Contact Lensa AI Support
Published by Prisma labs, inc. on 2023-12-18 About: Lensa – your all-in-one creative companion. Make your selfies look perfect,
add artistic flair to your photos with styles and special effects, or create
music videos and trailers of your adventures (and much more!).
How to Contact Lensa AI Customer Service/Support
Listed below are our top recommendations on how to get in contact with Lensa AI: photo & video editor. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Lensa AI: photo & video editor. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
76.92% Contact Match
Developer: Prisma Labs, Inc.
E-Mail: [email protected]
Website: Visit Lensa AI Website
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Privacy & Terms:
http://lensa-ai.com/privacy.html
http://lensa-ai.com/terms.html
Reported Issues: 29 Comments
By Patricia Preyer
9 months agoWhy was I charged for services ? I haven't used this app since January?
By Joel
1 year agoI suscribe for free trial and now this app charge me $38.70 I been my money back
By Joel
1 year agoI suscribe for free trial and now this app charge me $38.70 I been my money back
By Zikriya
1 year agoHey I didn’t mean to subscribe for an yearly please i want my money back. I am already broke man 😭 i just got charged on dec 14 and I checked my bank account on dec15 please help me out.
By Tasha Kaur
1 year agoHello I am not happy with the images made, I paid for 50 avatars, with 20 images and not all images were done. I would like a full refund please. Thank you
By Sal
1 year agoHello, paid for the 100 but only have 20 so far, was there a bug? It's been an hour and it's still on 20. Sal
By Johan Flierman
1 year agoHi, i installed the lensa app, paid for the subscription and paid for the 50 and later 100 avatars. Doesn't work. When I trie to get trhe avatars made I get sent to checkout where ,again, I can choose a package of avatars. Please help or else refund.
By Keisha C Henderson
1 year agoI paid for the 50 avatars and got an error message saying I already own this, I tried the 100 and got the same thing. I then checked my bank account and saw I was charged for both and no avatars.
By Karie
1 year agoI tried to purchase the 200 avatars but it never did anything. I got charged for it though. And charged for the 100 but didn't get them either.
By Thomas
1 year agoThe app is not what I was looking at it's different and does. Not seem to work cause it's no good. I'd like my money back please
By Nikki Hill
1 year agoMy Lensa app isn’t working. It won’t open when I click on the app and I paid for this for a year. I need it for my work and it looks like it’s broken? What’s going on with it. I can’t believe I have paid for it and now won’t work.
By Tamalika Das
2 years agoHi ..I cancelled the subscription but my credit card was charged £28.99..can I get the refund please..
By Tina
2 years agoI cancelled my trial today and my credit card was charged today. I am in need of a refunds. ASAP
By Beba
2 years agoBeauty failed contact support
By Tracie Clark
2 years agoI’m suddenly only able to edit certain photos. If I choose some, the app closes on its own. What’s going on? The photos are the same type I always edit.
By Kari Salazar
2 years agoI have a year subscription, and I have until December 2021, and it’s saying that I have to upgrade $19.99, unlimited, which is what I have, and now I can’t use Lensa unless I pay the yearly plan. I’ve already purchased it, I’m not going to repurchase, when my subscription isn’t over until December 2021. So I need it restored or get my money back
By Dianna
3 years agoI only wanted a trial but got changed over $50 Canadian. When can I get that refund??
By Wendy R Benton
3 years agoCancel subscription and I want a refund of 29.99
By Thembeka
3 years agoThis App too R478 in my bank account yesterday yet I only used the app for free trial then deleted it
By Marissa
3 years agoI was charge me 29.99 euro into my account they never giving us any notification my daugther just want to try the trial all of the sudden they charged me my daugther never told me she used my phone for that lensa can you please return my money back bec. This is so upsetting and crazy!
By Eva Gregory
3 years agoDownloaded free trial. Don't want to use it and can't find a way to cancel before payment goes through. Please cancel immediately.
By LANCE
3 years agoI have a iphone 11Max Pro with 256GB of storage, of which only 101GB is used. I also have a 2TB iCloud account. But now when I try to open the Lensa app I get message that says "Not Enough Memory To optimize the app please free up some memory space on your device. Otherswise, only part of your content will be saved". The only options are "Setting" and "Cancel", neither of which seems to do anything. Essentially I can not use the app. How do i fix this? thanks
By Gloria Watson
3 years agoI don’t understand why This App is continuously trying to charge me on Apple Pay... I downloaded this app and deleted because I didn’t understand nor it wasn’t for me.. My card number ending in 4795 I no longer have..... I would appreciate it if it would please stop trying to charge me ... Thank you so much for your support
By Nancy Salmon
3 years agoSalmon Nancy Nov 9, 2020, 4:45 PM EST Hello I accidentally downloaded this app. I noticed I was charged $29.99. I want a full refund please. Thank you Nancy Salmon
By Karen Middleton
3 years agoI only download the app but did not accept Terms and Conditions I have had £27.00 taken from my bank !The app does not work At all I see is a select button and one of my pictures From my photo liibary and no other options Can do Rome get back to me please I e cancelled. It would like to see what this app actually does
By Aly Asghar
3 years agoMy photos in my iPhones gallery are not uploading on lensa and after a short while of being stuck the app crashes
By MandyBuz
I do not see why people are impressed with this.
I use Facetune 2 Andrew pay for that app. I read the gleaming reviews on this particular app and I have to say I am not in the least impressed. I do work with professional photos and I thought this would be a great app based off of the reviews for editing. All I can do with the photo was hit auto adjust and there were options to slide coloring around and things like that but I need an option that allows me to airbrush. This does not offer that. I do not do heavy airbrushing but I need some control and I need to be able to pop color a little bit and this did not do it when I use the auto adjustment setting there were parts of the photos that just looked over saturated. Again I am not impressed I am going to have to figure out how to remove this before they charge me $30 for a year. By the way it mentions that it is $7.99 per month but it doesn’t give you the option to select the month it only gives you the option of a year. So now I’ve got to find how to remove this. There was a background button and a face button but both were in dark gray and I could not press the buttons to see what they did. I have never removed an app this quickly from my phone I literally downloaded it messed around with it for about 15 minutes and could not get it to do what I needed it to do.
By CB g F hd h b
Declined is performance
I loved this app when it first came out. Was actually the best hands down that I’d experienced so far and trust me I’ve tried many. But it has declined greatly. Every single photo I use to edit says it doesn’t detect a face which is ridiculous especially when I’ve even used some that were very clear with person facing straight forward and almost nothing except the face. I usually don’t bother reporting things but I likED the app so much I was hoping they would fix it but still nothing. Also the you have to pay for it now and I’m surly not going to pay for something that has failed to live up to their potential. Also the app cuts parts of your body off when you change the background feature with no option to edit or outline manually. Sure hated to see this app go….
By kbjhgjguyg
Incredible waste of money
You might be impressed if you have never used an app before, otherwise there is a long list of apps that do more for less money or even free. I thought I was signing up for a trial, but found out that I have it for a year for $30. I’ll never use it, so I am going to cancel my subscription now so that I don’t forget and delete the app to clear up the space it’s wasting. The interface looks like it’s for 90-year-olds who can’t see because the buttons and sliders are huge, while the photo is small. I don’t get why this has good ratings. The actual tools give decent results, but not even as good as a lot of free apps. Again, maybe those ratings are by people for whom this is their first time using an editing app.
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