank

CUSTOMER SERVICE RESPONSE TIME IS LOUSY, TAKES ALMOST 4 HOURS FOR A DAMN RESPONSE, AND THEY DELETED THE WRONG SPONSORS ACCOUNT !!AND WONT SWITCH THE PHONE NUMBER! WTH

I have money in my account but card keeps ge

Me & my teens have enough on our cards I just added the funds and now it's being declined everywhere we use it?

Me and my mother made accounts and she tried sending me 40 dollars and it said that she had exceeded the limit. Then she tried with 20 then 10 and finally we tried 1 dollar. It still said she was exceeding the limit. We know she had money on the card because we checked it multiple times. I tried getting on step the other day and it wouldn’t load. I tried today and I had the same issue. I deleted and re-downloaded the app, now it’s trying to have a code sent to my phone which I’m getting the code and putting it in. I have done those about 10 times and each time it says it is an incorrect code. I have received my step card but it’s a bunch of bull because the app doesn’t work and money isn’t transferring smh.

My card was supposed to arrive on the 8th of April and it is now the 11th and my card has not arrived yet.

Step card came and has no expiration date or CVV number. Now what?

I having problems setting up my account n adding my son

Need to talk to an agent asap on a fraud/ security breech on my daughters account I am legal guardian her sponsor is locking her money someone who is not. A legal Gaurdian also police and courts are being involved in .entire situation need to close this account and get this sponsor out of control of this account asap!!!

i got a new phone and it’s not giving me any option to log back into my step account or change the password and i do not know what to do to get into my account

My card is being declined , I contacted support and was told my card was listed as lost even though I never reported it as such, now you have my money stuck and you decide to shut off my ability to log in , not my fault provide a phone number to resolve this

I locked myself out my account and it’s not sending code to my phone number that saying the code pose be sent to is being sent and the email that’s showing is the wrong email

I put 20 dollars on my child's step card. It took out 80. The moneydid not go on my child's account. I don't know where it went to. I tried to log into the step card account and could not anymore. I had to go to the bank and close the account for the Step Card. Now I got a notification that 20 dollars will be automatically taken out of my account for step. No one authorized this. I also don't know what account it is coming out of. Please contact me and tell me how I can talk to someone directly and how I can discontinue this card. I can't afford to lose anymore money!!!!!!!!!!!!!!

Even though I have money on my card my card keeps getting declined

I transferred money from my PayPal account, and I didn't realize I hadn't set up a pin. I was at 7-11. I need to pay my electric bill before they shut it off. The balance is $500 and it keeps declining

It won’t let me log in to my account it sends me codes and when I enter the code it says incorrect

I would like to know how can I transfer money to someone else cash app card